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Best holiday deals yet worst customer service
Member Name: student009
Advantages: Great price for package holidays
Disadvantages: Worst ever customer service I have ever received
I was looking to book a holiday to New York and I was comparing whether it would be cheaper to book a package holiday (Flights + Hotel) or book seperately. I managed to look at many websites and lastminute.com attracted by eyes to its low prices for package holidays to New York. The hotel was very nice in Manhatten and it was 4*.
However, when I booked it, it soon become apparent that it was becoming a big mistake. Firstly, when I rang the Hotel in New York, they said our names were not on the system. Then I rang the flight operator and they did say we were confirmed.
I had to call to Lastminute.com but I was talking to an office in India, which had no sympathy or no understanding of the situation. They kept telling us we needed to pay an extra fee for the change in the room. Having previously said on their website that they would give us 2 beds, now saying they wouldn't do that.
I kept calling the Hotel in NY who were very nice and polite and they said they would even call us if our names showed up in their system.
In total we called the Lastminute.com office in India over 10 times with no good response to fix their mistakes. They left us so stressed and they told us even when we reach NYC we would not get the hotel. In my opinion the long hour flight to NY was the worst ever thinking about getting there and having no where to sleep.
In the end we just went to the hotel explaining our issue and that we paid for the room, the Hotel manager was so nice she explained that she would offer us 2 beds and we would not pay any fees also she said they finally received the confirmation on the day of arrival.
In my opinion if you do see a great deal to Europe than you could consider it but a great deal to the USA is very stressful since its a long distance from the UK, and "great deals" would usually start from £700 plus in comparison to European great deals which start from £150+
Summary: I wish I never bothered to call those unhelpful lastminute.com call centres in India.