Newest Review: ... would not be able to give any of them away for even £1.50 each. Rang the company - couldn't care less. Pointed out I have also orde... more
Author Name: Lin
Advantages: The plants received were in good health but a few died after planting.
Disadvantages: Unavailability of the stock
I ordered 3 plants from the company and was told that the two out of three items was no longer available 2 weeks after I received the only available plant. They were not willing to refund me the postage even though the majority of the plants were not available so it worked out very expensive to buy. (I ended up paying £9 for 12 plant plugs!) If I was told that 2 out of 3 plants were not going to be available that I would not have placed the order and wasted money on the postage. What's terrible about the company is that when I complained and tried reasoning with them, they still refused to refund me the postage. I understand that it's a small amount of money, but if it's a small amount of money, the company should be giving it back especially they went me a "sincere" apology letter.
Summary: Unavailability of the stock and still have to pay for the postage