Rented "Il Bagnese" in Italy via James Villas a "best of" villa. We walked out within 1 hour of arrival. The place was filthy!!! Mould on toilet seat, shower broken, kitchen non existent,microwave on top of fridge freezer, drawer units falling to pieces, scum line around swimming pool, nothing of quality.
Have used them before and been very happy but when faced with a problem they did not want to know!!!!
This Villa does not reach the standard of the other 'Best of' Villas that we have rented before and when advised of this they just do not seem to care.
With their attitude I will never be using them again.
Copies of their letters and photographs in support of my complaint are available.
They have told me to take them to arbitration!! I have appointed a solicitor. They just do not seem to care. I used to think having taken a number of holidays with them that they were a good company not anymore.

Il Bagnese, Alberoro in Tuscany - sold by James Villas