Newest Review: ... me that I would be reimbursed for the cancellation in 8-16 weeks, but meantime they also charged me a fee for investigating whether ... more
Don't let the name of the firm mislead you.
Author Name: David Bryson
Advantages: None that occur to me
Disadvantages: See the detailed review
My own single experience of this outfit has been awful. I had to book a return to Rio at short notice just before Xmas, and this lot made a small mistake (one letter in my middle name) in the booking. I advised them of this and they decided that my booking (£1760) had to be cancelled and rebooked (£1685). They informed me that I would be reimbursed for the cancellation in 8-16 weeks, but meantime they also charged me a fee for investigating whether they or I had got my name wrong. A pretty easy decision you might have thought. Anyway they made the new booking with my middle name run into my surname this time, giving an odd-looking surname. I also found when I got to the airport that my new booking had been cancelled, but fortunately the airline's booking staff were able to sort the matter out. I thought it was the airline's fault, but the airline now tell me that it was Lastminute who had not attached my reservation properly to my new booking. I had a similar problem in returning from Rio 3 week later.
In the first place it was lucky that I could afford to lay out 2 payments, and in the second place I was lucky with the airline staff I found. However it was all supposed to be refunded, and when 14 of the 16 weeks had passed I reminded them. They then tried to refund the cheaper flight and not the one they had cancelled. When I pulled them up for this they refunded the total £30 short, and 10 days or more later I an still waiting for the £30.
So it's my Lastbooking using Lastminute. If you're in a hurry do the thing yourself.
Summary: If you're booking at the last minute don't use Lastminute.