Description:Provider of travel bargains at the last minute.
Newest Review: ... me that I would be reimbursed for the cancellation in 8-16 weeks, but meantime they also charged me a fee for investigating whether they or I had got my name wrong. A pretty easy decision you might have thought. Anyway they made the new booking with my middle name run into my surname this time, giving an odd-looking surname. I also found when I got to the airport that my new booking had been ... more
Customer lastminute.com Reviews (98)
by David Bryson - written on 16/04/13
My own single experience of this outfit has been awful. I had to book a return to Rio at short notice just before Xmas, and this lot made a small mistake (one letter in my middle name) in the booking. I advised them of this and they decided that my booking (£1760) had to be cancelled and rebooked (£1685). They informed me that I would be reimbursed for the cancellation in 8-16 weeks, but meantime they also charged me a fee for investigating whether they or I had got my name wrong. A pretty easy decision you might have thought. Anyway they made the new booking with my middle name run into my surname this time, giving an odd-looking surname. I also found when I got to the . Read the complete review
by A P NORTH - written on 27/12/12
WE BOOKED AND PAID FOR A 3 NIGHT BREAK IN PALACE HOTEL ANTICO DOGE IN VENICE. LAST MINUTE CONFIRMED THE BOOKING 2 DAYS BEFORE WE LEFT HOME, WE ARRIVED TO BE TOLD LASTMINUTE HAD NOT BOOKED OUR ROOM AND THAT THEY WERE FULLY BOOKED. THE HOTEL COULD NOT REFUND THE £700 AND WE WERE FORCED TO SPEND 3 NIGHTS IN THEIR SISTER HOTEL CASANOVA. DONT BE FOOLED BY THEIR PHOTO'S EITHER,WE WERE IN A SMALL SQUALID ROOM AT THE TOP WITH A SOFA BED AND DISGUSTING MOULDY SHOWER ROOM, OPPOSITE A NOISY LIFT. LASTMINUTE WERE VERY RUDE AND DENIED ANY RESPONSABILITY FOR THEIR FAILURE TO BOOK THE ROOM. THEY REFUSED TO REFUND OR TO COMPENSATE US . ALWAYS PAY BY CREDIT CARD AS LUCKILY WE DID, AND KEEP CLEAR OF THIS LYING UNSCRUPULOUS OUTFIT.
by RedFerrari54 - written on 16/11/12
My experience with Lastminute.com is horrendous, I would advice to keep well clear of this outfit. We took them to small claims and unfortunately lost, we are rather annoyed by the old judge who did not seem to be able to retain much information, but anyway even he admitted (I believe) that lastminute.com rating of a hotel as 'objectively' 5 star, was not correct, you would think that this misrepresentation would make the contract voidable, but not according to British Justice. Lasminute.com even send us a cancellation confirmation , later retracted, but that was an 'error' the judge said, which did not count even though unilateral error does not ... Read the complete review
by chris - written on 26/10/12
I booked the second most expensive tickets for Phantom of the Opera as a gift for my wife and as time was running out i decided to use last minute. The booking process seemed easy and the tickets were to be collected at the theatre, On the night the seats were terrible, restricted view in front and above. Other people around me cleary hadn't paid the same amount yet had far better seats. About a week after the event, Lastminute.com e-mailed me regarding satisfaction and i took the tiem and effort to answer their survey, outlining my dissatisfaction but i am yet to even get an acknowledgement.I would not reccommend that anyone buys theatre tickets via Last Minute unless you are not bothered about the view.
by P - written on 19/10/12
This company should be renamed lastoption.com as I would use any other service than theirs! Booked a hotel through them on my iphone and when it came to purchasing the booking it did not complete so I used another service instead. A week later I noticed I was charged 137 pounds for a hotel I did not use. They maintain the booking went through and that I received a confirmation email (which I did not). They are now checking to see if I stayed at the hotel (which I did not). It took much longer than the 2 minutes specified on the customer service helpline to speak to an adviser who then told me that I had to email them regarding my complaint! When I did email through Read the complete review