Avoid Interparcel At ALL costs (Interparcel.com)

Member Name: Stressed of Scotland

Product:	Interparcel.com
Date:	15/09/09 (30 review reads)
Rating:

Advantages: Music on hold changes every 15 minutes

Disadvantages: Absolutely everything, communication, attitude, no responsibility, no duty of care

Avoid Interparcel at all costs, they are abysmal. I booked and paid for a next day service and 5 DAYS LATER I finally found out it had been smashed to pieces. It sat in a depot for over 100 hours and nobody lifted a finger to find out why for me. Why, because it was smashed to pieces.

When they finally said they would contact the courier and get back to me it took 29 HOURS to get back to me! All this on a 24 hour 'service'! I paid for extra cover and they flatly refused to pay - wouldn't even refund the money they charged for the delivery!

The irony is, they use couriers like UPS and DHL, if I'd gone direct they would have paid compensation but Interparcel's extra cover is not insurance, it's a document-free ripoff invented and regulated by them. I am yet to find one single person who has received one penny in compensation from Interparcel. It's a 100% profit add on with no higher regulation.

You aren't even allowed to speak with the courier, if it's given to UPS to deliver, UPS will not speak to you, they refer you to Interparcel, who in turn blame EVERYTHING on UPS.

Deal direct, NEVER with Interparcel.

Summary: Deal direct with UPS, DHL etc, if it's valuable enough to send it's worth the extra