I bought forza motorsport 4 from these guys and i have to say credit where credit is due (given the financial "credit" crisis they are in) they were bang on what i'd expect from a video game retailer. I had to have Forza Motorsport on the day of release, and the only way i could get the pre-order pack was to pre order for post, not pick up in store. Normally i'd go into the store on release day and guarantee myself a copy there and then but i took the risk and it paid off. It arrived on the date of delivery as requested.

It was sent in a very well packaged box, arrived undamaged and actually had some air pillow pad things to protect it. Given the postage was free i'd say that's pretty much what i'd expect from them. Their website is very easy to navigate, you can contact them for help if needed and the latest releases are all there on the site, not a single game missed. Certificates are displayed on all banners for games, next to them on the page in massive clear text and you can get more information about the game.

When you pre order they wont take money until they ship. You can cancel at any time before they shop, and they wont charge you. Refunds are dealt simply by returning to to them and letting them know why it was returned. The site has the games categorised by genre but sometimes they can get muddled, and this can sometimes be a matter of opinion, for example, WWE is a sports game, others say its an Action game. Simple things like that so to overcome them i'd put it in both categories.

The support team are very friendly and reply within a couple of working days. They also have an email subscription service so if you want to keep up to date with the latest games they will gove you links to the products on the website and you can get the game you want there and then without searching.

Overall my experience with these guys has been fantastic, i was skeptical about getting a pre order on release day but actually it pulled off alright, and turned out to be an exceptional service.