“ Category: Health „
Lensmail is a service operated by specsavers opticians whereby the user can have their contact lenses posted to their home or workplace on a monthly or quarterly basis instead of having to collect them from store. I have been using lensmail now for around ten years and during that time my experience has been pretty much hassle free.
I started my contract with lens mail following an initial eye examination to determine whether or not contacts would be suitable for my eyes. When it was decided that they were, I had a contact lens fit, in store in my local specsavers. I then was given a copy of my prescription and given a direct debit mandate to fill it - specsavers took care to the rest from there.
Basically, each month £28.50 is debited from my bank account and in return, I am posted a 'contact box' every three months which contains three pairs of monthly disposable lenses, a barrel style case to keep them in over night and three bottles of contact lens solution. Obviously, the content to the box you receive and the price you will pay will vary depending on what contact option you go for - but lens mail is also available on daily disposable lenses and coloured lenses.
I have never had any problems with the lenses being late and going missing and on the several occasions where I have lost or damaged a pair of lenses, I have been able to call up the store with whom my details are registered, and they have posted me out a pair of lenses (free of charge I might add). However, if you do want to order more than one set of additional lenses, you can do so my accessing the main 'buy online' link from the lensmail website - provided you know your prescription you can enter exactly which type of contacts you require and they will be posted out to you within 3 working days.
Overall, I think this is a great service, I have been with the company for over ten years and other than calling to order an additional pair of lenses, I have had no need to contact them as the service has run very smoothly.
Their details can be found on either www.lensmail.com or by accessing it through the main specsavers website on www.specsavers.co.uk
This really is a 5* service.