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15 Reviews

Holiday-Rentals.co.uk advertises over 23000 holiday homes & holiday rentals. Book holiday lettings with the owners direct for cheap holidays.

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      05.08.2013 10:59

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      We used to use them a lot, now we use OwnersRentals.com for holiday rentals. Last year our good friends invited us on a golf holiday trip to Portugal and we stayed in this amazing villa. So we asked who they booked it through and it was a website called www.OwnersRentals.com. So we checked them out and have booked twice with them and have had no trouble what so ever. The first was a small villa with a pool in Javea Spain last year, and this year we went to Cyprus. Both places first class, very clean and child friendly.

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      21.08.2012 14:07

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      Totally exceeded all expectations - will probably go again.

      My family group consisted of myself and husband and our three young grandaughters. Everything at the Oast House exceeded expectations. it was spotless and exceptionally well equiped with quality equipment. The bed linen was gorgeous and there was plenty of everying for a family - plates for every need, mugs, cutlery etc. There was a large patio table outside and (unusually, in my experience), enough chairs. The owners, Fiona and Robert (and Monty the dog) were truly lovely and made us very welcome even leaving a basket of goodies for us on our arrival.

      The house is set in the most beautiful and lush surroundings in wonderful east Sussex. There was so much of interest in the vicinity and we always had the lovely pool to return to every day. Having said that you are only a few minutes drive from Heathfield where you will find s Sainsbury's supermarket as well as a lovely array of other shops.

      There truly is nothing negative that I can say about staying at this amazing, historic house. The internal space was enormous - perfect for families as there are two big lounges each with Sky TV.
      My granddaughters did not want to leave and neither did I. You only have to read the comments in the Guest Book to realise that we were not the only ones who loved this house and holiday.

      I would not hesitate to recommend this property for a holiday. We loved it so much we will probably go again next year.

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      04.10.2011 09:29
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      Only interested in positive reviews

      We have rented holiday villas for many years, but made the mistake of using Holiday Rentals (Home Away) for the first time in September 2011. We booked a villa that had 8 '5 star' reviews. We were not happy with the villa, as there is some vital information missing from the description. We submitted a factual but negative review of the villa to Holiday Rentals (rating it as '1 star') and HR have said that the review 'doesn't meet their guidelines'. Holiday Rentals also say that 'it is not their policy' to tell us WHY the review doesn't meet their guidelines! The submitted review was checked against HR review guidelines prior to submission and we cannot identify where it fails. Holiday Rentals, in our opinion, is obstructing a balanced, factual review that contains vital information for potential holidaymakers. The owner of the villa continues to take bookings, with no update in the property description. We have done some research on Holiday Rentals and have discovered that many other negative reviews have been rejected in the same way as ours (ie no reason given). We have just resubmitted the review and will be interested in the reason for the 2nd rejection. We will never use Holiday Rentals again.

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        06.07.2011 19:08
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        Find a better place for your holiday and avoid Holiday-Rentals UK.

        I recently submitted a generally critical review of a property in Xiropigado, Greece. My wife and I stayed at Sunrise Apartments from 24 May to 7 June 2011 doing so based largely on the very positive reviews included in Holiday Rentals' advertisement. The holiday was largely a disaster as I have detailed in my review below. Holiday-Rentals' response to my largely critical review was a refusal to accept it and to block my email correspondence to them to this regard as junk mail. My review below covers two major criticisms: no hot water and a great deal of noise from the owner and his family, who lived directly under us.

        MY REVIEW TO HOLIDAY RENTALS UK

        We stayed at Sunrise 3, now referred to as Christina 3, from May 24, 2011, for 14 days. We arrived in Greece at Athens International Airport where we rented a car and made the 2 ½ hour journey to Xiropigado. Our initial impression of the apartment was positive. Along with another holiday apartment it was situated on the first floor. The owner, his wife and teenage daughter resided on the ground floor, just below us. There were frequent visits from the owner's older son, who apparently lived elsewhere, and other Greek acquaintances. With some exceptions the apartment was clean and in good order. The lighting in the apartment was from ceiling lamps, which was a little boring but OK. By way of exception there was a night lamp at one side of the bed - not adequate if both of us if we wanted to read at the same time before going to sleep.

        The pedal-boat that was supposed to be available from the first of May came to our attention on the sixth of June, around noon, the day before we were leaving. The owner's son and an acquaintance were out in the bay with it.

        The owner was very kind and brought us some DVD movies in case we wanted to view them. Occasionally we did so, but the audio on the DVD player was so distorted that we could not understand what was being said. I reported this to the owner, and he immediately replaced it with one from another apartment.

        Although the kitchen sink tap fell off several times while we there causing water to gush up and give us a cooling off, we were able to reattach it.

        As the washing machine did not function at all, I also reported this to the owner. He came up much later on at 9 o'clock in the evening of the same day and tried to fix it but apparently didn't succeed.


        This left us with the alternative of washing our clothing by hand, which in turn presented us with one of two major problems encountered during our two-week stay - little or no warm water. We first became aware of this when we wanted to take a shower the evening of our arrival. I went through the information in the binder that I found on the table. There it was stated that the owner had installed a solar unit to supply energy for heating the water but that on cloudy days this might not be sufficient and in such cases they had a backup oil-fuelled water heater to keep us supplied with warm water. Unfortunately the solar unit did not do its job and we were left with cold or occasionally somewhat cool water to do everyday things, e.g. shaving, dishwashing, washing clothes by hand since the washing machine was broken, showering etc. When I contacted the owner he repeated the information that I had already found in the binder but said he would turn on the oil-fuelled water heater for a short while so that we could have some warm water. He added that he did so by way of exception since fuel for the water heater was very expensive. Although we did have some inclement weather during the first week, the second week was quite sunny. This notwithstanding, there remained no warm water for us during our two-week stay there unless we contacted the owner's family downstairs and requested it. In this regard, contacting family downstairs presented a problem. The owner was at his job and not available most of the time to deal with this problem, and his wife did not speak or understand English - not one word! Getting our message across to the wife involved her calling someone who understood spoken English - usually her daughter who spoke very limited English, and having her tell the mother what our problem was even though our problem was the lack of warm water in most cases. Getting our message across plus the time needed to heat up the water involved considerable time before we actually were provided with a little, in many cases, very little warm water. Dorothy Shuttleworth, the owner's go-between to whom we were referred by Home Away when renting Sunrise 3, arrived at the start of our second week. My wife explained the problem to Mrs. Shuttleworth, and she said that she would have a word with the owner. Unfortunately the problem continued throughout our stay. I even had to heat water up in several saucepans on the morning of our departure in order to shave and do the dishes. On the morning after Mrs. Shuttleworth's arrival there was no water at all for several hours. She very kindly gave us a bottle of water for our drinking needs. After the water came back the quality was very poor. In fact at first it was gritty and then remained milky white for several days, especially the cool water that was supposed to be warm.

        The second major problem was the noise. Although the apartment building was quite close to the main coastal traffic artery, traffic noises were minimal and no problem at all. Instead the noise was of a social nature arising from direct vocal communications between the owner, the owner's family and acquaintances dropping by, as well as from telephone communications coming from inside the house and from the garden. When at home the megaphone voices of the aforementioned disturbed us almost continuously throughout the day and well into the evening. We found this to be very enervating.

        My wife and I found these problems to be very irritating and a great pity since the apartment building was well situated high on a cliff overlooking the bay, and the views from the spacious balcony were breathtaking.

        Robert Roady
        robert.roady@comhem.se

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        27.03.2011 13:06

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        I have just returned from Rome having stayed in a Holiday-Rentals property. I have written four reviews and each time they have been rejected. The first one because I had disclosed the location! Well, what rubbish, that had already done that in the description. I sent a further two, both rejected with no reason. I was truthful but could have been more honest. I did say that there weren't any wine glasses and that the crockery was mis- matched, I can only think that any criticism is unaccepatable. I wrote my last review a few days ago and within minutes I had a reply to say it had been rejected yet again. I am waiting for a response form Holiday-rentals but not holiding out much hope.I would not use the company again. They do not want honest opinions only glowing reviews.

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        04.11.2010 22:39

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        Waste of money to advertise with. Outperformed by a free listing website.

        What a waste of money and half-finished website. We have advertised with both 'Holiday Rentals' and its main competitor for the past 6 months. They are both similarly priced and yet this lot want to charge you extra for more than 4 photos - as if it costs them anything to host them(!)
        Results so far from enquiries Holiday Rentals:6 enquiries, none of which have led to bookings, most of which have just wasted our time saying they want it then changing their minds or illiterate teenagers who either cannot read or understand 'FAMILIES AND COUPLES ONLY'
        In the same period of time, for the same property their competitor has given us 9 enquiries, 8 of which have turned into firm bookings with good guests who have looked after our holiday home.
        In the same time we have had a few enquiries via free listing websites, one of which has turned into a firm booking for next year - even a free website can outperform these jokers

        Their competitor offers hit counts and statistics, Holiday Rentals say they cannot provide this information.

        Holiday Rentals website is simply a clone of their American site and has not been Anglicised at all. The 'Facilities' page is full of amusing options but the 'Local Leisure Activities' tick list is hilarious in that it prompts UK users to select amongst other things 'big game hunting' , small game hunting' and 'Luaus'. I had to phone them up to find out what a Luau was, the American who answered the phone didn't know either but found out and told me that it is a Hawaiian Feast - Not exactly English.

        Anyway I won't be wasting my money with these jokers next year.

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        22.08.2010 16:26
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        Pay a little more and go through a proper holiday agent.

        Holiday Rentals only seem interested in pleasing their paying advertisers.
        We went to Villa Blue Horizon, Antibes - which is advertised via Holiday-Rentals.co.uk - but although it looks great from the outside photos (it does have a fantastic pool) the actual villa was a nightmare.
        The description and photos on the website by the owner led us to believe it was detached, but it is not. Part of it is given over to an inhabited flat - and their front door is approx two metres away from the villa's. Although there is a garage, we had to park our car on the road as the owner told it was 'less disruptive for your neighbours.'
        The villa itself is smaller than expected. This is probably because much of the accommodation advertised is in a basement. This includes the 'sauna' and gym (an old bike and weights in windowless room).
        This basement is accessed via a steep tiled staircase with no handrail and the garage is adjacent to all these rooms, which need to be artificially lit 24/7. It is wet and stinks of damp - but she expects people to sleep there.
        Upstairs are three small bedrooms. One has just bunk beds, which are small and only suitable for children - she told us this room was suitable for adults. This meant two people in our party had to share a room (when they believed they would have their own rooms). The fifth person stayed in a cell-like single room located just off the hallway on the ground floor.
        The 'ensuites' do not have loos. One did but there is a notice not to put any toilet roll down it. No one in our party wanted to put their dirty loo roll into a bag and when used this toilet immediately blocked. This left one tiny toilet off the small landing. Note if you are a large person you might have difficulty physically getting through the door.
        The kitchen sink and many toilets and basins are early 1980s chocolate brown. The grout is mildewy and mouldy. Shower curtains are dirty and shower doors are cracked and difficult to slide. Some kitchen doors have no handles and the fridge door is falling off.
        Some of the old fashioned furniture was too grubby to sit on and guests are expected to make one set of sheets and towels (including a kitchen towel) last for a fortnight. Spare bedding is kept in a padlocked cupboard. Although there is a small old washing machine, there are just nine pegs and no laundry basket, which makes washing anything hard work (we bought our own pegs and carried wet washing to the twine strung between trees in plastic carrier bags.)
        Guests need to do an extensive grocery shop before arriving as the villa is devoid of basics such as salt, pepper, vinegar, sugar, loo rolls, foil, washing powder etc. You must eat off of cracked chipped and stained crockery - there are only four bowls.
        If we had come as two families (the owner boasts the villa comfortably sleeps 11 people) our holiday would have been even more disastrous.
        Although this villa has been on the Holiday-Rentals website for four years, strangely it has never had any reviews at all and this one was rejected because it 'does not meet their guidelines.' I an only assume this is because it is 'too negative.' The website promises to update this woman's ad so it did not mislead customers into thinking the villa is detached, but we have been told it will not put this review on.
        It seems Holiday-Rentals care more about their paying advertisers than giving a good service to people who book a villa promoted by them. You have been warned.

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          20.07.2010 19:10

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          Beware of the property reviews on holiday rentals.co.uk.Have been on several holidays booked through this web-site. I always read the reveiws prior to booking a property, and post a review on my return. Have just returned from a property where the church 50 yards away rang it's bells every 15 mins, 24 hours a day. This had a serious impact upon our holiday, so posted a review mentioning this. I have just been informed that my review has been rejected as the noise from the bells" has no relation to the property" !It appears that they are very selective in the information they are prepared to release. This demonstrates that they are only concerned for the owners interests and not that of the traveller.

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          20.02.2010 12:57

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          Owners, beware! the french upgrades it's a bluff!

          Owners, beware! holiday-rentals.co.uk is now full of houses advertised by agencies, creating unfair competition with private owners, and indeed the from the English site, you will receive few requests. If you look to upgrade in the international sites, you have to know that with the site abritel.fr you run the risk of not seeing yours texts up to date for many weeks! In abritel.fr, in addition to blunders, such as being located in a wrong geographical area (and no one warns you, you must control everything!), it can take weeks, even if you call every day the holiday-rentals.co.uk call-center to urge, without they do the corrections to the texts errors that they themselves have made!Forget to talk to the manager, the only interface is the customer service, that behind the facade of an apparent cordiality, hides inefficiency, indifference to the service, inability to give a minimum service appropriate to what they promise.

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          03.09.2009 01:14

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          Online Reviews should be vetted competently

          Private Property Owners beware of advertising your property on Holiday-rentals.co.uk They advertise your property then allow anyone to post a good or "bad review" on your property , leaving it published online permanently. Companies should not allow public publishing of information especially if the review is not truely justified or proven. Publishing of misleading or damanging content is incorrect. I am in favour of the concept of reviews however it will only cause harm rather tha damage online for the simple reason that it is impossible for the publishers to keep up with properly justifying peoples opinions. Like Email and Spam, The review system is is a good idea, with good intentions...but it is flawlessly open to serious abuse, false information ,misleads people and definatelly not good for any economy- especially online busnesses. I warn any private owner from advertising on holiday rentals because they dont give a damn about your property or whether what is being published on its own site about your property. They re happy to charge a you for advertising with them, but if someone wants to publish that your property is disgusting...(when it s not truely the case), they will permanently publish a customers bad opinions of your property. So before advertising ensure the company you advertise with are properly and seriously managing the review system.

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          30.06.2009 21:54
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          GREAT WEBSITE TO MAKE UP YOUR OWN PACKAGE HOLIDAY

          HOLIDAY RENTALS

          Holiday rentals is a website that advertises properties up for rental either at home or aboard. You can advertise your property with them for a full year at £185 and this includes up to 20 photographs. Along with Holiday Lettings, (holidayletting.co.uk) they are the top two websites.

          I have recently put my bosses property on there, which is in Studland Dorset. I wasn't quite sure how to go about things at first, so I telephoned the sales team, and they were very helpful. They put on the photographs for me as someone ad emailed tem to me and I had no idea how to upload them from an email. The site lets you edit your webpage and gives you useful statistics for example how many hits you have had (people who visit the site).

          You can search for properties all over the world and I have used them to find 'a bargain'. As there is no agency, owners have no extra fee to pay, so you will usually negotiate with you if they want to let out there property. There is an easy to use form to compete, and owners will contact you either on a mobile or landline, whichever number you leave on the form.

          I got a great deal last year from this site at over half the advertised price, so give it a go. Better than a package deal, especially if you are looking for that extra special break, in self catering accommodation. It usually ends up cheaper, if your book your holiday separately. Cheap flights are always to be found if you search for long enough.

          It takes longer to make up your own package but this site makes it easy and interesting, everything you need is listed:

          TV
          DVD
          CD
          POOL
          COTS
          HIGHCHAIR
          SAUNA
          TENNIS
          GOLF
          NEED A CAR
          NUMBER OF BEDROOMS
          MICROWAVE
          DISHWASHER
          PRIVATE CAR PARK

          All extras are listed and they give you the availability calendar to check your dates. The owner will be in touch almost at once and they will email you any details you need. I love this site and would be happy to recommend it to anyone.

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          10.06.2009 17:51

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          holiday - rentals customer service is terrible. We had a villa booked,the owner cancelled 4 days before our departure. She went off with our money and we couldn't even get customer services to call back. Rang 4 times and told no customer services manager available and no idea when one could ring us. Rental guarantee? forget it. no protection at all as these people are not interested. had to book another villa and put the loss of £1700 down to experience. - a bad one at that. buyer beware!!!! forced to give one star rating but not worth that.

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          17.04.2008 13:05
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          Treat with care. Value for money has dropped for owners.

          Holiday Rentals (actually HomeAway) has changed dramatically in the last year or two.
          Firstly, it has bought up several of its bigger competitors. Some of these have been merged into the main sites, giving them 10s of thousands of available rental properties. This has disadvantages for property owners, in that their properties can now be submerged in a mass of competitors, and for potential renters who see only a small selection of available properties as the result of a search and may be missing out on seeing properties which would better meet their needs.
          Secondly, it has introduced a 'review' feature. Initially, this was limited to owners posting their own reviews from guests. Clearly, this was open to abuse as there was no check on whether the owners had made up the reviews. Now reviews can only be submitted through the public website. However, these are forwarded to owners and they are given 48 hours in which to respond to or challenge the review. A poor review by a disgruntled guest is one thing - owners cannot expect to make every single guest happy. The real problem which is emerging is that of bogus reviews: where someone who has never been near the property mentioned submits a review. This has happened to us 3 times in the last few weeks and to some others we know of. The main complaints in these reviews have been of dirtiness (which can be subjective, of course), of being kept waiting for hours until the owners appeared and items not working - these are factual and, for onsite owners, cannot happen without their knowledge. It is then the owner's word against the reviewer's - Holiday Rentals say they go back to the reviewers to demand proof that they stayed at the property - but a rental contract could be falsified. Also, the email informing the owner of the review could get lost or the owner could be away from their computer for a few days. In which case, the so-called 'review' - which is actually libellous - would be published.
          Clearly, renters need to be protected against unscrupulous owners who provide poor quality accommodation. But owners also need protection against unscrupulous bogus reviewers. Other sites only allow people who have actually booked through the site to place reviews. Such safeguards do not exist on Holiday Rentals.

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          17.06.2007 23:38
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          A great website to search and book your holiday apartments and villas

          Holiday-rentals.co.uk. may be the website for you if you like to book your self-catering holiday accommodation independently. It is a part of a company called Homeaway.com based in the States specialising in online vacation rentals. Their global marketplace consists of 130,000 vacation rental homes across 100 countries under various rental sites.

          # Overview #

          The website works two ways, property owners can advertise their properties here and potential holiday renters can view what is available and of interest to them and make bookings. Each property has a reference number which can be saved as a personal shortlist to go back to later.

          The opening page gives the following easy search options:
          Click on the map - for a destination and search from there, click World, Europe or North America. For example if you click Europe, everything in every European country will appear in alphabetical order and then you can click on what you are interested in. There are places there that you have probably never even thought of!

          Search for holiday homes – here all the destinations are listed once again alphabetically from Andorra to Wales. Go from there where everything in that country is shown and the search can be refined by you to destination(in that country), number of bedrooms required, number of people it will sleep, property type (apartment, house or villa) , facilities( air con., pool, internet access, dishwasher, washing machine, garden etc ) , activities ( swimming, golf, ski etc) , location ( beach , city centre, mountains, rural, town, village, resort ) and suitability ( children welcome, wheelchair accessible, suitable for elderly or infirm and pets considered) .

          Late availability searches by various country.

          New rentals – properties that have just been added to the site.

          Spotlight on – it’s Spain this week, but changes.

          Villas with pools.

          Holiday homes near golf.

          Ski Chalets and more.

          So you can see there is a wealth of search options available on this site that I find are easy to read, negotiate and you could spend a pleasant few hours browsing.

          # Properties of interest #

          When you see a property that is of interest, to find out more click on the blue view details tab and several photographs, details of the location(and a map) and how near it is to the airport, motorway and if a car is advised. The owner gives a brief description of the property just to give you a taster. A booking calendar should appear also and this will enable you to see if the dates you are interested in are available(word of caution not all advertisers keep theirs up to date) and below this a rental price tariff should be shown but I have noticed that some owners are not always up to date ! Some owners state that changeover days are flexible or fixed and this is quite important if you have already booked a flight or want to travel mid week. The accommodation and facilities of the property are then listed in a table so you are able to see at a glance if the facilities that you require are there. The list includes property type, accommodation type, floor area, theme, general, kitchen, living room, dining room, bathrooms, bedrooms, entertainment, outside, swimming pools suitability, local activities and notes (certainly worth a read as may include things that incur and extra charge!). Below all this there may be more extra details and then the all important form to contact the owner if you have an interest and want to make a booking or find out more.

          # Making an enquiry / booking #

          Use the form at the bottom of the details page entitled make an enquiry. Just fill in the basic details required such as name, email, telephone, required dates and other queries you may have regarding the property. The advertiser’s name and telephone number is shown here if you need it. When you have sent the enquiry you will receive an email in response from holiday-rentals letting you know that your enquiry has been forwarded to the owner. Just keep an eye on your emails for a reply which is usually fairly speedy and should certainly be within 24 hours. When the owner gets back to you they should confirm your dates, prices, conditions and how to make the formal booking. This now becomes a transaction between the two parties. If what you had requested was not available they should still reply and may even come up with another property or offer you different dates.

          # My experience/advice/tips #

          I find searching this site easy and enjoyable and it is possible as with may websites to spend more time on there than you mean to!! The searching is easy and you can tailor it to suit your own personal requirements. There is also a facility for saving your favourites to a shortlist and it is also worth joining the email newsletter as this often has special offers.

          Two years ago I made a booking for an apartment in Calahonda , Costa del Sol Spain via this website and it was highly successful. The owner agreed the dates and sent me a booking form by email which I filled in and sent to him with a 10% deposit and paid the remainder six weeks prior to travel. At this stage he confirmed details for keys which was straight forward enough, all I had to do was phone the key holder from Malaga airport to let her know we were on our way and she met us at the apartment and showed us where things were etc and just to contact her if there was a problem of which there were none! We had a great holiday there and have booked with the same person again for this summer through the website.

          Be wary of a few things though….many of the owners(of the Spanish properties and this probably applies elsewhere) are either not flexible with their changeover days preferring Saturdays or say they are but when it comes to school holidays they are not. I found this very frustrating when searching this year as we wanted to travel outside of the weekend as the flights are cheaper and Malaga airport and its car hire are a nightmare at weekends. Having said that some of the owners offered other options such as other properties or dates. The other advice is to look for extra charges such as cleaning, laundry or electricity as some add this on at the end and it could considerably increase the price of your rental compared to one that included everything in the original rental price. There is plenty of helpful advice on the help pages. What I am not sure about is what happens if your holiday goes badly wrong-there is probably a disclaimer hidden there somewhere as the site is really just an advertiser.

          If you don’t mind doing the booking of flights and accommodation yourself I think you generally get a better deal on accommodation this way than with a tour operator package for example if you are a party of four they always try to put you in a one bed apartment so two poor people have to sleep on a put me up! If you want more bedrooms you have to pay a silly supplement. Think about it. At least you can get the bedrooms you need with no supplement this way.

          # For owners #

          Just a little info for anyone thinking of registering their property here. The price for one year is £155 and includes four large colour photos, 27 searchable property features, customised map and availability features and free SMS alerts for email enquiries. There is a whole host of other services offered to owners that would just take to long to go into here. If you are interested just click the Advertisers button for more.

          # Finally #

          The website address is http://www.holiday-rentals.co.uk/index.cfm. Take a look and see what you think. I would certainly recommend it.

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            07.07.2000 05:17
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            Book your own holiday accomodation here. If you don`t like the usual package holidays then this is a great place to look for your own Holiday accomodation. There are properties Worldwide to choose from, even speciality holidays are catered for...such as Ski Chalets & Apartments, Golfing properties, such as Villas, on or near a golf course. The site is fast loading & simple to use, you just click on the country, you are interested in. Also you can find Bed & Breakfast places. All the properties have a colour photo, full details, & prices ect. The site is useful too, if you have Holiday accomodation and want to put it on the site to rent. It is all private properties & you book direct with the owner. There is a Properties for Sale section too. A good site, worth a visit if you want to choose your own private place to stay while away.

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