Newest Review: ... me that I would be reimbursed for the cancellation in 8-16 weeks, but meantime they also charged me a fee for investigating whether ... more
Awfull - Rip Off Big Business
Author Name: RedFerrari54
Disadvantages: Misleading, unfriendly, Aggressive
My experience with Lastminute.com is horrendous, I would advice to keep well clear of this outfit.
We took them to small claims and unfortunately lost, we are rather annoyed by the old judge who did not seem to be able to retain much information, but anyway even he admitted (I believe) that lastminute.com rating of a hotel as 'objectively' 5 star, was not correct, you would think that this misrepresentation would make the contract voidable, but not according to British Justice.
Lasminute.com even send us a cancellation confirmation , later retracted, but that was an 'error' the judge said, which did not count even though unilateral error does not affect the validity of contractual actions., go figure.
A Consumer Unfriendly judge in my opinion, I am not an expert, only done business law and jurisprudence in university.....
Why do i get the impression that big business just rule the place and laws don't matter ? seems that lasminute.com is covered in legal teflon, nothing sticks, must be my ignorance , surely...
I and my family will stay well clear of lastminute.com and their parent company travelocity.com.
Another bitter taste from British justice and Big Business. Yep, the legal system being what it is, if you want an easy life avoid sharks. It can be costly and impossible to find redress.
One more tick in my book for Rip-Off Britain
Just my opinion folks.
Summary: Awfull, unfriendly, Misleading, Unfair