“ Etyres is a UK online tyre company. „
I wish to strongly express my dissatisfaction with the quality of work and customer service I received with the initial tyre replacement, then the subsequent alloy repair sessions that took place to rectify the damage that was made to the alloy by the eTyres colleague.
On 27/09/12 'Chris' visited my house to replace 1 'Bridgestone 255/30R19Y Reinforced' tyre at a cost of £331.30. Upon inspection after the fitting I noticed excessive damage to the alloy wheel that was made when the tyre was being replaced. In addition the metal valve dust cap had been replaced by a plastic one. I complained to the central helpline via phone and email on 29/09/12. I was told the problem would be rectified.
A colleague by the name of 'Kyle' from a repair company called 'Revive' was sent to my house to 'repair' the damage made by the eTyres colleague. Once the work was completed I had to pay for the work, as no agreement had been made between eTyres and Revive. I paid the sum of £60 to Revive under the instruction that I would receive a refund for the work from eTyres. I have still not received the refund from either eTyres or Revive.
After inspection of the work carried out by Revive it was clear that it was extremely unsatisfactory. I phoned 'Mark' from eTyres, who arranged another visit from Revive. After the second visit a week later I was told by the Revive engineer that he could not rectify the work as it was in a position on the alloy that was unreachable without taking the tyre off, which he was not insured to do. Once again I contacted Mark from eTyres to notify him of the situation.
A 3rd visit from the Revive engineer was booked, in conjunction with an eTyres engineer. The eTyres engineer would be able to take off the tyre to allow the Revive engineer to 'fully rectify' the damage on the alloy.
This work took place on the 18/10/12. Once the work was complete, I was told by the Revive engineer that:
'When the alloy was damaged a 2 inch chunk of the original primer was taken off'. He showed me the primer. He then continued to inform me that
'Obviously there will always be a recess in the alloy now, but it's smooth now'.
Having looked at the work I still feel it is unacceptable. The car and alloy were less than 1 year old, and contained no defects at all. I now have to suffer with a defective wheel on a £45k car due to the incompetence of both the eTyres engineer and the 3rd Party Company used to cover up the damage. I feel that eTyres should replace the alloy completely, and that I should be compensated for the ordeal that I and the car have been through, stretching out over a month. On top of this, my driveway now has a silver spray mark approx 1 foot in diameter, which will not come off.
After 2 months this is still unresolved and it is getting increasingly hard to get hold of eTyres.
Waited in all morning from 7:30 am, was promised they would call if they couldn't make it before 2 pm, no call came and now I've had to cancel, will not be using them again. They have caused me to lose money through losing work.
I ordered a tyre to replace a punctured run-flat on a car I'm part-exchanging in 4 weeks. On the website etyres.co.uk said they could do me a tyre for £124. A price which is much better than the premium brands. I then rang to book but was told that the cheapest tyre they have was £148. This was still a reasonable deal, so I said okay and paid for the tyre. The following day the fitter turned-up and dealt with my wife. They said that they had been sent the wrong tyre and the new tyre (with discount) would be £162 or else they couldn't fit it today!! My wife, not fully understanding, agreed to them continuing.So my original price went from £124 to £162. Don't believe the cost they quote.Really unimpressed and will never use again.
Buying tyres is a bit like going to the dentist! Many people put it off as long as possible and, when they finally do it, find the experience is expensive and unpleasant. Well, I can't tell you how to make the trip to the dentist more pleasant, but I can help with tyre buying, use Etyres!
Etyres is a company that sells tyres over the internet. Unlike other online tyre sellers (such as blackcircles.com), they deliver them to your door and fit them at your home. This service is, as far as I can tell, pretty rare and Etyres has a lot to recommend it.
Firstly, the price. Using the internet, it's quick and easy to compare prices for the various suppliers. You will find that Etyres is MUCH cheaper than Kwik-fit, for example. Some other suppliers (such as blackcircles.com) are a bit cheaper, but these do not offer a home fitting service. I am able to get two manufacturer recommended tyres for my car fitted for £121 from Etyres. The best Kwik-fit could do for the same tyre is £147. Well worth the saving.
Ordering your tyres is easy. The website has a superb search tool. You type in the four tyre parameters from the tyre you're looking for (tyre width, tyre profile, wheel size, and speed rating. You don't have to know what these mean, they're printed on the side wall of your tyre). Once you enter this information, it brings up a list of the tyres meeting this specification. You then just choose the tyres that you want from this list.
Personally, I always buy good tyres. If you think about it, the four tiny patches of rubber touching the ground are the only things keeping you on the road, in the wet, at 70mph on the motorway! It's not worth skimping on tyres. Etyres do supply no name, budget tyres from China but I'd recommend avoiding these like the plague.
Once you've picked your tyres, you type in your details and specify a fitting date. You then complete the order by giving your credit card details; it's as simple as that. You will be contacted by phone to confirm your appointment.
The best part of this process is the fitting. Around the time arranged, a guy in a van will turn up with your tyres. He'll then fit them outside in the cold and rain, whilst you have a cup of tea or coffee in your nice warm house, excellent! Everything is included and he'll take the old tyres away. When I last bought my tyres, I was replacing the fronts, but wanted the new tyres on the back. The fitter kindly swapped the tyres over for me, free of charge. Brilliant service!
The one downside to Etyres is that they don't have complete national coverage. I've heard of people living in rural Wales (for example), who have been refused a fitting, because the nearest depot is too far away. My fitting took an extra couple of days to arrange as I was quite far away from the depot and Etyres wanted to do several jobs on the same day in my area (not a problem for me, I got them fitted Saturday afternoon so didn't need to take time off work). You may come across this problem if you live too far from their nearest centre.
I've now worked my way through a second set of tyres, so it's time for another pair to be bought. I will be using Etyres again, and can recommend others do the same.
etyres is a web-based company that supplies and fits car tyres [also vans, but not bikes] and car batteries.
On visiting the site, you can enter the size of tyre you need. For this, you have to have four pieces of information: width, profile, wheel size and speed rating. Fortunately, all of this information is on the side of the tyres you've already got on your car! They will look something like: 225/45 18 W.
On entering this information, you will be presented with a list of various tyre brands and their prices. The price shown includes VAT, fitting, balancing and valves, and delivery to your home or work. That is, they come to you, you don't need to go to them [though more of that later].
You complete the order and then are given an opportunity to book a fitting time, which can be as soon as the following day, or you can book further in advance. Full payment is made at the time of booking: as a security measure, you need to produce the credit/debit card used to pay when the tyres are delivered.
The tyres are delivered in a mobile fitting van, which carries the equipment needed to change the tyres, balance them etc [OK, I admit it - I've reached the limit of my technical knowledge of tyre-fitting!]. The old tyres are taken away.
The prices are competitive, especially when compared to main dealers: four tyres for my wife's car came to £355, compared with the £457 we'd paid two years ago at a dealer. The convenience is great, though, if it saves having to take time off work.
There was one fly in the ointment though. I ordered some tyres this week for fitting yesterday. I had a call the day after placing the order to say that I lived three and a half hours from the nearest depot, they wouldn't be able to deal with me. So, it's obviously not quite a nationwide service [I live in rural Wales], so they can't give me the same service they did when I lived in Cardiff.
If you live in an area covered, and don't fancy haggling in a garage, they might be worth a go.
[also on Ciao under huwbach]