“ go4grassseeds.co.uk - Online seed store. „
You have your large corporations on the net. Sites such as ebay, amazon, game, play and others. Yes, their prices are second to none. Yes, they have the widest range of products anywhere in the world ...
... However, when it comes down to it, if something goes wrong with your order you know your going to have to listen to some blooming idiot on the phone who has no idea what your saying and probably doesn't even speak your language properly.
Its smaller sites (like go4grassseeds) that you can count on to provide excellent customer service time and again. I am an avid gardener and I have used go4grassseeds many times to purchase seed and garden tools from their online store. Prices are good on the site with rapid delivery taking only 2 or 3 days from date of order. Delivery charges are good and all prices shown on the site already have VAT included (unlike many other sites on the internet who try to grab your attention with prices excluding VAT).
But where go4grassseeds really shines is their customer service. One time, upon purchasing a box of grass seed the box had burst whilst in transit (these things happen). I contacted go4grassseeds by telephone. I was through to their customer services department within 30 seconds. The person on the other end of the phone was English and the most helpful and polite customer service person I have ever spoken to. As soon as I explained my problem that the box of seed had burst they explained clearly and WITHOUT question that they would send another box out right away and for my trouble I can keep the current box of seed!
I received the new box of seed THE NEXT DAY. Quality seed, quality prices and excellent customer service. I have used go4grasseeds ever since for all my garden needs simply because I trust them completely, they have never let me down. Even when there has been problems with orders those problems are sorted with a 5 minute phone call and an extra day or two waiting time.
If only more companies were as capable as go4grassseeds.co.uk