Newest Review: ... worst part of the flight was the hideous pleather seats that we literally slid out of when the plane landed! When we got on the transfer... more
Member Name: Birdie85
Advantages: None. Zero. Nada
Two years ago my fiance and I decided that we wanted a cheap and cheerful holiday to Turkey. The previous year we'd done a Thomson's Allocation On Arrival deal in Marmaris and it had worked out brilliantly which is why we decided to go back to Turkey. Unfortunately Thomson's didn't have a similar deal this time round and we were forced to look around more as we had a small budget. We ended up booking a week in Turunc with Goldtrail.
The plane had a distinct air of antiquity, I felt like I'd travelled back in time! There was no in flight entertainment and we had no meals. Luckily the flight is only 4 hours, although it felt longer! The worst part of the flight was the hideous pleather seats that we literally slid out of when the plane landed!
When we got on the transfer coach we were turfed out of the coach somewhere just outside Marmaris with little explanation, just that the coach didn't go to our hotel. We were hustled into a mini bus and taken over a mountain. What the brochure failed to mention was that Turunc was indeed near Marmaris and Icemeler, but you have to drive over a mountain (with typical Turkish road safety features i.e. no rails whatsoever!) to get there!
The hotel was dreadful. It was called the Sunset Garden hotel and the 'garden' consisted of a couple of dead trees! The room was dirty, the main door would only close and lock with a struggle, the balcony door was worse. The bedroom door was supposed to have a window in it, but it was missing. Our view was of a dusty road and a few goats. The shower had never even heard of anything other than freezing cold water and we had to ask for it to be repared twice. There was only one member of staff who spoke broken English and none of them wanted to help us. The food was terrible, luckily we went self catering so we weren't stuck there for meals.
We never saw or spoke to a rep until the day before we left when we rang the local office (with difficulty) to ask when, or indeed if, we would be picked up to go to the airport. They hadn't bothered to give us that information.
When we returned home I sent a letter to the Goldtrail head office to complain about our holiday and the response was almost rude; all I wanted to hear was 'Sorry you didn't like it' but they didn't even pretend to be sorry, they basically told me to get over it and 'you can't expect that much from a third world country'! Well, Thomson's can manage it, why can't Goldtrail?!
Since returning from our farce of a 'Holiday' everyone we've spoken to who has also been away with Goldtrail have said how awful it was and that they'll never use them again. I just wish that they'd told us before we went! I honestly don't know how they are still in business!
We've now vowed to stick with Thomson's et al, even if it does cost a little more!
Summary: Stay well away from this company!