“ Groupon offers deals to members for restaurants, services, sport and more throughout the UK. „
Having purchased a voucher for a nutrition course with 'the fitness training company', i found the course material to be littered with typos, bad grammar and incorrect information. Quizzes cannot be completed due to error messages meaning you need to spend hours redoing them and there is no guarantee that it won't happen again! Merchants are a small office with a rude and dishonest assistant on the phone! I informed Groupon of the troubles i am having with this company and have requested a refund over two weeks ago. Each time i call groupon i have to explain the whole thing all over again! Only this time to be told that i have accessed the course and can therefore not be refunded. Although the course runs for 12 months, due to personal commitments i was hoping to complete this within weeks, which is advertised as an option. So i have ultimately been misled into purchasing a dodgy service! Very disappointed with groupon customer services and will never use Groupon ever again. All my friends and family have warned me from using groupon over and over because they have all had very bad experiences. This isn't my first bad experience groupon, i was burned with a laser at a salon, have been violated at another salon. Yet i still shopped with groupon when something took my interest. This is the last straw, i will escalate this complaint to Watchdog and Trading Standards. Groupon is not safe to be operating with such shabby deals and must be shut down! I will continue pursuing my refund from groupon for 'the fitness training company' deal, a substandard company and course, how they manage to charge almost £300 at full cost for this course is beyond me. Unfortunately, the bad experiences with Groupon are VERY bad and sadly at a cost. Groupon have no customer service ethics at all and are quite frankly feeding off of the loyalty of their customers and ripping them off!
Groupon started its business in 2008 from America. The idea? Companies list services at heavily discounted services and you can purchase the service at this discounted rate. Companies would offer this great discounted rate on the basis that the would get a lot of customers. They soon launched in the UK and it became a big hit. UK companies offering some great deals local to you. There are all sorts of deals but it seemed to be centred around hair dressing and massage. Back in 2009 I purchased a 24hr use of an Audi R8 for £200. Which when you consider that a track day consisting of 6 laps costs over £300, actually is very good value. How to purchase: Select the desired deal and make the payment. The deal will finish at midnight and you will be sent via email an electronic voucher with a unique code just for you. You can then log onto their website, or phone and arrange the delivery/service/appointment. You then simply rock up to the shop and hand over the printed voucher. My wife got a very good discount on a hair cut and colour from a local hairdresser and only paid something like £20. Another fantastic deal Things thing's started to go wrong from groupon. It has now been a few years since I last saw a decent deal with groupon. Local companies do not seem to be interested. They are all national companies offering tans, massage, lipo or kitchen goods. Stuff that you can pick up on ebay. Ok you cannot pick up lipo on ebay but kitchen goods you can. Nothing is local anymore. Gone are those fantastic deals. Why has groupon gone down hill? Well it doesn't take much effort to find articles on the web of companies that went almost out of business because of Groupon. How I hear you say? How can a company go out of business. Well, lets say you offer a cut and colour for £20, now times that by 100. You need to then honour it and work your fingers to the bone for no profit, but still need to pay your overheads. Thus your close to going out of business. I still have the app. on my mobile phone, but there has been nothing for over two years now. Shame, as it was such a good idea.
I regularly bought items from group on in the past, but I wont be any longer. I bought a product that I realised was wrong straight after buying it. I tried to resolve the issue with the supplier (eBeez) who were less than helpful and did not tell me to go back to Groupon. By the time I got an answer that they were not going to help me the voucher date had expired and so Groupon would not give me a refund. In essence I paid £27 for thin air. nobody will refund me or give me a product.I can't think of any other situation where it is ok for a company to take your money for nothing and not even off a credit note when you complain.I won't be using them again!
Firstly, I'll start by explaining that I originally found Groupon.co.uk after a friend sent me their referral link telling me that they offered experience days, dining vouchers and offers on products etc. Now I am never one to miss a bargain and always like to be up to date with the latest money saving websites and I had also heard this site mentioned onnthe forums of moneysaving expert.co.uk so I signed up. Signing up - The sign up process was very simple, they require your email address and a password and then you select which area's in the country you'd like to receive the offers for as this is how they are categorised so that you only receive those relevant for you. You can also tick a box as to whether you'd like to receive a daily email with the daily offers or just log on when you feel like taking a look without them emailing you every day. Referral - Once you have signed up you have the option of sending a refferal link out to your friends, if one of them sign up using your link and place their first voucher order, you receive £6 credit on your account to be used on your next deal. I have been lucky enough to have a few of these so have received deals even cheaper by using my £6 credit, as this will be automatically taken off your order you do not have to worry about remembering to apply the discount which is good if it has been sitting there for months and you've forgotten you've go it! Areas - There are now well over 25 different areas in the UK to select and views the offers for and I have noticed recently as the company have got bigger they are gradually expanding this and narrowing areas down which is good as the offers become more specific and useful to you. I live in the West Midlands so I have selected offers from Birmingham and Coventry as they are accessible to me if I see something I like. Selecting your area does not stop you from viewing other areas though which can be handy if you are going away and want to find some deals / experiences in that particular area. This is also great for busying gifts for people that may not live near you as you can buy them a thoughtful gift that they can use in their area. Navigation between the different locations couldn't be simpler, all the place names are listed on the front page of the website whether you log in or not. Offers - As I mentioned above, recently Groupon has got a lot bigger as a company due to word of mouth, advertising and companies wanting to offer their services on Groupon in order to get people to sample them and hopefully generate future business from it. I have purchased quite a few deals from Groupon and feel I can write a good review as I have sampled restaurant vouchers, product vouchers, hairdressing deals etc. My first ever voucher was an offer at a hair salon not too far from myself, I bought a voucher for a full head of highlights, cut and conditioning treatment for £25. At first I couldn't quite believe how cheap it was so I promptly snapped it up as this package at my normal hair dressers would cost me over £100. I have also booked a spa day as a gift, a meal for two people at an Indian restaurant and a pair of straighteners as a gift, all were good deals compared to other sites. Groupon also offer a wide range of experiences such as paint balling, rally driving, golf days, spa days (lots of these!) hotel stays and now mini breaks and full holidays. The holiday section has been added recently but I haven't looked at this in as much detail so cannot comment on how competitive they are. My Experience - Once you have placed your order you wait for the deal to go live (the following day) and the voucher will be emailed to you. If you accidentally delete this email it's nit a problem as all the information is also on your Groupon account. If your voucher is something that requires a booking such as a meal out or a hairdressing appointment then I would advise you to book as soon as your voucher gets emailed through to you as the places can fill quickly and although you have purchased your voucher and reserved your place you still need to book a slot with the participating company so get in quick especially if you are hoping for a certain date. So far all of my experiences with Groupon have been good, even when I purchased one voucher and couldn't get hold of the company to order my product, I emailed Groupon and they refunded me, as this wasn't groupons fault I cannot fault them for that. I think that the concept of this website is great, businesses offering us promotions through Groupon to get you to go places you may not have without the voucher hoping that they'll impress and gain future custom from you. Groupon does take a large cut from the sale of the vouchers so really the companies are going in at a very low price so you do have to bear that in mind if you go along and they are really busy like one hairdressers I went to but as I received a good service for a quarter of the price I was still happy with the offer. I think Groupon tends to get some bad press from people who have had bad experiences from the end companies and sometimes this is unjust as groupon are kind of the third party in all of this. I think as long as they endevour to resolve customers issues in a decent amount of time and in a fair way then I will continue to use them, the moment they start to become too impersonal and not resolve queries is hen I'd no longer use their services. So far I have had a decent experience with Groupon and the popularity of the concept has been proven by how many newer companies have made an appearance offering similar vouchers. Thank you for reading and I hope you found this review useful, it will also appear on Ciao.
Well we had our second meal out with Groupon in Manchester and although it was OK, it certainly wasn't anything special. I have to say if it hadn't been on a deal we wouldn't have been very happy. Still I guess you get what you pay for!!
Hi Everyone. I have had 4 deals with GroupOn and have to say they have all been totally dreadful. The last 3 have been the worst and I have managed to get my money back on 1 and am battling for money back on the other. My husband had a full refund for the 4* Dining Experience we went on in London. 4* dining it most certainly was not. I have never had Quiche on the menu and it was like a supermarket box quiche. Also, I have never had to order my desert before I have tucked into my starter and I love paying for and enjoying good food! We recently went for an afternoon tea whereupon it was nothing like the photograph advertising it. No posh cake stand, no little sandwiches or French fancie cakes, no "pot" of tea or coffee. That 'event' was at a garden centre. Instead we got one scon each on one plate and had to precariously share that one plate and got food everywhere. The tea and coffee was in mugs. How quintesentially English! I asked for a plain scon and they said they only did fruit or cheese. A cheese scon with strawberry jam and clotted cream on - yum. Not! I had a fruit one and picked it all out. The other was at a stateley home in Berkshire. We were parked, in, walked round the house and grounds, had afternoon tea and were on our way out and back home within 1hour and 10minutes. It honestly took us longer to drive there. GroupOn have 'never' answered the phones when I have rung, in fact the phones have rung themselves dead and disconnected and whilst waiting for someone to answer a phone I have typed an email instead. They then came back to me and said there had been a technical fault with their phone lines. Strange, that fault was at least 2 months old! They do not seem to care once they have your cash in their hands. I ask if you do not get what you pay for and expect to get from the description and I always check on the web beforehand. Are they in breach of contract??
this is my experience of Groupon. I learnt about it from my sister-in-law who had got a deal on highlights and a cut at a Manchester salon. It seemed like a good deal so I set up an account with them. They email you on a daily basis with both local (I am in Manchester) and national deals, then you decide if you want to purchase. I have bought 3 deals with Groupon. Firstly was a highlights and hair cut at a local salon, £29 instead of £99, considering I would normally pay £80 at my usual salon this was a good deal. The deal was only valid on tue-thurs for 4 months. The only issue was trying to get an appointment. So many people had purchased the deal they were completely over booked. However when i did get in the cut and colour was good and I wasn't asked for any additional payments. The second deal was for a mexican restaurant, beer and buritto people for two for £7 (saving £11). Since I knew the restuarant i knew this was a good deal. The last deal was for a photobook, 26 large glossy photobook for £9 (plus p&p) instead of £33. I make a photobook in for each year, and again i knew this was a good deal although I had not used the company before. I downloaded the photobook software, produced the book and it was delivered within 5 days of the order being placed. I have not had any bad experiences with Groupon however I have always gone for deals where i knew that the full price quoted was accurate and fair, and all three were I would have been buying anyway. My tip is know what you want and what you are willing to pay. However you may be drawn into spending money on things you don't really need.
* How it works: Groupon is a company that promotes discount services and goods in four categories: Restaurants and Bars, Film and Entertainment, Beauty and Well-being, and Sport and Leisure You choose your city / town or the nearest place from a list, you submit your email, and every day you get a message with the deals that are on at the time. There used to be only one or two deals per day, but now there are more. There is also a "National Deal" each day, which is valid all over the country, and regarding London, they have recently added the option to receive emails specifically for South, North, East or West London. Groupon basically acts as a mediator between the customer and the retailer / service provider. The premise is that if enough people buy a deal on the same day, then the goods or services can be offered at heavily discounted prices. Groupon promises discounts up to 90% off, and often advertises deals for 70% or 50% off. If enough people buy the deal, then you get a confirmation that the deal is on, and an e-voucher to use through email. You also get 6 pounds for every friend you recommend and who buys a deal. * What's the catch? The catch is that as most of the deals regard various services (hair salons, Spas etc.) these places heavily exaggerate on the original value of the services offered with the coupon and make the discount appear much bigger than it is. In addition, you must follow certain rules and restrictions as to when to book, the service may be of low quality, and as the deal consists usually of a package there is the danger that the provider b@llsh@its you and offers you fewer services on the day. * My experience: This is exactly what happened to me. I received as a gift a voucher for the "award winning" Macs Salon in London. Supposed value of services: 290 pounds(!), Groupon voucher: only 59 pounds. The package included: cut, blow dry, half head of highlights, a facial, an intensive conditioning treatment, scalp massage and a glass of champagne and fresh fruit juice. I was delighted! The voucher was valid for six months, 7 days a week apart from December, so I booked an appointment in advance without any difficulty. I made it clear that I had a Groupon voucher both on the phone and in person, when I arrived at the salon, and I gave it immediately to the reception. I did have my cut and blow-dry, as well as half-head of highlights, but I was asked to pay £10 extra for a toner or else I was told that my hair colour would have looked uneven. I had to pay, as I was caught in a situation that I didn't want my hair to end up looking weird, but I thought that this was unfair, and should have been included as a service in the highlights deal. The customer is not a specialist to know in advance what is needed. A highlights deal should be a complete deal for half-head highlights, as stated. Even worse, I did not receive any intensive conditioning treatment, only the standard 2 minutes conditioner after shampooing, and I did not receive any "relaxing 20 minute scalp massage" either. When I returned home, I had a look online for reviews by other customers who had used the same Groupon deal, and other ladies made the same comment. Worst of all, I was not even given the facial. The staff tried to quietly get me my coat and get rid of me, but when I said "I did not have my facial!" and talked to the staff about it, the receptionist told me a story that my beauty therapist was pregnant and had to go urgently to the hospital. I found that strange, as another lady had just finished her facial! She gave me a "voucher" telling me that I could use it to get the facial on a different day. I took the "voucher" without arguing further, as I was quite tired and disappointed by that point. When I returned home, I had a look at the supposed "voucher" and it was just an appointment notebook page with the date of my original appointment and the words "mini facial" on it. No explanation, no "free mini facial", no name of authorisation, absolutely nothing. While I was at the salon (I spent around 3 hours there), I noticed that the staff was very busy, but they did not have a clear idea which customer with a coupon was entitled to what. I then realised that they had another Groupon deal running at the time, with a different offer, and the staff was completely confused who was having what. This must be the fault of the reception desk, as they should have informed the staff accordingly. During the past few months, I hoped that I could go back and at least claim my facial. However, as I live in Hampshire and that coupon was a gift, I have been so busy that I could not find the time to go all the way to London and confront the reception about a "voucher" which they may not even accept. I decided to write to Groupon directly about my experience, and I narrated to them on email what I just told you. I expected a carefully considered reply by a manager, along the lines: "we will investigate the issue and get back to you with the results", provided that I attached in my email both a copy of my e-voucher and a scan of the supposed Salon "voucher" for the facial. I got very disappointed when I got a general, non-committal reply saying that they were sorry for my bad experience, they forwarded my comments to all involved parties, and that they would do their best to make sure this won't happen again. To me this is fobbing off. When a company takes your comments seriously, a senior manager sends you a message and a follow-up discussing what went wrong and what *specific* actions will be taken to make sure this won't happen again. *Verdict: I was very disappointed with the overall service and I find myself reluctant to use the service again, if the participants don't honour their deals. Groupon should make some effort to guarantee the quality of the deals, especially as now there are rival companies such as KGB Deals.
Groupon.co.uk is a website that offers experiences at knock down prices. The website is split into different areas of the country, including Nottingham, Derby, Leicester, Surry...London is split into the four areas, North, South, East and West. Once you have joined Groupon you are emailed every day with your local deals, but it is easy enough to log on and have a look at the different deals being offered across the country. The offers can range from days out, meals, hotel stays and classes including cake decorating, to laser surgery and teeth whitening! The idea is companies can offer a certain number of these deals at up to 70% off the normal price. You have 24 hours to purchase the deal before your voucher is released to you, and there is then an expiry date on the voucher before which is has to be used by. I have purchased several of these deals including a photo put onto a large canvas, a hotel stay with a trip to Cadbury world, and a photography shoot for my daughter's first birthday. Most of the deals have worked fine, but there have been booking issues where too many vouchers have been sold and therefore I can't get any of the dates I want. One deal had to be cancelled due to a fall out between Groupon and the hotel concerned. Overall I would say this is a fantastic website that offers amazing deals, but be careful - read the small print before you buy one to ensure you have enough time to book the deal before it expires.
I have purchased several deals using Groupon and I absolutely love them! I get a daily e-mail telling me what the deals are for today in my chosen city and also the national deals. The discounts are amazing, and have given me the opportunity to treat myself on many occasions. Groupon got my started off with driving lessons and introduced me to fish pedicures. They feature a range or deals covering all sorts from money off vouchers (e.g. spend £10 for a groupon voucher worth £40 at a specified website), to experience days (go-karting and scuba diving etc.) to spa treatments and holidays. I have introduced several people to Groupon and I love that you get credit to use on Groupon if you recommend a deal to a friend and they purchase it through your link. The reward is £6 off a future Groupon deal. I have frequently took advantage of this - I recommend a friend, they buy the deal, I get £6 credit, then I buy the deal using the credit :) When you 'purchase the deal' no charge is taken immediately as the deal runs until midnight and if enough people do not buy the deal then you will not be charged. If all goes well, your card is charged and you receive a pdf of the voucher for you to print off via e-mail the next day. I personally have not experienced an occasion where the deal has not attracted enough people to run, however I have left it too late and missed out on a deal because they have sold out! I love that you can access all the deals that you have purchased on your account on Groupon's website as it means if you misplace the voucher or even forget about it, you can access the vouchers to reprint them and you do not lose out on your purchase. I would recommend Groupon to anybody, there is no harm in getting a daily email and you might just stumble across the deal that is perfect for you
Groupon is a website which I believe was bought this year by Google for several billion although I'm guessing the site must be much bigger in the States as I don't know that many people who have used the UK version yet. You can register your details on the site and ask for offers in your area to be emailed to you daily. The daily offers arrive in your email inbox early in the morning and once enough takers sign up for the deal it becomes active. Have checked today's offers and they include 5 sessions of laser hair removal for £139 instead of £1600, full make up and manicure for £15 instead of £40, a car service for £59 instead of £162 or a bespoke suit from Max Hence (who he?) for £495 instead of £1200. These offers are based in London and I don't really have any idea if they are good value or not as apart from having my car serviced I don't buy bespoke suits, have manicures or remove body hair by laser so can't judge. I have signed up for national offers and ones based in my area and have so far bought 4 deals, two I have yet to use. The first one I bought was a wine tasting evening which included learning about wine and a two course dinner at a London venue. I paid for two vouchers at £59 each instead of a £179 value. About 24 hours after purchasing the deal I had an email confirmation and details of how to book the evening. I booked a Saturday evening and received an email confirming the date and venue and a couple of days before the evening had another email advising of a change in venue which was slightly less convenient but I was OK with it. So you can imagine how annoyed I was when we turned up at the new venue (in a very deserted Smithfield on a Saturday night) to find that we were turned away as Groupon had overbooked. So together with about 20 others we filled in a complaints form with our details with the manager there and headed off into the night. Had expected to receive an email or telephone call from Groupon or the organisers to apologise but a couple of days later I telephoned Groupon myself who took my details and undertook to refund my money. Which they did but didn't really compensate me for the ruined evening, taxi fares, train tickets etc. So my first experience of booking a Groupon deal was a disaster. My second was much better as a local hair salon was offering a cut, blow dry and hair treatment for £28 instead of £83. I rang to make the appointment and was offered the chance to book a half price colour treatment at the same time. I took them up on this and was very satisfied with the quality of the cut, colour and how nice the salon was. Am not sure the hair treatment included as part of the voucher was really worth it though. When I got to the till I had to pay £57 for my 50% share of the colour treatment. Now if that was really half price it would normally be £114 plus the stated £83 for a cut, blow dry and hair treatment. If my local salon really charges £197 for a colour and cut then I'm not surprised they have to try and attract new customers using Groupon as I would only expect to pay that kind of price in a London salon. The £85 I actually paid is much more what I have paid previously for a colour and cut. So in my experience although limited to just two deals I'm not really impressed so far with Groupon. I think its a great idea and is a good way for businesses to attract new customers but unless they really do offer a bargain as an incentive to try their services - as a loss leader - then like me customers are not going to be taken in.
It's always great to get a bargain and since the advent of the internet I have been blessed with discounts, freebies and stuff. Social Media is a buzz phrase in current times, Social Buying is an emerging term and one that can be applied to such sites as Groupon. The concept is simple, the site sells deals for other businesses offering products and services at heavily discounted rates. The UK site has two levels of deals, one is a national deal where there is usually something like discounted holiday or voucher for an online retailer. The other is a local deal where all the major cities in the UK will list different deals for their local area. An example of this would be paying £15 for a haircut and style at a local Salon worth £50. Some deals require a certain amount of purchases to become valid but I have noticed that in recent months this isn't something that really applies anymore. The site is pretty simple to use with the deals presented clearly and any terms and conditions listed up front without being relegated to small print. Navigation between national and local deals is straightforward. Buying the deal works in the same way as the usual e-commerce checkout method. The only difference is that you don't get the discount straight after purchase. Each deal will have a closing date, most lasting 24 hours. After the deal closes you normally receive a discount code and PDF voucher. Recently I have made purchases such as a £50 voucher for spoiledbrat.co.uk for under £20 and right now I'm looking at a large canvas print on my wall which I got very cheaply delivered to my door. On the flipside I did order a discount voucher for an online wine store which made no mention of the fact that I had to place a minimum order of six bottles. This made the deal non too sweet for me but Groupon refunded the deal without question very quickly. So on the customer service side I can say I have confidence. By far the best offer I've had on Groupon is the fact that you can recommend deals to other people via Twitter, Facebook and E-mail. Should others take advantage of the deal and make a purchase then you'll receive £6 of Groupon credit. To date I've received over £100 of credit and used it to get free canvas prints, presents for people and some great clothes for next to nothing. Groupon is a great site to find a bargain once in a while, but beware something is not always a bargain. For example recently they had an offer for some hair straighteners which you could get for around £20, discounted from a retail price of £60. I looked on Amazon and the same product was readily available for cheaper than the Groupon deal. So it's always best to just check before you commit.
I love Groupon! Every morning I skim through the offers to see if there is anything good. My personal favourites are the beauty treatments, of which there are plenty!! I've had my teeth whitened, a food allergy test, trip to cinema, discount vouchers for other websites (ASOS and Lomography) tried various slimming treatments like Lipomassage, Hypoxi and Ultra Sound Fat Cavitation, booked a night in a hotel and I have a holiday booked through them as well. I can't fault the site for value for money, I've had some real bargains but I've probably spent money on things that I wouldn't have considered doing before. The only issue I had once was when a code wouldn't work on a website, but Groupon helped me sort it out. Also another positive is that you can 'earn' money for recommending others to the site or a particular deal - £6 a time, which you can then use against the purchase of another deal! Would recommend this site to anyone!
Every morning when I walk into work I seem to be greated with the words 'Have you seen today's Groupon?' Groupon is a special offers website which provides a daily offer/s email for the local area to everyone signed up to their service. These offers can be anything from a night in a local hotel with a three course meal to our favourite April fool this year- selling tickets to the the Royal Wedding and a glass of Champagne for 8£ each. The site itself allows users to view offers for other cities as well and also has a National Offers section. The offers provided are advertised to be significantly lower than their original price. For example a hair removal session for £20 instead of a usually advertised price of £50 Many of the offers seem fantastic at first view and I personally look at the email each morning with great interest with my wallet ready to be opened. However the cynic in me always takes a step back and thinks- do I really need what's on offer and is the offer as good as it seems A local restaurant was offering a three course meal for £18 instead of £60 per person. Sounds great however i) i've never heard of the restaurant having lived in Nottingham my whole life and no one I know has either heard or been! ii) I only know a few places locally that could charge £60 for 3 courses locally and one of those has a Michelin star and the meal would be cheaper!! iii) When you read to small print it's only for Monday to Thursday nights! I saw a fantastic offer this week- buy a voucher worth 12.99 for a T Shirt Retailer for £2 and Groupon are advertising their prices are £12.95 per T Shirt. Liking the idea of a bargain I had a look- great T shirts however none were lower than £14.99 so I would have to pay out even more money! I would recommend Groupon to friends and family however with an air of caution- Read the small print and do some research yourself before signing up to a 'bargain'.
Groupon offers a variety of offers every day in different cities across Britain and also offers Nationwide deals. Once you have purchased a deal, an easy to print voucher is emailed to you and as long as this is presented on the day I, nor anybody I know, have had any problems. Brilliant and reliable discount site. My dad introduced me to Groupon after having a brilliant experience with them. His first purchase saved him £40 at a tapas bar in Bristol. By recommending me, not only was I able to have great offers available to me but he earned himself £6 when I bought something for the first time! As I live in South Wales and go to Chester University, I am open to quite a large range of deals. However I have to be on the lookout on the Liverpool deals which stretch down to me as Groupon do not currently supply a Chester option, which I am hopeful they will do in the near future! I have recently bought a luxury spa day for myself and my sister to enjoy in the Easter break. Though I have not yet been to the spa, I have booked our day over the phone and they seemed perfectly happy to have us on our selected day. The offer allowed us to save over £65 each, paying just £29.50 instead of £95 for the whole day!