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glassesdirect.co.uk

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16 Reviews

Glasses Direct is the UK's largest direct seller of prescription glasses, with prices starting from just £19 and a Free, Unlimited Home Trial service available to all customers.

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    16 Reviews
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      21.06.2012 16:27

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      Decent value

      I ordered two pairs of glasses from glasses direct when they had a discount code available. I therefore paid £25 for two pairs. I have ordered from online glasses sites before and whilst these from glasses direct weren't quite as good quality, this needs to be compared with the fact that I paid half the price.
      The glasses arrived quickly and each pair came in a black glasses case which I didn't feel was really big enough- I feel like I'm squashing the glasses in them a little, however, saying that the cases are sleek and would fit better in a small bag than the case I got from another online glasses retailer.
      I did go for the cheapest frames and I knew that they were plastic when I ordered. They are good value for what I paid but maybe I wouldn't go with the cheapest frames in future as I haven't worn them very much because I am worried they do look a little cheap. It is good to have a couple of spare pairs though and different colours for different outfits!

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      29.09.2011 23:11
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      I can see clearly now, the postman's been.

      Buying glasses online has become a much more acceptable pursuit as people are wising up to the fact that you can get a big discount on a good named pair of glasses compared to shopping on the high street at your own opticians. While I do like to support local businesses, I am not willing at the moment to spend more money than I need to.

      My eye sight is not particularly bad. However, I have a slightly 'lazy' eye which when I am not trying to control it, my vision is fine, but when my brain is conrolling both eyes, then my eyes need a bit of help to work, particularly when reading, or on the computer. I know I could perhaps just not use the computer, but to me that would be a major annoyance, so I wear the glasses.

      To someone who put my glasses on, they would probably not see that much difference in their vision, as the lens is only there really for one eye, while the other eye is pretty much plain glass.

      At my recent opticians appointment, I was advised that my old prescription glasses would be fine till my next appointment, but they had met an unfortunate accident when my youngest got hold of them and snapped the arm off. My husband tried valiantly to fix them, but I had been putting up with them falling off for far too long, and I was just not wearing them. I decided I would get a new pair anyway, but order them online.

      I had heard off glasses direct before as someone I know recommended them to me, and when I started investigating, it certainly helped that they were on the cashback site Quidco offering 10% cashback as well as buy one designer pair, and get another pair for free. As someone who has had a glasses mishap in the past, and also still have a young child who is tempted to fiddle with this sort of thing, I was very persuaded by this promotion, plus, I liked the thought of having 2 different colours so I could have different looks. How girly and indulgent.

      Logging onto the site, the home page looked very professional, and intuitive to use. The offers available, such as 20% off transition lens (that change colour in response to light levels), 2nd pair free from £59, and 40% off frames all stood out.

      Along the top of the page, there is the option to look at mens frames, womens frames, or to get some help selecting a pair using the 'find the frames to fit and suit' option. As this is not my first pair of glasses, I already knew that the rectangular lens shape in my last pair suited my face shape, so rather than experiment and risk something I didn't like or suit, I stuck to what I knew. I could however, choose up to 4 frames to trial at home, at no cost to myself.

      I tried first of all to have a look through the womens glasses, narrowing my search down to frame shape and type, but this still left so many pairs of glasses and I wasn't having any pair really stand out to me.

      I then decided that I would be better to use the find to suit option. I put in the option rectangle frames, and I could then select frame type (plastic, metal or titanium) and colours that I was interested in. I put in all 3 types of frame, and narrowed it down to 3 different colours, and I had over a 100 pairs to choose between. This was a bit difficult to remember what I had seen, but there was a great option to compare pairs. I narrowed down to about 15 pairs in total, and then I could see them all on one screen, and gradually narrow down further till I was left with 2 pairs that I fancied. One pair was a Morgan pair of glasses priced at £99, and the other was a Cosmopolitan pair at £79.

      I selected the Morgan pair to buy, and put in details for. I was offered various options, such as thin lens, transitions lens, anti-scratch coating, and anti-glare.

      Having sat through the spiel in the opticians 2 years ago, I knew that I would find the antiglare coating quite useful, so I added this and the anti-scratch coating. I could have also gone for the thin lens which I had had in my last pair, but as my prescription is only minor, and I mainly wear these at home, then I wasn't that fussed, and just had standard lens.

      I placed my order for this on a Friday afternoon. I found that it was a bit tricky to enter my prescription details online as my optician had not filled in details in all the boxes, and I, not being a trained optician, did not want to just randomly guess what to fill in. It was ok however, as I had the option to either telephone one of the opticians, or email or fax in my details.

      I decided the easiest thing to do all round was to take a digital photograph of my prescription and attach this to an email, as then I could get the details to them quickly, and they would be able to see exactly what my optician had written, and not my interpretation of it.

      So far so good.

      Friday night, my email box had 2 emails in, one from each pair of glasses order, asking me to ring the opticians and clarify my order. I was left thinking Oh no, I bet they can't do my order here.

      The Saturday, about 11am, I rang the 0845 number given to me, and was connected fairly quickly to an optician. I gave my details, the lady asked if she could put me on hold for a couple of minutes, and when she came back, she told me my order was fine and would be sent on to the lab.

      Monday I got an email to tell me my glasses were ready, and being sent out that day.

      Tuesday morning, 11am, the postman put a jiffy bag labelled from glasses direct very gingerly through my letterbox. Me, knowing that they might be being delivered that day had run to the other side of the door to catch them as he posted them. I need not have worried on that score though as my glasses were very securely packaged within cases and then in the bubble wrap inside the padded envelope.

      So, within a couple of working days, I had received 2 pairs of glasses, which were exactly as prescribed, and really gorgeous and made me feel very happy.

      The last time I ordered glasses from my optician, it took a whole week from me placing my order to getting my glasses.

      While this has been a great experience for me, there is the possibility that some people would find it less satisfactory. One of the features that is needed for ordering glasses is pupilary distance. This is not a standard measurement, as the distance between pupils could be as varied as finger length, shoe size or any other feature shown in the human population.

      This information is not given as standard in your prescription, which it really should be. You can ask your optician for this, but I hadn't as I felt a little bit weird about not ordering glasses from them. I just used the standard measurement that was on their website and hoped for the best, knowing that as I don't wear them all the time, and my prescription is so mild, it was not likely to have much impact for me. However, if I needed to wear a stronger prescription, or wear them all the time, I would ask for this information before ordering.

      My overall impression of this service has been:

      cost - happy to spend £60 less than my last pair of glasses, yet have 2 pairs this time

      choosing glasses - a little overwhelming as there were so many styles to choose from, but the website was a brilliant source of help and information to make this a bit easier and the comparison tool was the best for putting pairs next to each other and working it out.

      service - I found the whole thing from ordering to receiving ok, though I am not sure why I had to ring them. I think someone perhaps did not notice the jpeg attached to the email, as all was ok when I rang. The staff were polite and quick to respond, such as a personal email acknowledging receipt of my prescription rather than an automated one, and I just felt that I was kept in the loop at every stage, and knew what to expect.

      Speed - I could not believe how quickly the 2 pairs of glasses were with me. 4 days is brilliant anyway, but when this was also over a weekend I think it is exceptional.

      Glasses - Although they seem thicker than my last pair because I have frame all round the lens as oppose to half frames on my last pair, they are well made, and they fit well. I am happy because I can sit and do what I want at the computer without the glasses sliding about, and I think if anything, the pictures of the Morgan pair did not do the glasses justice as they are much prettier in real life than in the picture. (I guess you could feel you got a bum deal if they were worse than they looked on screen. )

      I am happy to say I received a great service, and I would happily tell my friends and family about it.

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        17.02.2011 10:22
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        Such a shame - I want to like Glasses Direct, but they just can't deliver

        Loath as I am to write a negative review, I have found Glasses Direct to be the single worst online retailer I have ever encountered and want to warn others not to bother.

        After using their innovative 'try at home' service, they failed initially to log return of the sample frames leaving me owing £250 for some empty frames that had been returned (they eventually found them and credited me).

        Giving them the benefit of the doubt, I placed an order (having eventually found a set of frames that was in stock - A side note being the annoying way that stock frames are still included in search results). Payment was taken immediately; however a week later I received 2 emails - The first asked me to call and confirm my prescription and the second informed me that my frames were out of stock. When I queried why it had taken a week to discover this, I was told that this was in fact the mistake and that they were in stock after all. To cut a long story short it is now a month since I placed and paid for my order and I still have not received the glasses I ordered (I have strangely though received the 'free pair' that I didn't really want).

        Surely the only reason to use Glasses Direct is convenience (and possibly price, but this is negligible), but the business model just doesn't work - Legislation accounts for a lot of this as it was explained they are forced to have an optician confirm your prescription over the 'phone (hardly online retail at its finest!), but the biggest problem seems to be the lack of control Glasses Direct have once they send your frames to the 'lab' to have the lenses made. On a positive note, customer service is friendly and responsive, they just don't seem to have very much control over the situation, so apologies are profuse, but remedial action is completely lacking.

        I will never use this company again and I would strongly advise you to do the same - They've put me off buying glasses online completely and convinced me that it is more convenient to visit a high street optician, such a shame!

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          04.12.2010 16:18

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          A positive experience with Glasses Direct if you have a low powered prescription

          After a groupon voucher essentially knocking half price off my frames (with BOGOF), I originally chose 2 designer frames, but during the order I found out that Glasses Direct couldn't cater for my prescription (-9.00, which isn't relatively bad or uncommon). Nevertheless, they were promptly delivered, and very close to what I expected.

          When I went to find lenses for my new frames, I was told I may need to find a different frame to one of my originally selected frames to suit the contours of the lens, so requested an exchange from Glasses Direct. The customer service was very understanding, and they arranged the collection at their own expense after agreeing and filling out a simple exhange form. I received my new pair the following week, inspite of the snow disruptions.

          Based on my own experiences, I can easily recommend Glasses Direct's selection of frames, and low prices, but not the complete experience I was after.

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          18.09.2010 00:29

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          Ordered a pair of varifocals 40 days ago. Received it about 15 days later but the frame was faulty and was sent for repairs. They took 10 days to look at it. Apparently needs new lenses and that itself takes about a week. They may take about a week to look at the lenses and pop them in. Their quality control keeps your glasses for about four to five days before dispatching them. Overall you might save a few bobs but the hassle you get is not worth it. "Should have gone to Specsavers!" After all for years my experience with Specsavers have been good: maximum they make you wait is one week and not weeks of waiting.

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          01.08.2010 17:40
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          Those on lower prescriptions really will benefit from this website.

          A recent groupon voucher which would save £30 on any order from glasses direct finally pushed me to sample their range of prescription glasses. I wasn't alone, far from it, with more than 4000 other users purchasing the groupon voucher to make use of a deal that in a sense granted 2 pairs of prescription glasses for £13; the website inevitably crumbled under the unexpectedly high volume of spectacle wielding customers that flooded into the website. After several hours of maintenance the site began to stabilise itself whilst temporarily locking out people once a threshold of connections were already established. Within a couple days the website was back to its original state leaving me happy with the work put into making the page accessible again.

          Many will be unaware that prescription glasses can now be purchased online, no pressure to buy, reduced prices and the chance to obtain many second opinions. Glasses Direct offers a lot more freedom than purchasing from opticians, be it designer frames, Glasses Direct frames, sunglasses, prescription sunglasses and various coatings. There is no "I think you should get this coating for it will greatly improve your glasses", you select what you want without the influences of sales advisers.

          A well designed website creates an important first impression. Glasses Direct looks and feels professional with its well laid out design and nice blue and white colour scheme. Glasses can be narrowed down to gender, frame shape, design, materials, price range and brand which does unfortunately refresh the page. As nice and clean as the website appears, it suffer a little from slightly sluggish loading times between pages. Luckily it does redeem itself once a particular frame has been selected. The frame can transition between different selected colours smoothly displaying various angled large pictures to allow a good look at the frame. The individual dimensions such as nose bridge width and leg lengths are clearly diagrammed for further information along with how much one would save compared to high street opticians ( usually in the regions of £50 ). One vital piece of information that isn't quite indicated well enough is whether the frame is suited for male or female faces. There has been a couple of times I have found a frame I quite liked, only to find out it was a female frame after ticking to show male frames.

          There is a vast array of frames: rimless, semi-rimless, bold, retro, sporty along with a few others to suit your preferences that can be filtered out to display only those kind of styles that you are looking for. I'm not sure whether this is the case with most glasses vendors, but there is a significant 300 more female frames available than for men. Glasses Direct own branded glasses come with a free second pair up to the same value of the first purchased assuming it was £49 or more. With this deal it creates double the amount of deciding which all the more benefits from the Home Trial service. This allows customers to order up to 4 frames free of charge to test and try on at your leisure. These are posted with recorded delivery with free return postage. Payment details are required to take this trial, but the customer would only be charged if he / she did not return the glasses within 2 weeks. Personally I have yet to try this feature for the glasses I really liked were almost out of stock and were not available for trial. However, I've heard good words about this service. Similarly you can use the 'virtual mirror' to select a photo of yourself and superimpose any of the glasses to your face.

          The basic lenses in each pair of glasses purchased are included in the price for the lens. Upgrades to the lenses can be requested for various prices. A scratch resistent coating adds an extra £5 to your order, whilst a sunglasses dark tint adds £10 to the order. Unfortunately if one orders a pair of glasses for £59, then selects their free second pair at £49, you cannot add a sunglasses tint without paying an extra £10. Bifocal lenses add £30 whilst varifocal lenses add £60. The prices themselves seem reasonable enough to compared to what I would have paid at my local glasses retailer. Before you can make a purchase with Glasses Direct, you need to know your prescription ( which can be obtained after an eye test ) so that the lenses can be manufactured to your needs. A free second pair can even have a different prescription applied to it encouraging the share of purchases. A piece of information that is vital to the creation is the 'pupil distance'. You must make sure you have this piece of information along with the strength of the lenses and their type before making a purchase. The pupil distance can be measured by yourself ( like I did ) but it is not recommended especially for those with stronger prescriptions. In general Glasses Direct is intended for those with lens strengths on the lower half of the scale and extremely high prescriptions should be left to high street opticians.

          My pair of glasses were made 2 days after the order despite the thousands of customers and arrived the day after they were dispatched, in a large jiffy bag. Inside was a catalogue of their glasses and a soft brown ( made to look like leather ) magnetic button case lined with felt. I was expecting a cleaning cloth but unfortunately there was not one to be seen. [UPDATE: When I received my second pair there were 2 cleaning cloths inside a standard hard purple case for my sun glasses] The glasses direct logo was printed on the inside rather than the outside which was fairly surprising. The pair I had chosen were made from plastic which resulted in some creaking when unfolding the arms. The build quality of this specific pair ( Element ) seemed good enough for £49 yet posed the question of when would break for their creaking when bending them was a little disconcerting. Nonetheless they appear to be going strong as a replacement for my older glasses which refuse to stay in tact. Peering through the lenses was as you would expect. The prescription was perfect on both eyes which was a bit of a relief. There is a return policy that does allow glasses to be returned and swapped.

          The customer service for Glasses Direct definitely deserves points. The online chat advisers were friendly and quick to respond to be queries. Amidst the thousands of customers, a certain man had an upcoming wedding for which he would really have liked his glasses to have come by. Glasses Direct pushed this order through all the chaos and managed to get the glasses to him on time which I thought was fairly nice of them. To keep the range of styles available in the £39 category, GD put sales on some of the higher priced frames to keep a steady variation of styles available in the £39 price category for all those benefiting from the groupon voucher. As an update to this review, the sunglasses I ordered were of limited edition and were sold out by the time I placed my order. I was given the option of a refund or selecting another pair. After some confusion I was refunded unintentionally. Yet, after an email I managed to get the refund taken back to select a different pair. I can't praise the customer service I have received highly enough as I know Glasses Direct will do what they can to solve any problems.

          Its definitely been a positive experience for myself shopping at Glasses Direct. I have managed to obtain a couple of pairs of glasses without breaking the wallet too much which is quite essential. Providing you can obtain your prescription ( which cannot be legally withheld by your optician ), then you too can obtain a cheap pair of specs or two for yourself and a family member.

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            17.06.2010 11:49

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            Glasses Direct is great. The frames are really trendy and the prices are very reasonable. I'm very happy.

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            10.06.2010 19:03
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            A great site which removes the hassle and expense from buying glasses!

            About five years ago I decided I hated wearing glasses and despite my squeamishness over eyeballs decided to give contacts a try. And yes, I sure do like them for nights out, summer days where I don't feel like hauling along prescription sunglasses then changing them when I get indoors, and sport. However, I think now the option is there, I'm a little less concerned with wearing my glasses and I have started to wear them almost full-time again, probably due to the fact that contacts aren't that cheap. I'm a bit relucant to pay the earth for necessities, and glasses and contacts fall into this category.

            Unfortunately, I always have a hard time finding a pair to suit me. I am fair-skinned with blue eyes but very dark brown, almost black, hair. I find that glasses either wash out my skin and my eyes, or are way too pale against my hair. This means that when I need to buy a new pair, there will probably only be one in the whole shop I'll be satisifed with, and searching for that elusive pair gets annoying.

            When my prescription changed last, I tried to get Specsavers to simply reglaze the ones I was very happy with. I know they are expected to try and sell to you, but it's not a hard request, and they WERE Specsavers glasses in the first place. After being bullied by the sales assistant into "buying one pair and getting a second free", which would be a job as I thought they all looked horrendous, I decided to stick with my old pair without changing the lenses. And that was fine, for a few months, until I started getting headaches.

            I finally needed to get a new pair, and going to Specsavers wasn't an option for me, I was too annoyed with them. Knowing the troubles I have finding a decent pair, I decided to change tack and use the free trial offer from Glasses Direct. I'd read a review on them in the past and knew them to be cheap, so it couldn't hurt to try.

            The free trial allows you to have any four pairs at home for seven days to try on, show your friends, etc, and return to either order or not. They take your card number in case they don't show up, and you are advised to obtain proof of postage for your freepost return (simply slip back into the box).

            The range on Glasses Direct goes from bog-standard plain glasses, to funky colours and designer frames. Lenses will either be free (with no coatings) or extra from £5 for basic scratch-resistant coating up to £60 for varifocials. I think this is pretty standard for more complex lenses anyway, although I just opted for as cheap as possible, as I've never managed to scratch a lense yet!

            Because of the large range, I chose to try out a pair similar to my old ones, which I was quite certain would suit me, and a few fun colours. Unfortunately none of the fun ones worked out, and as there was a buy one get one free offer I simply chose the ones I liked and another one from the site, hoping for the best. You need to input your prescription (which must be in date) as much as you can, and if you are unable to obtain further frame measurements (often omitted by opticians hoping that you will return to buy from them) they will make them to an average. This is what I did and had no problem with the glasses.

            They took about a week to prepare and arrive, however when they did I wasn't too pleased with the second "free" pair I'd randomly picked, as they were too big for my head. To be fair this was my fault as measurements of all glasses are on the site, but it was all Greek to me. I was able to send them back no questions asked and pick a new pair, which were shipped to me quickly.

            I recently had a problem, about three months after my main pair arrived, which was entirely my fault but left one arm loose. I had been removing my tshirt with my glasses on and was unable to tighten it afterwards even with a screwdriver especially for glasses. I emailed, not sure whether they would help me or I would have to pay to go to an optician, but a few hours later they sent me a returns authorisation form and freepost sticker, and they are due back any day now, having taken under a week.

            I am very impressed with Glasses Direct and will continue to use them. My two pairs cost £49 which is a fabulous deal. If I were one of those lucky souls who is able to get away with more exciting-looking glasses I'm sure I would buy a pair for every day of the week!

            Visit glassesdirect.co.uk if you're interested in saving some money next time you need a pair! They also stock a wide range of designer sunglasses.

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              30.04.2010 16:39
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              Good speedy and cheap service

              I recently ordered a pair of glasses from this company through their web site , I am not a keen glasses wearer but found after reaching 40 that there were times I needed to squint , and so went to the high street optician , only to be quoted £150 for a pair of glasses , of course I made my excuses and left with a copy of my prescription in hand and thus looked on the internet for a suitable alternative.

              I came across the glasses direct web site and had a look around , I liked the fact you can order 4 pairs to try at home from the ones you see on the web site, of course these are trial frames and dont have any real lenses in them but give you an idea of what the frames look like on your face , to order your trial frames they require , a note of your credit or debit card mainly to ensure , that for some reason the frames are not returned

              When you first go to their web site you are offered an option to get 10% discount off your first order , be sure to fill it in!

              They offer a wide range of glasses which include designer and sun glasses as well as some budget range frames prices range from as low as £ 19.00 right up to over £200 , sun glasses are also available from the range of frames the designer names include Tommy Hillfiger , Dunhill and other such like

              When your ready to place your order you register with the site ( if you havnt all ready done so) and enter in the details from the prescription given to you by the optician , its a fairly easy process all you have to copy down the information and so no need to worry what all the numbers mean

              I ordered the Mojito style frame which cost me £59.00 including lenses , but I also got a second pair free which I chose from the range your told to select ( 49.00 and under) but got them made into sunglasses for an extra £10.00 so now I have a pair for reading on the beach when Im on holiday and not having to worry about squinting

              I also added scratch resistant coating to my first pair which was an extra £5.00 and is known as their bronze package from a range of 4 on offer , the budget package means you get no changes to your lenses and are standard thickness this of course costs nothing but there are a range of packages which go all the way up to an additional £ 55 the good thing is that the prices are shown in comparison to various high street brands

              Once you have chosen your lenses you are given the option of various tints which start at £5 and also tints which act as sun glasses these will cost £10.00 this is the option I chose for my free pair

              When you have picked your options you are the guided to the check out , where you can pay by debit or credit card , there is also an option to pay by paypal

              Ordering is relatively straight forward and the web site provides you with order tracking to see when your glasses will be ready

              Glasses direct will also e-mail you when your glasses have been dispatched and of course confirm your order to you , Delivery is charged at £3.75 for both pairs and includes a free case also , I received my dispatch e-mail on Tuesday and my glasses were with me on the Friday, the whole process took 10 days from placing the order to receiving , they do say though it can take up to 14 days depending on your order and how difficult it is to make

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                11.02.2010 17:53
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                Good mail order service as an alternative to high street opticians

                As a glasses wearer since being a child I had previously only bought glasses from actual "high street" opticians such as Optical Express and Specsavers. As many of the pairs are about £60 or more (though to be fair there are some offers) I finally decided last year to try one of the mail-order glasses suppliers and after some research (and responding to advertising!) thought I would give Glasses Direct a try - this was based on their website, a personal recommendation from someone else that had used them and their reviews.

                The site was very easy to use and navigate, with a lot of information about the various styles of glasses such as the dimensions being displayed. There's also an interactive glasses "sampler" where you can upload a photo of yourself and 'try on' the various glasses (I had mixed luck with this). The styles of glasses available are varied and offer numerous styles from 'traditional' through to 'retro', 'designer', 'colourful', 'unisex' and others. You can also order a pair of "trial" frames to be sent to you as a 'rental' by post (with normal glass - not prescription) so you can try them on physically first if you are particularly concerned about this.

                I eventually decided on a pair of dark blue rectangular ones and duly input the prescription which I had obtained from Specsavers. They do ask about when the prescription was done, as I believe they are valid for 2 years from the date.

                I was slightly worried about phoning Specsavers and asking for my pupillary distance (measurement between pupils) as this is the only piece of information that is not on the printed prescription you receive. They were OK about it though (I guess they get a lot of these kinds of requests!) and just mentioned that obviously they don't take liability for what a mail order glasses company will do with the information. If you can't obtain this or don't have it for some reason then Glasses Direct will allow a 'default' measurement to be used or there are various methods available online for you to measure it yourself.

                I had to supply a contact number in case of any queries with the glasses (as well as obviously an address to deliver them to and the usual email details etc) and within a day or so of placing the order I had received a call from one of their technicians (?) checking on some details of the prescription as it's slightly unusual in terms of astigmatism etc (mostly the questions they ask are to check that you have input the correct information and are aware of the 'problem' with your eyes from that prescription). If you have a "routine" prescription such as mild short sight or reading glasses then they may not need to call you.

                Some optional extras are available such as anti-glare, various tints for sunglasses or 'fashion' tints etc, for a reasonable price. Sometimes there are special offers on this or on general prices on the site (often around 'special occasions' such as bank holidays and Valentine's day etc) which make the already reasonable prices even better.

                The glasses then arrived within a few days and I was fully happy with both the quality of the glasses and of the service. They are now my "full time" glasses and I would definitely use Glasses Direct again for another pair - I'm now thinking of getting a spare pair as I am always mislaying them and a pair of prescription sunglasses to keep in the car specifically. At prices like £20 and £25 for decent non-designer ones it is worth doing!

                In summary - don't be afraid to try mail order glasses (from Glasses Direct or other reputable site) even if you have only ever purchased from high street shops. However if you have something unusual in your prescription or an eye condition that is different from the normal short/long sight or astigmatism etc then make sure you consult an optician.

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                04.02.2010 16:44
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                Would recommend this company to anybody

                I have only been wearing glasses for a few years, and naively bought my first couple of pairs from the opticians as I thought it was the only way. I did start to hear a few people talking about buying glasses online, but it wasn't until last year that I decided to go it myself. Last Summer I saw a cheap pair of prescription sunglasses advertised on HotUkDeals (fab site!) and was amazed by how easy they were to order. These were actually on another glasses site, but I made a mental note that next time I required new glasses I would definitely look into buying online.

                Last November I had my annual eye test, and was told my eyes had changed and I would need new lenses. I made my excuses as to why I could not buy there and then, took my new prescription and when I got home I started Googling. I came across a topic on the Money Saving Expert's forum talking about buying glasses online, and one company came up time and time again, Glasses Direct. Everybody seemed to rate them highly, so I checked out their site myself.

                Glasses Direct sell a wide range of glasses, for both sexes. When searching you can narrow down results by selecting a particular price bracket, what frame shape you are looking for or what brand you want. This is great because they do have a huge amount of glasses available, in fact right now there are 763 different glasses for females, and 480 for males.

                The thing which sets Glasses Direct apart from other similar sites is the Home Trial. You are able to select 4 pairs of glasses to be sent directly to your house free of charge. You have 7 days to try these out and see which ones you like best. You then simply pop them back in the post box and order the glasses you have decided on from the website or over the telephone. The best part of it all, it does not cost a single penny. The trial is free, postage is free, it really is fantastic. You receive an email when they have been dispatched, and an email when Glasses Direct have received them back from you. You do have to give bank details when ordering the glasses so you don't disappear with 4 pairs of their glasses never to be heard from again. Because of this I would recommend taking the glasses to a post office to post back and getting proof of posting.

                Ordering glasses is easy. You click on the 'Buy Now' icon underneath the glasses you have decided on. Depending on the particular glasses, at this point you may be given a choice of colours, if so make your selection and then press 'Continue'. You are then asked what the glasses are for; distance, reading, computer work, bifocal or varifocal. Once you have chosen, you are given a range of lens options, such as adding a scratch resistant coating or tints. You are also giving the options of buying extras, which include cases and cords. These are all at an extra charge, though the costs are clear at all times. You do receive a basic glasses direct case should you choose not to pay extra for a better one. Once you have done all this it is time to enter your prescription details. This is a little daunting at first, but it is all explained on the site, and should you have any questions there is a telephone number you can ring and they are really helpful. You do get the hang of it eventually. After this all you do is pay, and then you are sorted.

                At the time I ordered my glasses there was an offer on. Buy one pair of glasses priced £59 or more and get a free pair of glasses. The free pair had to be chosen from the £59 and under price bracket. After getting the home trial, and choosing my glasses I went on to the site and ordered. Two pairs of glasses worth £59 each for £62.95 including delivery, bargain. I received email confirmation straight away and exactly one week later my glasses were delivered. They came in a lovely purple cases and really are nothing different to what you get in the options, the only difference is the price.

                Since then, I have ordered glasses for my Mum, my Dad and my Nanna, and so far no complaints at all. I have had a couple of queries and the response from the customer service team has been first class. All glasses have arrived quickly, though the time it takes for glasses to arrive can depend on the prescription.

                I would recommend looking for promotional codes before ordering, as I have frequently seen 10% off codes available. Also, if you are a member of a cashback site remember to check to see if the company are on there. I have made a small fortune through Quidco from ordering the glasses for myself and my family, and they have all tracked fine.

                If you're new to ordering glasses online, just go for it, you will not regret it.

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                19.08.2009 16:06
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                After repeatedly bending my glasses I decided it was probably time for a new pair! As its the middle of summer and student loans dont come through until the end of September I decided that a cheap yet stylish pair was needed...where would I find these?! Glasses direct! Glasses direct are an online based company which make glasses to your prescription and post them to you.

                The homepage is very easy to navigate, there is a toolbar to the left it which you can narrow the choices down with choices such as Male/Female, Bifocal/Varifocal, Fashion/Classic/Designer etc. I had seen the glasses I liked on an advertisement on my homepage so immediately clicked female and found the glasses I was looking for. They had been on offer the week before at £19 but had now gone back up to £29 so if you see an offer you like the look of dont hesitate to order them!

                Once you have chosen your glasses, most pairs have the opportunity to change the colour. You can also choose to have a home trial where you try a few pairs of glasses at home before buying them. This way you dont end up with glasses you dont like!

                On the next page you are asked how you use your glasses for example for distances, reading or computer work. You are given a telephone number to phone the team if you are not sure which I found helpful. You can then upgrade your lenses or leave them as standard, the budget option is free so there are no hidden charges, options include scratch resistant coating. You then have the option to add coatings to your glasses for example to make them into prescription sunglasses, this costs between £10 and £45. You can then add extras onto your order such as cleaning cloths or cases. I chose the standard glasses direct case for free and was pleased when it arrived as it was a hard case which housed the glasses well.

                You then progress onto entering your prescription. Please note that you will need to obtain this from your optician as there are a lot of figures and it is not a case of being simply a number for each eye. It is important to get this as accurate as possible or you may end up with glasses that are not entirely correct for your eyes.

                The payment page is quick and simple. Postage costs are around £3 but you can infact get a 15% discount voucher by showing interest in Glasses Direct via their homepage. I found this covered my postage costs. Emails are sent when the status of your order changes and my glasses took around 3 working days to arrive via Royal Mail, they were well packaged and came with an order form and returns form if you need to return them.

                The glasses were of good quality and the lense strength was correct, there was just one problem-they were too small for my head! I filled in the returns form and used the freepost label included and was happy to receive my entire cost back less than a week later (including the postage!)

                I was very impressed with the service I received from Glasses Direct, even if the glasses were not right themselves. The refund was quick and easy and I will certainly be placing another order with them. Look out for the offers as most frames are on offer at some point which means you can save a bit of money. A fortune can be saved on designer frames and I would recommend this website.

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                  22.06.2009 13:27
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                  At this price for glasses who can complain

                  I am a disaster zone with glasses. I wear and break them frequently and so absolutely resent paying a fortune for frames and lenses to have to pay again a few months later!

                  The site is primarily web based which is very easy to navigate through - you pick your product, enter all your details and prescription and pay. There is also a paper catalogue option.

                  The site compensates for being online only by using a virtual mirror, (upload a face on photo of youself and try on all the frames!), this is fun and usefuly to get an idea of whether you like the frames, but be aware and still look at the frame measurements as you can resize on a computer but not in reality!
                  If you do have time there is the chance for a free home trial of 4 frames to decide which you like. Neither of these can quite compensate for professional fitting but make a good attempt.

                  The standard frames are a mixture of metal and plastic and you can search through the site in a variety of ways including gender, material, offers, price, category and frame. On the frames individual pages you can select colour too.

                  The frames are nicely and individually styled. There is also a deigner section if your budget it higher. Do check the measurements though as I have found being conservative on the width of your head - I have found them loose.

                  You do need a prescription which is in date and the glases generally take about 2 weeks to arrive.. They come in hard cases.

                  At £19+ you cannot really complain - it's less than a highstreet optician lens

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                    20.05.2009 18:01
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                    Go and do it!!!

                    I was weary when i first heard of glassesdirect.co.uk as probably like most people asked how can glasses be so cheap. A colleague had purchased a pair and she was happy with them although she only got them for fun and i needed to wear my glasses all day every day so i need a good pair.

                    After a long debate i thought what the hell the pair i chose were only £19 so i thought if they are wrong its only £19 not hundreds which i would of paid in high street shops. The website was very easy to use and i checked out as much info as i could. They are approved by Registered Opticians, they offer a 10 day home trial service of upto 4 pairs of glasses for £5 and send back by freepost and you get that £5 of if you then go ahead to order. 30day no quibble money back guarantee which i thought was great as they are made to your prescription i didn't think it would be possible. They also deliver between 10-14 days which was great.

                    I went through the relevant pages of the website to make my purchase, the website is really easy to use and if you have done anything wrong they will pick it up the other end and and contact you if they think something is not quite right.
                    All in all my glasses arrived 13 days after i made my ordered they came in a glasses case with a brochure, a handbag mirror and a cloth. The service was great and i am already thinking of which other pair to buy. The glasses are made of a high quality and the len's are perfect.

                    If you are thinking about buying glasses from glassesdirect.co.uk go ahead and do it. You won't be dissapointed.

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                    30.04.2009 09:17
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                    i won't buy my glasses from anywhere else.

                    I heard about Glasses direct from my brother, who had been using them for some time. At first I was a little bit sceptical; would the glasses actually make me able to see?! I had a look through the website and, after getting my eyes tested at the opticians, chose a pair for £20 which I liked. The glasses were delivered with 4 days, and were perfect when they arrived. Glasses Direct even send me a catalogue and prescription card too.

                    The website is really user friendly; you can search by colour, style, make and material (e.g. metal, plastic etc). Once registered you can save your prescription for next time, and they can make any frame into sunglasses too.

                    I've bought 3 pairs in total, over the last 3 years, and all 3 are still in perfect condition, even the pair I use every single day.

                    The website also has a great 'virtual mirror'. You basically upload a picture of yourself and they superimpose the glasses on for you. So you can see how they look before you order them.

                    If you need new glasses then take a chance on glasses direct; you won't regret it! And you do get a 30 day guarantee, if you don't like your glasses, they'll swap them or give you a refund.

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