gardeningexpress.co.uk Reviews

Hi,i thought i'd better warn any possible users of the 'Gardening Express' website that the bad reviews for the site are quite genuine and not 'one offs'. I recently tried to buy four grape vine plants which turned up a month late, one was dead and another was actually a gooseberry plant.The support ticket system they have in place for their many ...

Warning - Stay well clear of Gardening Express. Two months after placing an order & them taking payment, some of my order still has not arrived and what did was not very well packaged therefor damaged. Following their web instructions raising support tickets doesn't work as they are ignored, I've sent 6 in total. This company has absolutely no redeeming qualities. I wish I'd checked web reviews before ordering. At least, unlike some of the other customers, I did receive some of my order and I'm trying to nurse the poor quality plants back to life. I don't give GE any star rating but to allow this review I had to tick 1.

I too have been taken in by Garden Express. Took my money and haven't delivered, following the path as described by other victims - do nothing until challenged then say the order was sent today. But it wasn't and there has been silence ever since. I have written off the £156 spent but have not written off pursuing recompense. All injured parties should keep at them.

This company is absolutely awful. I placed an order with them on 20th March 2008 and my debit card was charged the following day. I then contacted them via their support ticket system on 5th April because my goods had still not arrived. On 6th April they contacted me back stating that "we plan to ship your order this ...

I've unfortunately had dealings with this company twice now - one being a tree that my Mum bought for me from Gardening Express as a gift - which arrived with very few branches left due to absolutely awful packaging, and the other an order I made myself as I thought I'd give them a second chance - but never ever again.

5 of my 8 plants have still not arrived - 5 weeks on - and the 3 that did are very poorly. I've raised a support ticket regarding my missing items but this has been ignored, and I've called their helpline 4 times but you don't get put through to anyone.

DO NOT WASTE YOUR MONEY WITH THIS COMPANY. ANY GARDEN CENTRE WOULD BE MUCH MUCH BETTER IN ALL REGARDS.

I am £399.60 down with this company. No plants, unable to communicate with them etc. Their very dubious business practice seems to be -make loads of false promises they can't possibly deliver on, take your money immed. for plants they don't have, earn interest on your money all the while, wait for you to complain/cancel your order, & only refund you when/if court action seems imminent. My guess is (& many blogs I've read would support this) most people just give up chasing them & write off what they are owed. Therein lies the 'founder's' modus operandi! The worse thing is they had the gall to sign off my order confirmation 'Happy gardening' - their idea of humorous irony???? Avoid at all costs. They don't deserve even one star. I'm just about to log on to MoneyClaim online!!!!!

Awful company. They take money immediately when you order regardless of delivery time and when my order arrived 3 weeks later it was completely wrong. I have tried to contact then using their online support ticket system which is totally ignored and you cannot reach them by telephone - you get a recorded message saying that their comms ...

Do not use this company. Very quick to take my money but have not sent my plants, nor do they have a working phone line, nor do they reply to any online queries. Thoroughly disgusted. Could possibly be a scam. Not even worth 1 star rating.

I've not been impressed at all with Garedening express. They claim to deliver within 10 days- I have been waiting nearly one month and nothing at all. I've called and left messages and raised support tickets but no reply. They took the money on the day of the order but failed to deliver as promised. The testimonials are likely to be self ...

This is one of the worst on-online companies that I have ever had to deal with. The automated phone system tells you to use the online support to answer any queries. My support tickets from the 3rd of May have still not been opened, let alone answered by the 15th of May. I was therefore unable to change the delivery address, unable to ...

I advise you not to use the Gardening Express website. My experience was dire - paid for goods that have not been received. The real issue with this company is their failure to do anything to support you as a customer. You cannot speak to anyone directly, their contact number just tells you to raise queries through their website. When ...

What a joke!! order 5 simple plants (over £50 total), all in season and 6 weeks on still nothing, no communication, never available on the phone. The worst e company I have used, I will never use them again it would have been quicker growing the plants myself from seed. Other similar plants ordered from other e companies such as ...

Ordered £54 worth of plants from Gardening Express and took approx 10 days to arrive. When they did arrive they where well packaged and really good quality. Will use this service again.

Website looks great so I placed an order for about £300. Nothing has been delivered over a month later. The only way to contact them is by leaving messages on their website. They do seem to reply to these but very vague, making excuses and false promises. I am attempting to cancel and get my money back but I'm not expecting that to be easy either. I wish I had not bothered.

I have used this company many times - and don't think they deserve the bad ratings here - all the plants i have ordered are great, and delivered in the seasons stated on the website, even if this was two months after ordering. It is exactly the same with other gardening sites and catalogues, except i find GE's quality second to none.

Hello guys I'm another one who had bad experience with gardeningexpress.co.uk. I orderd 6 plants in January. They took my money and after 2 months sent me 2 plants. Still waiting for the rest. Of course I tried to contact them but it was just impossible and now this neverending record on their answering machine. I want to contact the ...

Hi, Re: Gardening Express, Chelmsford, Essex, CM1 4UA I ordered plants from them early May, credit card debited 7th May. Delivery was supposed to be mid to late May but nothing has arrived (now 22/06/06). No response to emails and just a recorded mesage on their phone line. At best they are an ...

Completing lacking in service and impossible to get hold of or a response out of. Gardening Express is surely an ironic term. I would expressly warn people to steer clear of this faceless company. There appears to be no customer services department, just a recorded message that says they have an unusual high volume of calls 24/7. I have had no ...

I would advise people to steer well clear of this company. They purport to be Gardening Express but are more like Snails. They are extremely difficult to get hold of and when you do eventually receive a reply to e-mails, they never answer a direct question. Their help-line is a recording with no facility to leave a message. They are ...