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Mobile phone recycling company.

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      24.09.2012 17:33

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      I sent an Iphone 3 8gb to Fonebank. I received an email to say that it was damaged and their offer of 50plus pounds was now only 14. The phone was heavily wrapped in bubble wrap and secured at both ends with heavy cellotaping. From my experience, mobile recycling sites are using the items for parts rather than as a direct recycling company, so even if there was a casing crack (which i doubt) this does not affect the function of the parts of the phone that are valuable to the company anyway so whay a drop of over 35 pounds? Of course, they insist that it still arrived broken. I have asked for it's return, they have now informed me that it is being sent out special delivery. Why do i get the feeling i will have to pay for that too? Will not use them again.

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      10.11.2011 12:40

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      Sent a perfectly good iPhone4 in working condition to them and after 10 days they responded saying they cannot pay the full amount due to the phone not being able to turn on and off. Offered me less than half that being advertised! The phone worked perfectly when I sent it. I requested that they return it to me and they made me pay £6 postage which I paid to them promptly 6 days ago. I have sent numerous emails which have been unanswered and I am still to receive my phone back (what condition it is in I do not yet know!)Very unprofessional from start to finish. STill to recieve my phone back in one piece! Trust me - you do not want to use this company. AVOID AT ALL COSTS!!

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      04.02.2011 17:34
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      Contrary to all expectations, a no-hassle service

      Fonebank is one of the seemingly endless stream of companies which offers cash for your old mobile phone. I've always been a bit suspicious of these companies, but in these credit crunch times, the idea of a bit of extra cash for a spare mobile seemed like a good idea.

      I selected Fonebank because the excellent moneysavingexpert.com website has a tool which allows you to find the best price for your old mobile quickly and easily. Although Fonebank didn't actually offer the highest price, their customer feedback was far more positive than the best payer. Since there was only a pound difference in their price, I decided to go with them for peace of mind.

      The process for doing all of this is very clearly laid out on their website which, from start to finish, was very helpful and made the transaction easy - even for someone like me, who has never done this kind of thing before

      The first step is to make sure it's in a condition that they will accept. Phones need to be in full working order with a battery, no cracked screens etc, although cosmetic damage, such as small scratches are not a problem. You also only need to supply the phone and the battery - you don't need to have the charger or the original box.

      If your phone is in an acceptable condition, then the Fonebank website has an easy to use tool that instantly tells you what they will offer for your phone. You can either search for your particular model or browse through a list of manufacturers to identify the right one. The website is attractive to look at, but also very helpfully set out and easy to navigate. If you just want to find out what your handset is worth, you can do that in just a couple of minutes. If you want to check out the more details about the company itself, how they operate or exactly what they do with the recycled phones, there's plenty of information on there about that too.

      Before sending off your phone, you need to remember to erase any data or PINs and here again, the Fonebank website is very helpful. If you're unsure how to reset your phone, enter the model details onto their website and they will email instructions on how to do it. These arrived less than five minutes after I submitted the request and were very straightforward to follow. The instructions were essentially a clear, well-written step-by-step guide that told you exactly which menu options to choose or buttons to press; so simple even a complete technophobe should be able to follow them!

      The process of sending your phone off is wonderfully simple, too. You just register on the site, complete your details and then print out an automatically generated packaging slip. At this point, most mobile phone companies send out a pre-paid envelope in which to return the phone. This is good (since they bear the cost), but it also means there's a further delay while you wait for the envelope to arrive before you can send it back.

      With Fonebank, you can send the phone off immediately. A Freepost address is provided and you can simply pack the phone up and post it. Of course, this does mean you bear the cost of the packaging materials, but I just bunged mine in an old second hand jiffy bag, and it was fine.

      If (like me) you're paranoid about the Royal Mail's uncanny ability to lose anything of value, a second (non-Freepost) address is provided. Fonebank suggest that if you use this, you send it via Special Delivery, but this is expensive (a minimum of £5) which will eat into the profit on your phone. Unless you've got a very valuable handset, I'd recommend just using second class recorded delivery, which is a lot cheaper and offers compensation up to £41 for lost/stolen items.

      Once the phone has been sent, you just wait for Fonebank to contact you and, from my experience the whole process was very quick. Less than 5 working days after sending the phone, I received a text message confirming my phone had been checked and accepted and that a cheque for the full amount was in the process of being prepared (if they dispute your assessment of the phone's condition, they will make you a revised offer which you can accept or reject). I was very impressed by the speediness of all of this: I'd already convinced myself it wouldn't work and that I'd have to repeatedly contact them to find out what was going on. Not so: three days after that text message, the cheque arrived, as promised

      From my experience, there are not many downsides to dealing with Fonebank. As already mentioned, you have to foot the bill for packaging (and postage, if you choose not to risk the Freepost address) and, of course, you may experience more hassle if Fonebank reject your phone or rate it at a lower value, following inspection. Some phones (particularly older ones) are also virtually worthless and you will get very low offers. With any handset, you are also not getting to get its absolute market value (since they have their profit margin to consider) and you may also be able to get a better price on a certain well-known auction site, although this, of course, is a gamble.

      Still, I'm happy to report that the positive customer experience reported on the moneysavingexpert.com website also held true for me. Their service was fast, efficient and hassle free. Less than 10 working days from making the initial enquiry, I had a cheque in my hand and one less piece of old junk cluttering up my house. If only I had an endless supply of old mobile phones, I would happily use them again.

      Website: http://www.fonebank.com/

      © Copyright SWSt 2011

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        15.11.2010 18:30
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        If you have old mobiles laying around send them to Fonebank!

        A few months ago now, I bought a Samsung Tocco Lite phone, and didn't have anything to do with my old phone. I looked on moneysavingexpert.com where they have a price comparing for old mobiles so just typed in what make I had and let the results show up. Fonebank were the highest payers for my Sony Ericsson W595 (bearing in mind this was a couple of months ago now so it could have changed) so decided to take a look at their website.

        On Envirofone and Mazuma, I was offered around £30 but Fonebank offered me £40 for my W595. I also had a non working Samsung U600 that everywhere else was only paying £1 and Fonebank were paying £5! I later noticed that they paid more because they didn't send a pre-paid envelope as other mobile re-cycling companies did. I didn't mind this as you could send your phones free post but were only insured up to the value of £39. Anyway, even though mine totalled £45, I sent it by free post. If you have 15 mobile phones or more to send off, Fonebank will send a courier to collect them free of charge.

        The website is easy to navigate, and on the menu bar there are options to show you how the website works, how to post your mobile, how to contact them and basically everything you would need to know! On the home page, you just have to type the make and model of your mobile into the search bar, and then select whether your mobile phone is working or not. It will give you a price for whichever you choose and if you want to sell it, click 'add to basket'. When you go to checkout they give you the details that you will have to put in the envelope that you send off with your mobiles, a free post address and an address to send your mobiles if you'd rather pay for the postage!

        Before you can checkout for your order, you have to make an account with them, which I think is rather pointless but I did anyway or I wouldn't have been able to send my phones off!

        After about 2 days of sending my phones off to the free post address, I got an email confirming that they had the phones and my cheque was going to be sent out It only took another 2/3 days for the cheque to get here and I was really surprised seen as though I was expecting it to take at least a week, even two weeks.

        Just to make Fonebank that bit better, you can also claim on cash back sites:). So they pay you more for your mobile than other mobile re-cycling companies to start with anyway, and you can claim more back from Quid-co and probably other cash back sites as well.

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          02.06.2010 23:53

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          service is 0/10 sent my iphone and they said its stolen even though it makes and recieve calls and would not return it to get my money backthey said they will despose it!!!?, very funny for a recycling company to say that. I will never use fonebank again not a happy chappy :-(

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          20.05.2010 16:32
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          A great reliable good paying website for phone recycling

          Previously when I have wanted to recycle my old mobile phone, I never went anywhere else apart from envirofone, and had always found them to be reliable and usually good paying. Unfortunately, recently when I went to sell my old mobile phone, that was only actually a year and half old, I found that envirofone were only giving me £5 or so for it.

          So, I decided to hunt around. Having went onto the money saving expert site and got and list of the companies offering the best price for my mobile, I then checked out the reviews of some, one of which was fonebank, and it was this website that came up trumps in terms of trustworthiness and reliability.

          Fonebank offered me £10 for my phone - double that of environfone, plus they also offer cashback through some of the cashback sites.

          The website is colourful and very easy to navigate. You simply select your phone off the list or do a search for your particular model and then add it to the cart. The website also offers a price for phones that are not working, which I thought was a good idea.

          Once you have been given a price for your phone that you are happy with, you then proceed to register your details. THe company do not send out jiffy bags unlike envirofone, in order to speed up the whole process, and although it is handy to be sent a bag for the phone, most people have some spare lying around or one that can be reused so it isn't a big deal, and I think most people would rather have their money quicker this way.

          You can either send you phone freepost or by special delivery - I sent my phone to the freepost address and it obviously got there safely. About a week later I got an e mail to confirm my phone was okay and that my payment would be sent. A couple of days later I received my cheque in the post.

          If I had used envirofone, I would firstly still be waiting for them to send me a jiffy bag but also I would have received less money for my mobile.

          So all in all, I was very impressed with this company. It was efficient, they gave me more for my phone, and it was hassle free. What more do you need?!

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            30.04.2010 23:16
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            recommended :)

            About eight months ago or so, I used this website to sell my old, non-working Nokia 6111 phone. It needed going in the bin really as you couldn't even switch it on anymore it was so badly broken. So when I saw some adverts on the TV about websites that will buy your old mobiles off you for cash, even if they are broken, I stepped away from the bin and towards the computer...

            I found this site on the Martin Lewis money saving expert website, and found that the most amount of money I could get for my phone was on fonebank.com, which was £5. It isn't that much but it is much better than getting nothing for it, which I would have done if I had chucked or recycled it.

            I found the site easy to use. I quickly registered my phone and then sent it off in the post (I think it was freepost but not sure) and then about two weeks later they sent me the cheque for it. I was really pleased with the service, although I didn't get that much money it was still something and better than nothing. I definitely recommend fonebank.com as can't see anything bad about the site. I am a happy customer.

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            28.02.2010 13:22
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            Definetely would reccomend

            I recently used fonebank to send off my Samsung S8000 Jet using fonebank.
            I chose this company because I used an online phones-to-cash company comparison site, where I saw what I would get for my phone through loads of different places. Fonebank came top of the list with a cash reward of £95!

            I was a little apprehensive at first, not having heard of this company before but was spurred on by the comparison site's 4 star rating of the website. I also checked a few reviews and saw all mostly positive feedback, so I thought I'd give it a go.

            The site is well set out and simple to use with a search bar at the top of the page so you can instantly just type in the model of your phone and get a quote right away. There are tabs on the website with plenty of instructions and Contact details which made me feel secure that I was dealing with a reputable company - their head office is situated in Holborn in central london, not living far from there I felt that if something happened I could go in person to them.

            However, I had nothing to worry about. Because they don't want you to wait around, they do not send you jiffy bags of their own to send your phone off. I took my phone to the post office and had it delivered special next day delivery which cost me just over 5 pounds but was probably the most expensive option.

            In just two days I received a letter and a cheque in the post for the £95 as suggested on the website. I was surprised how fast the service was and they did not require any chargers or accessories with my phone too so it was simple to send.

            I would definetely use this company again and would reccomend to other users as you get more for your money than the ones you see on TV like mazuma mobiles or envirophone! Also there is less waiting around you just send it off yourself and there will be a cheque in 2 days! Just make sur eyou put the order through online on their website first and have the order number with your phone when you send it off!

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              01.02.2010 12:47
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              5/5

              Well I found fonebank after randomly looking on another phone trading in website and finding out my boyfriends old phone (N95) was actually still worth quite a bit. I then used a tool on the moneysavingexpert website and found out that Fonebank paid the most.

              It was an easy to use website with good reviews, you basically just put in the phone type and it tells you how much it is worth. I am a little annoyed because i just put it in again and the price has actually gone up. Ah well. Anyway you just put your phone type in and it gives you a price (in cold hard cash).

              If you accept the price, you just add the phone to your basket and it tells you what to do in order to prepare the phone for posting ie, removing all personal data and memory cards etc, you only have to send the phone, no charger etc. and they also accept non-working phones (for a lower price) which is pretty good. Oh an you can send off more than one phone together, you just keep adding them to your basket.

              So it gives you a reference number and you print off a form to put in a jiffy with your phone. You have to post the phone to the fonebank and you can do this for free using a freepost address, or you can send recorded delivery (we did this because the phone was worth a bit.). It still only cost a few ££s.

              So we sent the phone off and within a week my boyfriend was sent a cheque for the amount on the website. This was brill as it is a really quick way to get some money for old phones just sitting around. They are really efficient and when they say they are fast, I guess they mean it.

              I also got £3 which has allready tracked, from going through quidco first (a cashback website).

              Basically I think it is a good phone recycling website with a good reputation that pays quickly so if it is the highest payer for your phone, go for it and use fonebank!

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              10.01.2010 19:10
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              A great way to make cash and be environmentally friendly

              Fonebank was recommended to me by a friend so decided to check it out. The first thing I loved was that the sight is really simple and easy to use. You simply type in the make and model of your phone and a price will be given to you on the screen. If the phone is not working then they will offer you a lower price which is usually half the amount they would give you for a working phone. Fonebank will accept most phones apart from those that have liquid damage.

              The first phone I sent off was a Nokia N95 and they gave me £125, I later sent off a Sony Ericcson and received £60 and then I sent off another Nokia which was in non-working order. I should have only received £18 for this but when the cheque arrived it was for £36. You can choose to send your phone via a freepost address or if you are concerned about it going astray then I would suggest sending it special delivery, I personally have always used the freepost. I was surprised at how quickly I received the cheque's, they took no longer than a week.

              I know there are a number of phone recycling websites and before I committed to sending my phone to Fonebank I did check them out, but found they were offering similar prices. Also, I found other websites did not specify a particular price for non-working phones. They simply say you will receive up to X amount of the working price.

              I know some people believe you can make more money on e-bay but I think it is more hassle than it is worth. You are not guaranteed to make a sale, and you have selling fees and postage costs to pay for.

              To reward you for loyalty Fonebank will award you £3 for every person you refer who also recycles a phone with them. Additionally, if you are a member of Quidco, the first transaction you do with them will get you £3 cash back and any subsequent transactions will get you £1.50 cash back.

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                02.12.2009 14:07
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                Dig out those old mobiles!

                A few months ago I went on a big money making mission. As some of you know I work as a journalist, which doesn't pay that that well and sometimes I find it difficult to make ends meet. Last Christmas I had to take on an extra job in a chip shop (where I met my lovely boyfriend), but this year I wanted to avoid working 15 hour days and smelling of chip fat!

                So off I popped to moneysavingexpert.com (my oracle) and began to make a list of the things I could do to make a few extra pennies. I joined eBay (which was a bit of a challenge for me) and I decided to recycle some old mobile phones. I used the handy mobile phone recycling price comparison tool on moneysavingexpert.com, to find out which mobile phone recycling company would offer me the best price for my phones. To be honest, about five companies were listed and there wasn't that much difference in the amount they were prepared to pay out. So I decided to do some investigative work to find out which company offered the best service and fonebank.com had a lot of good feedback on in moneysavingexpert.com forums, so I decided to give them a go.

                *********** The Website ***********

                I found this website - www.fonebank.com, really easy to navigate. You can click on your phone manufacturer and phone model to discover what price the company are offering to pay - nine times out of ten you will see a working price (for phones that are in full working order) and a non-working price for damaged phones.

                You can then add certain phones to your "basket" by clicking on a tab and you fill in a short form to join up. You then print an order form out to send off with your phone.

                ************* Delivery ************

                There are two delivery options - you can send your phone via a freepost address (but you are liable if it goes missing), or you can pay for special delivery. Personally I have only sent my phones via the freepost addresses, as have my friends - and touch wood (knock, knock) none of us have had any problems.

                I believe that Fonebank offer a free collection service if you have over 15 phones however this isn't a service I have used. Although I've read that it is very good.

                ************** The overall service ***********

                I have been very impressed by the efficiency of Foneback. When I have sent phones off to them I have always received a cheque in the post three to four days later. However there is also an application n the website that allows you to check your order so you can see what stage it is at. This is really helpful because it reassures you that your phone has been received and tells you when payment has been sent.

                I was very impressed when I sent a phone off to Fonebank recently, I thought that it was broken, but they Fonebank deemed it working and sent me the full payment. I was very impressed by this because they could have just processed it as not working and pocketed the cash themselves - how refreshing that there are still honest companies out there.

                Another aspect of this service that really impressed me was the "recommend a friend" scheme. After you have placed an order with Fonebank you are issued with a code, and if that code is used by a new customer within the next three months then you will receive £3. I was a bit dubious when I read about this, but I sent an e-mail to family and friends with the code regardless, and a few months later a £15 cheque came through the door because five friends had used the code.

                *************** Would I use Fonebank again? ************

                I would use this company again in a flash, I have nothing but praise for them. I think this is a fantastic company that is efficient, honest and generous with payment.

                The only reason Fonebank is getting five stars is because I'm unable to give them a sixth!

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                  01.12.2009 19:32
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                  Fantastic service.

                  I am a member of the comittee that runs my sons' Preschool and we are constantly looking for new fundraising ideas. I had suggested collecting old mobile phones to recycle for cash and although there are websites that orgainse this especially for charities, I discovered the amount they give you for the phones you collect is a LOT lower than the amount given by big companies like Fonebank. I decided on Fonebank as they do offer a collection service for charities when you collect more than 15 mobiles and you can have your cheque paid to your organisation.

                  So I made up my own collection box and sent out the flyers. A few months later... ta-da! 22 mobile phones kindly donated (some were rather brick-like!) by parents and friends. Then came the hard work!


                  ~~~How it works~~~

                  Their website is easily laid out and the steps are clear. First you have to find the model of the mobile you want to recycle - sometimes it is helpfully on the phone, most of the time it is not. This is fairly easy when you are just recycling your own phone as most people know their model number, not so easy when you have 22 strange phones to go through! Luckily they also have a photo of all the popular phones by each manufacturer, so you can search through them and match yours up to the picture. My only gripe there is that the photos are pretty small.

                  Not all phone makes are listed and most really old mobiles are considered "obselete" now and won't be worth anything. If you enter a model number and it isn't found, this is generally why, though if you disagree there is an option to email Fonebank with your mobile's details and they will consider it. Out of the 22 mobiles I had, only 12 were recyclable (but we were given a lot of VERY old phones!) and one was a make they did not recognise. I checked this on other sites and the only one that had it listed only offered me a £1 for it anyway.

                  When you have found your phone model you select it and "add to basket" a bit like when you're buying on a site. You will be told how much money you'll get for the working handset and if you're happy you can then add another phone you have or go straight to putting your order through. Fonebank claim to pay the highest amount and I have to agree with this as I did compare the phones I had on other sites and Fonebank always came out the same or a pound or two more.

                  You enter your details, for them to send you a cheque and when you submit your order you're given an order number and an address to send your mobile to. There is an option of a freepost address, though they do recommend you send by special delivery to the normal address. Which you use would depend on the value of your handset and how much you trust the postal service, but I must say I used the Freepost address and the phones arrived to Fonebank the next day.

                  Once they recieve your mobile it will be tested and if working, you will be sent a cheque within a few days. They do ask that you charge your phone but this is not always possible (of the 12 I sent, only 2 were charged up) and they will do that when they test them. Do remember not to send the sim card or memory card because if you do, you won't get them back!

                  A few days later, a cheque will arrive. Easy money! Well, if you don't have 12 mobiles to enter on to the system!


                  ~~~My opinion~~~

                  I have to say I was really impressed with the whole experience and I will be using them again. Although it did take me a while to put the phones onto their ordering system, this was only because I didn't know the models and I had a lot of them! The speed with which they processed our phones, considering they were mostly not charged up, was amazing. I sent them off on a Wednesday and our cheque arrived on the Monday morning. We got £53 odd for 11 phones (one we sent didn't work), one was worth £20 and most of the others were two or three pounds each. But like I said before, these were all old phones, they do pay a decent amount for newer models.

                  I highly recommend this website for recycling your old phone for cash!

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                    28.09.2009 13:05
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                    A good service for recycling all those old mobile phones!

                    After a friend told me about fonebank.com, I decided when I was due my upgrade to see what fonebank would offer me for my existing phone, rather than keep it in a draw somewhere or using another site and getting less money.

                    I have previously used envirofone and while it worked and I got some money for an old phone, fonebank seems overall to offer a higher payout. Which is what my end goal is really - more money.

                    You log on to fonebank online at www.fonebank.com, you can either type in the model and make of the phone in the search bar on the left or you can select a manufacturer and then choose a model, with pictures on the main page, this helps if you are not quite sure what model your mobile is.

                    Once you have chosen your phone, it comes up with a price, the price is a working price, meaning the phone must work and be fully functional, it does also offer a non-working price, which is a lot lower. You can select the quantity of how many of these phones you have and then this is added to your basket.

                    You can add as many mobile phones you like to your basket before checkout, it is online shopping at its best, you choose what mobiles you have, then have go to checkout to collect the cash, although you don't actually get cash, you get a voucher or a cheque.

                    You do need an account, so if you don't have one you will be asked to set one up. Once you have one, you can cash in your mobile phones.

                    Once you have checked out and agreed to the amount fonebank are offering you, you are emailed a confirmation in which you print out and send off with your mobile phone.

                    Fonebank recommend you send your phone special delivery which is recorded and costs approximately £4.50 but alternatively there is a free post address where you can send your phone, but if it is stolen in the post fonebank will not cover the costs and the phone isn't insured.

                    This is annoying because you end up paying out before you've started but if you are happy to send it free post then you aren't out of pocket.

                    I have never sent one free post but I'm sure nothing would go wrong.

                    I really like fonebank and generally you get a higher pay out but then I suppose if you are paying out for postage then maybe it is wise to shop around.

                    I have never had any problems with this service and have now used it 3 times. I usually receive a cheque for the agreed amount within 2 weeks. There has never been any trouble with any of them clearing.

                    If you have 15 or mobile phones for sale, they will arrange for a free collection!

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                      24.08.2009 12:53
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                      a quick easy way to recycle your phone

                      After successfully recycling a phone through Envirofone, I decided to give another business a go when my daughter changed her phone. This time I made sure I looked around for the best possible price for the phone which happened to be Fonebank. I was also able to get a bit extra by going through a cash back site.

                      Fonebank as a site looks just like all the other phone recycling sites. You are bombarded with plenty of different phones; with the prices underneath them which you would receive for your phone should you choose to recycle it. I felt the site wasn't laid out quite so well as Envirofone, but all the same it was easy to navigate and find answers to any questions I wanted answering. The site wasn't slowed down by all the flashing graphics so I didn't spend too much time looking around.
                      To enter your model and make, you can use the large box on the home page which will then take you to your choice of phone. The site will show you a picture of the phone you have chosen, which is quite important as phone models are quite similar in using numbers so it would be easy to mistype a digit and sell the wrong phone. This would prevent you getting any money for your phone so it's important to be careful at each stage of the process.

                      Once your phone has been chosen, you have the option to "Add to cart". I'm not sure why the process if called this. It is much simpler on Envirofone to just "sell your phone".
                      You have the option at this stage to read suggestions on how you tell if your phone is working, or you can also select the option to sell a broken phone, which the price would be less, but still an option.

                      So you've agreed to sell your phone to Fonebank. The next process is to create an account. This will enable you to track the process of your phone, as well as print off the order sheet.
                      The reason Fonebank will give you more for your phone than Envirofone will is because Fonebank don't send you a pre paid padded envelope, or the paperwork you need to send the phone back. It's up to you to provide your own packaging as well as the order sheet, so make sure you have a working printer or access to one before agreeing to sell your phone.
                      The money saved in admin costs are given back to you in the cost of your phone which is quite nice.

                      Fonebank will honour the price agreed for your phone for 60 days. This gives you plenty of time to send your phone to them. They will supply you with two addresses, one is a freepost address and the other is a special delivery address. I chose an option in the middle of this and sent recorded delivery to the special delivery address. I did this because if my phone went missing then I wouldn't get anything, but I also didn't send special delivery because I was only getting £21 for my phone so it wasn't worth paying nearly £5 for special delivery. As recorded still insures me up to £34 I thought my chances were good.

                      So once my slip was printed off, I realised I didn't have a padded envelope. Improvisation was needed and I found a soup box in the cupboard and padded the phone around the gaps with bubble wrap. I thought this was quite a good way of sending the phone as it was disguised and well packaged. Not sure what they thought of it at the other end mind you. I felt this was a better way of sending than when I sent to Envirophone as I thought my phone would be visible in shape and feel through the envelope.

                      Fonebank will email you once they receive your phone. Unlike Envirofone they don't let you know they have received and then again when tested. I didn't hear anything from Fonebank letting me know they had tested the phone, just an email to say they had received my phone and my cheque would be with me shortly.

                      Overall the process took less than a week and it was much quicker than Envirofone which was nice. The cheque arrived as promised, made out to the person on the account. Remember that if you are doing this for someone else, you will get the cheque and Fonebank won't make it payable to anyone else.
                      If your phone is received and Fonebank find it isn't working they will email you and advise you of the next step to take.
                      They do make it clear they won't accept responsibility for phones damaged in the post so make sure you package really carefully.

                      Unlike Envirofone who offer you a slightly higher price for accepting payment in vouchers, Fonebank only deal in cash. I prefer this option personally, but if you're after vouchers then this isn't the company for you.
                      They will however collect phones from you free of charge if you are selling more than 15. I'm not sure who would have that many phones lying around but I guess you never know.

                      The process for me was very easy, and I would use them again if I couldn't get a better price elsewhere.

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                      • More +
                        08.06.2009 14:52
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                        Absolutely brilliant website and all-round service.

                        I have recently had a really good experience with this website and thought I would share my positive opinion.

                        I had several old mobile phones lying in a drawer and decided to have a go at this whole recycle for cash idea. I had seen a comparison tool online where you can type in the make and model of your mobile and it will show which website is offering the best price for recycling/reusing.
                        For the particular phone I was selling, (a Nokia 6111 - about 2-3 years old) Fonebank offered the best price at £11 and so that was the website I chose.

                        The Website...
                        www.fonebank.com is a very simple and straightforward website for selling or recycling your old mobile. I found it really easy to use. From the homepage you can type in the make and model of your mobile and it comes up with a price. They are willing to buy most mobiles and their database of different handsets is huge, from really old and basic handsets (that only allow for calls and texts) right up to modern brand new ones such as the Apple iphone.
                        Obviously, the older the handset, the less you will receive for it, but Fonebank also will take really old ones that have no value at all, purely for recycling. This I thought was a really good aspect as we all become increasingly eco-friendly. It's great as well for just making some extra space around the house!
                        There is also a provision on the website whereby you can request a valuation for a handset that you cannot find within their database, so don't worry if you cannot find yours!
                        Also, if you have 15 or more handsets to sell/recycle, Fonebank will come to you to collect them free of charge.

                        The Process...
                        Once you decide to go ahead and sell your mobile to Fonebank, you must register to become a member of the site, which I found a little pointless, but was willing to do all the same.
                        Once registered and ready to sell, you are advised to print off a form to send with the mobile in the post. There are two addresses, a freepost and an ordinary. For mobiles of high value you are advised to use recorded delivery for anti-theft purposes.
                        I understand that similar websites send an envelope to you in which you send back your mobile. Fonebank do not offer this service as they say it keeps administration costs down and enables them to offer a higher price.
                        Therefore, your initially outlay could be a little costly (padded envelopes, recorded delivery etc.) Although there is still a profit to be made and is well worth it for high value handsets.
                        I personally paid around £1.70 for postage rather than risk the freepost.
                        The next day, Fonebank received my handset and sent me an email confirming so, which I thought was excellent customer service.
                        The day after that, my cheque arrived in the post! I honestly expected it to be a couple of weeks before I heard anything and so was completely surprised that it had come so quickly. Fantastic.

                        Conclusion...
                        I really cannot fault Fonebank at all. Their website is really easy to use and their service very efficient. I cannot believe how fast the entire process was. I will definitely be using them again when I next upgrade my mobile phone.

                        Tip: if you are a member of a cashback website, (such as Quidco, Topcashback etc.) they offer around £3 for new customers to Fonebank, which is great for topping up the price you receive!

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