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Interparcel: Laughable Incompetent
Author Name: Tai
Advantages: made me realize peace in the face of idiocy
Disadvantages: arrogant and incompetent. Incapable of providing a service
Interparcel:Where do I start?
I was flying to Italy then Ireland.
I ordered a pickup through Interparcel from where I work to send a guitar to Ireland.
I was told to expect a pickup between 10 and 7:30 so I worked late.
At 5:30 I was a little worried as I was flying in the morning. Interparcel kindly offer an online chat where ALL my questions were answered with "would you like to book tomorrow?" All I wanted was an explanation as to what had happened, should I stay waiting etc... the only answer was "would you like to book tomorrow?"
As I wanted an explanation I insisted on an answer... then chat stopped working... I tried several times but I was going in a circle. I reset the IP on my router and Hey Presto I was able to log back into chat. If I was cynical I would swear that they had blocked me from chat instead of answering a basic question!
This time I was told that "I" wasn't at the pickup! So I bit the bullet and re booked. I then rung UPS (the courier company Interparcel were using)
UPS informed me that although they had sent the documentation, they had not been given a pickup point. The kicker was that after booking with Interparcel a second time, UPS still hadn't received the info.UPS were brilliant and sorted everything out.
After I had come back from Ireland I rung Interparcel for an explanation.
I was told that they would investigate... days later I received this from Interparcel:
"With regards to the above, UPS have advised the following:
We apologise for any inconvenience caused in this matter.
The collection booked for 04/07/13 was missed I am sorry on this occasion no collection attempt was made.
It was rescheduled for 05/07/13 and the collection was attempted but was not successful as no one was in.
I hope this helps."
It seems that everyone in my building had gone on holiday aswell! (If I was cynical I would say they messed up a second time)
In short, I found Interparcel to be incompetent and unhelpful(and if I was cynical I would say liars)
Dont use them... use UPS directly instead Interparcel are so bad I had to oblige by filling in the reviews they asked!
Summary: Please dont just read this summary. Do NOT use this company if you like your sanity.