Description:Mobile phone recycling company.
Newest Review: ... site, although this, of course, is a gamble. Still, I'm happy to report that the positive customer experience reported on the moneysavingexpert.com website also held true for me. Their service was fast, efficient and hassle free. Less than 10 working days from making the initial enquiry, I had a cheque in my hand and one less piece of old junk cluttering up my house. If only I had an ... more
Customer fonebank.com Reviews (19)
by Gsw - written on 24/09/12
I sent an Iphone 3 8gb to Fonebank. I received an email to say that it was damaged and their offer of 50plus pounds was now only 14. The phone was heavily wrapped in bubble wrap and secured at both ends with heavy cellotaping. From my experience, mobile recycling sites are using the items for parts rather than as a direct recycling company, so even if there was a casing crack (which i doubt) this does not affect the function of the parts of the phone that are valuable to the company anyway so whay a drop of over 35 pounds? Of course, they insist that it still arrived broken. I have asked for it's return, they have now informed me that it is being sent out special delivery. Why do i get the feeling i will have to pay for that too? Will not use them again.
by stevie - written on 10/11/11
Sent a perfectly good iPhone4 in working condition to them and after 10 days they responded saying they cannot pay the full amount due to the phone not being able to turn on and off. Offered me less than half that being advertised! The phone worked perfectly when I sent it. I requested that they return it to me and they made me pay £6 postage which I paid to them promptly 6 days ago. I have sent numerous emails which have been unanswered and I am still to receive my phone back (what condition it is in I do not yet know!)Very unprofessional from start to finish. STill to recieve my phone back in one piece! Trust me - you do not want to use this company. AVOID AT ALL COSTS!!
by - written on 04/02/11 (Very useful, 185 readings)
Fonebank is one of the seemingly endless stream of companies which offers cash for your old mobile phone. I've always been a bit suspicious of these companies, but in these credit crunch times, the idea of a bit of extra cash for a spare mobile seemed like a good idea. I selected Fonebank because the excellent moneysavingexpert.com website has a tool which allows you to find the best price for your old mobile quickly and easily. Although Fonebank didn't actually offer the highest price, their customer feedback was far more positive than the best payer. Since there was only a pound difference in their price, I decided to go with them for peace of ... Read the complete review
by - written on 15/11/10 (Very useful, 254 readings)
A few months ago now, I bought a Samsung Tocco Lite phone, and didn't have anything to do with my old phone. I looked on moneysavingexpert.com where they have a price comparing for old mobiles so just typed in what make I had and let the results show up. Fonebank were the highest payers for my Sony Ericsson W595 (bearing in mind this was a couple of months ago now so it could have changed) so decided to take a look at their website. On Envirofone and Mazuma, I was offered around £30 but Fonebank offered me £40 for my W595. I also had a non working Samsung U600 that everywhere else was only paying £1 and Fonebank were paying £5! I later noticed that they paid ... Read the complete review
by Sali - written on 02/06/10, updated on 02/06/10
service is 0/10 sent my iphone and they said its stolen even though it makes and recieve calls and would not return it to get my money backthey said they will despose it!!!?, very funny for a recycling company to say that. I will never use fonebank again not a happy chappy :-(