“ Internet Site / Market research website which specialises in mystery shoppers „
it is one of the worst companies i ever came across.
first of all, when i want to accept an assignment i have to apply for it. so there is no self allocation at all. if staff like your face then you get the assignment which is totally unfair. i have applied to loreal assignments and i didnt get any and when i phoned them up about it i was told 'they will just call you'. REALLY UNFAIR. i was never called and when i logged onto the site i saw that the assignments are just gone...
i accepted a currys assignment and i completed on the given date. the apple sales person who i had to do the assignment with was not working on the date so i called the company that the visit was not successful because the notes said to inform them in this case. i was asked to do a reshop and i was given another date which i accepted. again i went on the given date and again the person was not there. i called them again and i was asked to do a reshop again!!!! wtf?! i complained and i told the person to put me through to the manager but he refused, rather he put me on hold then i was told that i will be paisd for my journey and the the assignment has beem removed from my account. i asked him TWICE if i will be paid and asked why he removed the questionnaire because i know i still have to complete it. he just hung up the phone on me!!!! Terrible company! then of course i was not paid for it but I travelled there TWICE!
Extremely rude staff and slow payment. i did two other assignments and each was processed after a week and i received queries when i totally forgot about the assignments so it was hard to remember something after a week. the questionnaire is really lengthy and not structured at all. silly questions and there is no logic between the questions.
if you call the company you need to speak to a stupid and rude receptionist and cant get through to a proper member of staff.
ESA Market Research isn't the best mystery shopping site around, but it's certainly at the top.
The number of opportunities they provide is phenomenal, often over 150 at a time. However, these aren't easily come by, especially when you're a new shopper.
The filter function - how you filter the opportunities to the ones that apply to you - doesn't work fantastically. I often search a 15 mile radius of Manchester and constantly get opportunities within that search... but then some Western Ireland ones filter through too.
When you apply for the opportunities, you also have to provide a "statement" of why you want to take that work on and what dates you can work. This can be quite annoying and pointless, and it's often hard to decide what to put.
Applications can take a while to be approved or otherwise.
A few times, ESA has rung me up with opportunities too. Often when they're short of shoppers for that opportunity and need someone quick. I have found that the staff that rings you are fantastic as they don't make you feel pressured into saying yes.
Overall, ESA Market Research IS one of the best sites around, but improvements would be so easily made.