Description:Category: Entertainment / Category: Online Games
Newest Review: ... product delivered. I puchased Rome TW Gold Edition for £9.99. I progressed through the secure payment procedure without difficulty and the download began. 4 seperate files had to be downloaded and these duly appeared. However, during the 3rd file download the process stopped and the download page disappeared. I went to retrive the promise e-mail from gamesplanet with the order and licence ... more
Customer gamesplanet.co.uk Reviews (6)
by - written on 25/01/14
I agree. This company is truly awful!!!! Avoid like the plague!!!I purchased a game and at first could not download it as their links were not working. When I finally managed to download Manually the game would not install due to a missing config file. I downloaded it again this time using their "wonder-doh!-ful" downloader, and the same thing happened. What a shambles! I contacted them but still not help only their response that they received my complaint.I'm fed up and if not resolved will be talking to trading standards and my bank to get my money back. It's about time someone took a stand!
by dvg - written on 21/06/13
While buying they never tell you they are gonna delay the delivery for 8h. I tried to cancel the order before the order was sent but seems they didn´t even read the mails and tickets i had open with them. I received the key almost 11h later (even when I said i wanted a refund and cancel the order) and it's not even working while installing the game. Since then I've been sending more mails requesting a full refund for my order and they didné answer any fo them. This is a shame. I'm doing a chargeback at the bank. Seems it's the only language they understand.
by Marco - written on 21/03/11
I am contacting you from Gamesplanet and we are sorry to hear you been experiencing issues with our service.Please do not hesitate to contact our customer support via the webform you can find in our website.Go to: http://uk.gamesplanet.com/help.html. Choose the category of your issue, and the knowledge base will open. If you cannot find the answer to your problem among the articles proposed, click on the grey "Ask a Question" tab. Fill in the fields using the dropdown menus, then enter your message providing all the relevant information about your order and the issue you are experiencing.Finally click Submit, then follow on-screen instructions to make sure your message is delivered.We are sure your problem will be soon solved.Please keep us posted about any progress of this matter writing "to the attention of Marco" in the object of your message.Thank you,Marco
by - written on 10/09/09 (Somewhat useful, 242 readings)
This company is truly awful: avoid it at all costs. My experience of the service offered has been one of ineptitude, apathy and the acquisition of my money for no product delivered. I puchased Rome TW Gold Edition for £9.99. I progressed through the secure payment procedure without difficulty and the download began. 4 seperate files had to be downloaded and these duly appeared. However, during the 3rd file download the process stopped and the download page disappeared. I went to retrive the promise e-mail from gamesplanet with the order and licence number so that I could begin the download process again. Not present in my inbox. Back to the site to request another ... Read the complete review
by - written on 25/01/05, updated on 02/02/05 (Useful, 290 readings)
I hate to disagree with a fellow video game consumer - wampyrii who wrote the former and glowing recommendation on Gamesplanet - but i feel it's only fair to give a true account of what i experienced shopping with this company to make people aware that every experience CAN be VERY different. The site itself is very user friendly, you have a simple menu that runs along the top of the games to check what games are in stock, about upcoming titles, you know the type of thing!?! I myself had used Kelkoo to find the best price for the game - which i am sure we all agree is a bonus when you find the game you really want at a reasonable price also with free P&P ... Read the complete review