Newest Review: ... second looking) the invoices were in a clearly-marked envelope on the other side of the package. Did I mention she didn't even look over th... more
Author Name: klaatubarada
Disadvantages: They're unprofessional, incompetent, and rude.
I ordered an expensive delivery to the US, paid, printed out all the labels and popped the export invoices on the box. When the courier came, she looked at the box and said "you need to have invoices on the outside." then promptly walked off, even though (if she'd spent 3 second looking) the invoices were in a clearly-marked envelope on the other side of the package. Did I mention she didn't even look over the box when she arrived?
That's 1 day off wasted.
After a call to complain, I was told that the courier would return in (wait for it) 10 days time. 10 days! So I booked another day off, and waited. And waited. And waited. The courier never showed up. I called Interparcel, who refused to apologise or pick up the parcel that day. I was told to take another day off and wait. So they expected me to waste 3 days off after paying through the nose for a delivery? Absolutely ridiculous.
I finally managed to harangue them into picking the parcel up from my work, but even then they said it'd be anytime between 8am-6pm. I told them I'd only be in that day til 3pm, and they still said "up til 6pm". Even though when you book online you can pick times, this is a courtesy they won't extend to you when they fail to pick up your parcel for nearly 2 weeks.
Avoid. Avoid. Avoid. There must be dozens of companies to use that aren't Interparcel, and I'd try them all out to avoid this lot.
Summary: You should never use this company.