Newest Review: ... suit facilities - had to share communal bathroom. Made a complaint to Expedia by phone shortly after arriving at the "hotel". Th... more
Do not touch Expedia.co.uk
Author Name: Unhappy Chap
Booket one week accommodation in Rio de Janeiro through Expedia.co.uk. The write-up and information on the accommodation was excellent so we felt confident of an excellent time in Rio de Janeiro. My wife as pregnant at the time, so we wanted somewhere close to amenities and her Portuguese school in Ipanema.
We arrived at the hotel to find that it was, in fact, a flat with two rooms that were let out to paying guests (and all this through Expedia!). Many of the hotel descriptions were false. There was no double bed, only a day bed with a pull out bed. No safe, dirt all around, no en suit facilities - had to share communal bathroom. Made a complaint to Expedia by phone shortly after arriving at the "hotel". They spoke to the owner while I was on the phone with them and advised that I should find alternativa accommodation in the middle of the night and with a pregnant wife!
As we had chosen the "hotel" due to its location and convenience, we decided to stay there and await for our complaint to do the rounds inside Expedia and in hope of a refund.
After over 30 days waiting, this is what we received from Expedia:
' Reference Number: X114784111
Thank you for choosing Expedia.co.uk
Since receiving your complaint regarding the Ipanema Copa Rooms, I have contacted the property with regards to the issues you have raised.
They have offered to change the rooms but you have declined this.
With regards to this particular hotel, unlike our Expedia Special Rate Hotels, we do not have a room contract with the property and our website is used as a portal by the hotel to facilitate booking. This is why payment is taken by the hotel directly upon check-in/out.
I regret that my response cannot be more favourable and hope that, despite your recent experience, you will continue to use Expedia.co.uk for your future travel arrangements, hereby allowing us the opportunity to restore your faith in our company.
I trust our position in this regard has now been clarified.
Edgar Gorospe Jr.
Tier 3 Senior Research Specialist
Customer Relations Department for the U.K. and Ireland '
I am a very regular business traveller to Brazil and have almost always booked both hotel and flights through Expedia.co.uk, but I won't touch them again even with a barg pole. They are very happy to take your money, but will abandon and leave you high and dry and the first sign of problems. They are not to be trusted.
You have been warned.
Summary: Do not look for Expedia.co.uk when things go wrong