“ Category: Research „
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As a small business, we pay few thousand pounds to google adwords. This is excessive profit to google while we have no options but to rely on it to get the online customers. Google check out is such a rubbish, we have set it up long time ago and found it very seller unfriendly. We kept on useing Paypal. Now, google not only keep a check out badge but also a buyers reviews along our competitors advertises. It gives these companies a big advantage in advertising. We now left no choice but to take all the hassle to use Google check out. It is not fair, although they are one company, we paid Google xxxpounds to adwords they should not put the business not useing their check out in a less advantage place in advertising.
Easy and fast way to make payments without giving your card details out to all and sundry.
Until something goes wrong.
With the massive might of the Google brand, you might assume that it is a reputable service and that you can safely pay for your goods or services without peril. After all surely the great Google can get your money back if you do not receive what you pay for.
Well, I'm sure they could. But they will not.
The only safety net they offer to buyers is a mediation service. So when the seller lets you down they will kindly step in and send them one or more messages.
However, if the seller simply ignores the messages and makes no response, then that's it. You get informed that mediation has failed due to the lack of response from the seller, and for Google Checkout that is an end to the matter. They will provide no further help. They will not even offer advice on what you could do to pursue the seller yourself.
So my advice would be to stick with reputable payment options such as PayPal, who do offer buyer protection.
Or, if there is absolutely positively no other option, and you have no choice but to use Google Checkout, make sure to use a credit card so that you can get your money back from them, and then leave credit card company, google checkout, the original disreputable seller to fight it out amongst themselves.
I'm quite a regular shopper on the net but strangely I'd never used Google Checkout until a couple of weeks ago. I have a Google Account but I'd never got round to adding my card details to it - mainly because I'd never had the need as most of the places I shop at don't accept Google Checkout.
That was until I was looking for a present for my wife's birthday and came across a site that was selling the item cheaply, but didn't look incredibly trustworthy... trustworthy is probably the wrong word to use, but the design was poor and they're obviously just a one-man band. I was unsure whether to order or not until I saw the Google Checkout logo which calmed my nerves and so I dived right in...
Paying through Google Checkout is quite similar to paying by PayPal in the respect that Google hold all of your card details so all you need to do is log-in to your account, select the card you'd like to use and confirm the transaction. However Google Checkout is different to PayPal in the fact that you don't have a virtual balance - the money is either on your card or with the merchant, it doesn't float around in cyberspace like it does with PayPal.
Paying with Google Checkout is fast, easy and secure and has the advantage that the merchant never gets to see your card details.
Unfortunately for Google they've not been able to obtain a great market share of the online payments market presumably due to PayPal's dominance in this area. But I for one quite like Google Checkout - it's quick and easy to use whilst also being secure.
I made an order via google checkout in January and have still (over 3 months later) only received half of my items.
I tried contacting the company several times, but had no response.
I have informed google checkout of my problems and they claimed to have contacted them on my behalf and received no response. They offered to do no more. All they could suggest was that I went through my credit card company to recover the funds.
Sadly, though I usually will only make online purchases using a credit card, on this occasion I used a debit card, erroneously believing that there would be extra security afforded by paying via a company with the size and reputation of google.
Sadly I was wrong.
What makes matters worse is that not only are google checkout aware that the seller took my money but did not send my items because of my asking them for help, but also because I filled in a review form over a month ago saying the same thing.
Yet I see that Google checkout are still enabling the company to steal peoples money by continuing to allow their use of google checkout.
I am disgusted with the service I have received from google checkout and will not be using them again.
What is Google Checkout
Simply, Google Checkout is a means of paying for online purchases.
It has until recently been largely unknown due to Paypal's stranglehold on online payment provision.
This prompts the question. If we already have Paypal, why use Google Checkout?
Well for a start, consumers should always ensure they have choice, and sometimes that means giving support to a spread of company's or products, otherwise you end up with a near monpoly situation, which is never good for consumers as it takes away choice - when consumers have choice, they have a certain degree of power. So, in this case there is nothing to stop you having accounts with more than one online payment provider.
Another great reason for using Google Checkout is this - there are many potential consumers out there who won't use Paypal because of the many horror stories regarding its alleged bad customer service, and also due to its close associations with ebay (ebay has in recent years dramatically changed its business model, much to the detriment of a significant number of its users, as well as ditching ebay in favour of ebid.net, they are also ditching paypal in favour of Google Checkout). Those who have chosen to ditch Paypal now have an excellent means of paying online.
Using Google Checkout as a means of paying for your online purchases, also means there is a high likelihood you are going to receive your items quicker, due to the way Google Checkout administer getting payment to the vendor or seller.
It must be borne in mind that it is not a 'person to person' means of payment, but rather a relationship between a seller and a buyer.
It is easy to use, once you have set up your account using a very easy verification process.
Where once upon a time most online shoppers were tied to ebay and Amazon for buying online, Google Checkout opens your shopping experience to a HUGE range of other online shopping venues, major and minor players - I could list many of these, but it really would appear as if I was padding out this review, but to cut it short many High Street retailers are now offering this method online, as well as many medium and small online players.
There is a URL at the foot of this review giving a list of many (and I mean a lot) of sellers offering Google Checkout.
Google Checkout really comes into its own if you are an ebid.net buyer or seller, and this is simplicity in itself.
When you buy from ebid.net, the whole experience is integrated into a checkout button. The seller gets this information, and is expected to act upon it immediately, including entering the appropriate how shipped and when shipped.
You can even now shop for purchases directly on Google, this is great for anyone looking for a rare item, as you have a greater chance of finding this through Google rather than on the online auction sites. The results Google throw back at you will also state if the seller is offering Google checkout.
I have mainly described Google Checkout to this point from a buyers point of view. For the online seller it is a dream to use, though you must have a 'merchant' website, THIS IS NOT A PROBLEM! All you do is sign up for an ebid account and sell your stuff via ebid.net - this then allows you to have a website address for Google's purposes. Also from the seller's point of view it is much cheaper, as well as easier to use than 'you-know-who', the benefit of this is that if it is cheaper for the seller to run his business it is invariably cheaper for the buyer.
Whether you are an online shopper or seller, you really must have a Google Checkout account, and if you already have a favourite online payment company, it can do you no harm to use Google Checkout and give yourself the choice.
Useful related URLS
checkout.google.com/ - this should take you to the main site
checkout.google.com/buyer/merchants.html - a list of merchants offering Google Checkout as payment method
ebid.net - where Google Checkout is highly praised by many of its sellers