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    274 Reviews
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      14.03.2014 17:49
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      my subscription is now cancelled

      We were given a free 12 months Lovefilm instant account when we signed a new contract with Talktalk for our internet and phone service. Of course if we are given something for free we will give it a trial. e did have to give our credit card details in order to benefit, but this is because at teh end of the 12 month trial, Love film would want to start billing us automatically, we were assured that we could cancel at any tiime. Well basically if it hadn't been free, we would have cancelled during the first couple of months. We have an extensive DVD collection, the majority of which was purchased from bargain buckets at around 3 pounds each, and we found that 99 per cent of the films available on love film we had already seen, or already owned. Their catalogue is ancient, many of the films have already been shown on TV. They do however have some reasonalbe box sets of classic TV shows, but it can sometimes be a marathon searching through the site to find these, as the search funtion is useless. Whe our 12 months ran out in december, we were actually prepared to keep the subscription going for the sake of the TV box sets that we like to watch. Five pounds a month seemed reasonable for this, but unfortunately Lovefilm decided to link directly with Amazon, meaning you have to put you amazon password into your Smart TV. As Amazon have a one click buy function, and hold records of credit card details, I dont wish to enter my password for this into the family TV that everyone has access to. Unfortunately there is no way around this so I have cancelled my subscription.

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      12.09.2013 15:42
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      A must for film fans

      LOVEFiLM.com (now an Amazon company) is a film and TV series subscription service. They offer both instant access and postal subscription. ~What Package?~ LOVEFiLM offer a number of packages to suit your needs and budget. Starting at £4.89 per month there is a package to suit everyone.... -£4.89 - 1 disc at a time, 2 rentals a month - no online viewing -£5.99 - 1 disc at a time, 3 rentals a month - no online viewing -£5.99 - LOVEFiLM instant - no postal service -£7.99 - 1 disc at a time, unlimited rentals - LOVEFiLM instant -£9.99 - 2 discs at a time, unlimited rentals - LOVEFiLM instant -£13.27 - 3 discs at a time, unlimited rentals - LOVEFiLM instant ~LOVEFilm Instant~ Gives members a huge range of tv shows and films that can be streamed instantly to many devices including: -Kindle Fire -iPad -PS3 -Xbox 360 -Wii and Wii U -compatible internet-connected TV or Blu-ray player You will need a good speed broadband and for laptop/pc Silverlight will need to be installed. This is a great choice for families as up to 3 different films can be streamed at one time. ~LOVEFiLM by Post~ Gives members access to more than 70,000 titles on DVD and Blu-ray, including the latest new releases. Simply browse the collection or filter by latest releases and then click the 'Rent by Post' button to have the film added to your rental list. A box then appears giving you the chance to change the priority (High, Normal, Low) and the format (DVD or Blu Ray). You can always change your preferences on your rental list to try and prioritise what film comes next but they are chosen at random so you can never really choose when you will receive a film. There is also a feature called 'Multiple Lists' this means you can have 2 or more film lists to suit the tastes of everyone - with the films being sent out at random someone will always be happy! The films arrive in an envelope which then doubles as the return envelope - if you do manage to lose or rip this you can request more to be sent to you. As these discs are being constantly sent out they can get quite grubby - I would recommend always giving the discs a clean before playing. IF you do get a damaged disc you can mark this on the envelope and then follow up online. If a disc does not arrive you can report it missing - I have had to complete a form from the post office about this twice but no real hassle and no cost to me. ~Extras~ As with all good services there is now an ap where you can edit your rental list. This is available from iStore and android. ~My Experience~ I have been a member of LOVEFiLM since 2009 and the package I have no longer exists! I currently pay £16.33 a month and get LOVEFiLM instant and 4 discs at a time with unlimited rentals. I think that this is such a great service. My partner and I both enjoy watching films but cannot justify spending £20 to see one film at the cinema. With LOVEFiLM we can wait a little longer but eventually get all the best films and watch them in the comfort of our home. I have never had any real issues - I think I have received 3 damaged discs, had 2 go missing in the post and had 3 films not be available from them - not bad for 4 years of service.

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        24.01.2013 11:21
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        A cheap, hassle free way to rent or stream films, TV shows and games

        Love films? Hate piracy? Arrrr me hearties, shiver me timbers. Then naturally, as upstanding citizens, we should all go to the cinema to satisfy our movie needs instead of watching illicitly pirated copies of the latest films. Oh yeah, apart from that small fact that it now costs a bomb, probably on average about £10, to have that pleasure of sitting in an uncomfortable seat getting a numb bum watching all the action unfurl on a big screen, not to mention the extortionate prices for refreshments or often being forced to pay extra to watch it all in 3D which just makes you feel slightly ill with a forbidding sense of being fleeced. So what's the solution? How about a company that for a monthly fee will allow you instant online streaming to your computer / TV via a games console or DVDs / games sent straight to your house? ==Lovefilm.com or Netflix?== The two biggest choices at the moment are Lovefilm.com and Netflix. As it stands, for me Lovefilm.com is currently hands down the one to go with namely because they hold the largest selection of online films, DVDs, Blue-ray DVDs and video games in Britain at 70,000 and growing and Netflix pales in comparison. Sure, the company have had their problems in the past being slated by customers for their aggressive and outright lying door-to-door salesmen with misleading claims about the free trial and how to avoid paying when it ends and claims that the company used shipping delays and other tactics to employ a throttling tactic to lessen the number of "unlimited" DVDs a customer could get each month, but I've never noticed these issues so their troubled past seems to be fully behind them especially as they are now a subsidiary of Amazon.com. ==So, what packages does Lovefilm.com have to offer?== You have nothing to lose in the beginning as you have the option to dabble with a 30 day trial (though you do have to hand over payment details so if you want to cancel you will need to make a conscious effort to do it in time to avoid being stung with unwanted payments), and to sign up you simply need to provide your address and payment details and choose from any of the available below packages. Then if you wish to continue after the trial ends you simply carry on selecting your titles and the monthly payments will kick in. 1. Starter Kit - offers 2 discs a month via post for £4.89 or £5.89 including games. 2. Instant Streaming - offers only access to the 5,500 titles available for online streaming and no access to the pay-per view titles for £4.99. 3. By Post - offers a maximum of only 3 titles a month sent by post, 1 disc at a time for £5.99. 4. Have it all - offers unlimited Instant Streaming and DVDs/Blue-rays by post with the rate-card of £7.99 for 1-disc at a time, £9.99 for 2-discs at a time and £13.27 for 3-discs at a time. 5. Have it all plus games - the same as "Have it all" but also allowing access to the video game library with a rate-card of £11.22 for 2 discs at a time and £14.99 for 3-discs at a time. ==My Experience== Since I'm not a big gamer I opted for the "Have it all" package at two discs a time for the miserly sum of £9.99 a month, although to change your package midstream simply go to your Account and click "change package" - easy peasy lemon squeezy. Basically, the way I saw it with my chosen package was by the time I'd watched my second film it was already cheaper than going to the cinema and I wouldn't even need to move from my armchair, especially since I'd trained the cat to collect the post, open the envelope and stick the disc in the DVD player for me. There is also the option to pre-pay for discounts - 3 months gives you a 5% saving, 6 months a 10% saving and 1 year a 15% saving, which I decided to go for after my free trial ended which works out at £101.90 at the moment. One sneaky thing that happened was during my 1 year pre-paid period the cads "on a special offer" told me that for no extra cost I'd be now receiving three discs at a time instead of two. Happy days. When my 1 year was up and I defaulted back to monthly payments as I hadn't pre-paid straight away I suddenly discovered that they'd upgraded my account to the next level up without me realising so I'd been paying £13.27 instead of £9.99. $!#@. I quickly changed back to my original package but discovered it was in the small print so there was nothing I could do about it. Double $!#@. Still, it wasn't enough to put me off, I just realised with this company a little extra vigilance was required. ===Point and Click=== So the process of selecting titles is very simple, simply go to lovefilm.com and sign in to your account and then just browse through their collection. You can use their search engine to find a specific title, actor or director; hunt through their collection divided by genre, cast, directors, format, language, production year, certificate, charts and Lovefilm.com's very own hot picks or select from "Collections" e.g. Warner Films, Easy Watching, Based on a true story etc. As well as films and games you can pick TV shows and box sets, and I am currently watching "The Killing I" and the only downside to box sets is they will only release on disc at a time so you will have to wait several days in between receiving discs which is bad for something as addictive as "The Killing" but is a hell of a lot cheaper than buying it yourself. There is also a nice section on the website with movie reviews, interviews, and feature articles for movie buffs which may help you decide what films to pick. Once you've selected your chosen title, simply click on it to see a fairly comprehensive description of the film/game along with trailers and peer reviews /ratings and then you have the option to click "Rent By Post" which will add it to your Rental List or if the title isn't yet available you can select "Reserve By Post" which will add it to a queue and automatically move it to your rental list when it does become available. ===App-tastic=== What online company wouldn't be complete without a phone app? Well the iPhone App is also very easy to use and is in some ways easier than the website. Here you have a search tab, a Film and TV genre search, a Games search and then you can look at your rental list. Much like the website clicking on the title brings up the description and a trailer if available, plus peer reviews and ratings. With the click of an "Add" button the title can be instantly added to your rental list. But, the dangers of doing this via a phone is with the swipe of a finger you can inadvertently select films without even realising, which is what I suspect happened when I had an inexplicable influx of Julia Stiles films that I certainly hadn't selected but must have come up on a recommendations display. I watched them anyway...kinda wish I hadn't. ===Get your priorities straight=== You also have the option to change the priority of your title if you build yourself up a massive list to ensure the speedy arrival of titles you really want to see rather than receiving yout titles randomly which is as simple as hopping in to your rental list, spotting your title in the list which is by default set to Normal and switching the priority. There should by Low, Normal and High priorities but they company have recently admitted to a small balls-up in the removal of the low priority due to consumer feedback which they should be re-implementing again soon but currently only Normal and High are available. ===Play the waiting game=== Then all you have to do is sit back and wait for your DVDs / games to arrive. The discs arrive through the post in a fairly padded cardboard envelope with each disc inside a protective sleeve, and this envelope also doubles as a return envelope via freepost so it is as simple as resealing the envelope once you've finished with the discs and sending them back (you need only send one back if you want) at your earliest convenience. Also, you don't need to reuse their envelope as their return address is freepost so any envelope will do, or you can request replacement envelopes if something tragic happens to your current one like your dog eating it. A nice element is there is no restriction on how long you keep a disc at home, as long as you are still a customer you can keep it ad infinitum. The disc turnaround in my experience has always been excellent, once I post my disc(s) back, practically without fail, two days later (or as the Royal Mail schedule will allow over weekends) my next batch arrives so I really have no complaints with their service in this respect. ===Quality Street=== Here is where my first complaint arises, often, but to be honest with the number of greasy fingers handling each disc it's not all that surprising, the quality and playability of each disc is not always top notch. You could be fully engrossed in Twilight or a Justin Bieber concert when suddenly the disc freezes, starts to jump or blows up your DVD player. Usually, the discs are just dirty and a quick clean will remedy the situation, but sometimes they are badly scratched, in which case you have to send the disc back ticking a box on the envelope to indicate the poor condition along with going to your account and specifying that the disc was buggered so they know to remove it from their collection, and will send you a replacement ASAP. This has only happened to me once in many years of use so isn't too bad and the replacement was speedy so I wasn't too miffed. Also, if you yourself destroy the disc, say in an unfortunate smelting accident, and need to pay, stupidly sent the wrong disc back, have not received your next batch in a timely fashion, received the wrong disc or a whole other assortment of problems arise you can also inform Lovefilm.com via your account in a radio button list, who will then hopefully endeavour to quickly resolve the issue. ===Islands in the stream=== So, if you chose instant streaming as part of your package you can avoid all this damaged disc and waiting malarkey and get straight to watching your films whenever the whim takes you. Obviously, the downside is that there are only about 5,500 currently available selections compared to the full availability via post, but if you don't have anything specific in mind this is ideal for watching a spontaneous film. You can easily watch via your computer online (as long as you have a sensible internet connection) by selecting your title and pressing play on the viewing box which will set the film running almost instantly. Your only options are to adjust the volume, make the film pop out or watch full screen and also there is a time bar which allows you to skip forward through the film if you want, which is often met with a few seconds of buffering, but nothing too disruptive. The streaming is very smooth, but often the quality of picture can drop a little and become quite pixelated so you certainly won't be getting the same quality as say a Blue-ray DVD in high definition. Alternatively, you can stream any of these 5,500 films through your games console and other devices (including the Kindle Fire HD, iPad, Xbox 360, Playstation 3, Nintendo Wii, and any TV, Blue-ray player, Home cinema systems or Set top box with internet capability) to watch your films in a more convenient environment than a rubbish laptop, for example. I've tried this on my Wii (I assume all other devices are just aqs simple) which was incredibly easy to set up, you simply go to the Wii shop, download the Lovefilm software for 0 points, then open up Lovefilm on your Wii, sign in, and then you can select films in much the same way as the website or phone App. Again there is very little delay, with only a hint of buffering when skipping and the picture quality is very watchable, if again not quite the quality you'd expect from a DVD or Blue-ray disc. ==Final Thoughts== I'm very happy with Lovefilm.com, despite their slightly dodgy ways when it comes to trying to entice you to upgrade your package, and I find their service to be efficient, even if the quality of the DVDs is occasionally questionable, and the service to be very economical (as long as you yourself make it worth your while by actually renting a good number of films / games each month) when compared to how much you would spend visiting the cinema or purchasing the DVDs / games yourself. Searching for films and games is easy via both the website or phone app, and only occasionally will a film you're after be unavailable which is a testament to how big their collection is. So, if you're a regular film watcher and tired of all the money you have to spend on the cinema then Lovefilm.com is a great alternative that makes for a cheap and convenient way to watch your movies by barely having to lift a finger with more diversity than movie channels. At the very least, why not give the free trial a go - you've got nothing to lose.

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          17.10.2012 12:26
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          Rent dvd's from Lovefilm.

          How did I hear about Lovefilm? = = = = = = = = = = = = = = = My colleague at work has been a member of Lovefilm for a god few years and he is always talking about it at work, but I was never tempted to join as I tend to borrow DVD's off my sister and her boyfriend all the time seeing as they have an ever growing collection. I am a member of a site called Superpoints where you earn points for signing up to offers, completing surveys and watching short video clips. When I was browsing the offers I saw that if I signed up to Lovefilm I could earn myself an extra 700 points and I would get 2 months for the price of one. I thought this sounded good and if I didn't get on or like Lovefilm I could easily cancel my membership. I followed the link on the superpoints website and filled in my details to I come become a member of the site. What is Lovefilm? = = = = = = = = = Lovefilm is part of the Amazon company and is a website where you pay a monthly price to can rent DVD's to watch every month. The DVD's are sent to you via first class post to your home and you don't have to pay postage back. As soon as you have watched the DVD's simply pop them in the pre-paid envelope and put them in a letterbox to send back. You can also rent games and watch films instantly form your computer, Xbox or other device. There are thousands of DVD's to choose from including old and new DVD's. You can also rent TV series too. There are a number of different packages to chose from (all vary in price) and you can chose the one best suited to you. Joining Lovefilm = = = = = = = = To join Lovefilm you can go directly to their website (www.lovefilm.com) and have a free 30 day trial. This includes no long term contracts and you can cancel your membership at any time. There are a number of different packages on the website in which you can choose from to ensure you chose the right package that's most suitable for you. There are a choice of different packages which includes light membership for those who like to watch a DVD every now and again. You can also chose unlimited where there is a choice of 3 different packages; I went for the package priced at £9.99 which included 2 discs rental at any one time and online viewing whenever I want. This package does not include games. Other packages include having more discs at home or games which can be included within your package. All the packages vary in price, the most expensive being £14.99 per month which includes 3 discs at any one time and unlimited rentals and online viewing. This package includes games for the Xbox 360, PS23, Wii, DS, XBox and PS2. I wasn't interested in having any games in my package which is why I went for the £9.99 package. You can easily change this package later on if you decide you would like more discs at home. It took me approximately 3-5 minutes to sign up to Lovefilm and enter all my details. Choosing Discs = = = = = = = = On the website you can choose from DVD or Blu-Ray discs. You can search for a specific DVD or actor by typing this into the search bar or you can search DVD by genre, new releases or just added. I could spend hours looking on here for DVD's to add to my list. When creating a list for the first time, you will need to create a name for it, you can then start adding disc's to your list that you wish to see. Simply find the DVD you want to watch and then click rent and this DVD will be added to your list. It's best to choose at least 10 titles to add to your list so you get a good chance of getting discs sent to you every week. I currently have 31 titles in my list and will be adding some more shortly. You can create more than one rental list and I have actually created a separate list for my dad, this means I will get sent discs both from mine and my dad's rental list, how-ever this will be no more than 2 discs at a time so this may mean one week I receive one DVD from my list and one from my dad's list. Rental List = = = = = = By clicking on 'Rental List' you can see the DVD's you have in your list that you wish to watch. Next to some of the DVD titles it may say long wait or short wait, depending on how popular the DVD's are. You can also chose to prioritise the DVD's in the list and put them as high, medium or low priority. All of mine are on medium priority as I don't urgently want to see any specific DVD's that are on my list. You can also reserve discs for when they become released. I currently have 6 reserved discs on my list which have the dates they are released next to them. Some of these don't come out until the beginning of next year so obviously for these discs it will be quite along wait. You can add as many DVD's to your rental list as you wish. Next to the titles it may also state if you can watch it instantly or not via computer, Xbox or other method. Receiving the Discs = = = = = = = = = = All discs are sent out first class delivery. I received my first discs within about 1 week of joining Lovefilm. The discs came together and on each disc it stated what the film was about. The discs come in plastic wallets which don't have any protection so it's very lucky that the discs don't break in the post. With the discs you will receive 2 envelopes in which you can post the DVD's back on their own or together. I normally post 2 DVD's back together so I can get another 2 quickly. To post the discs back simply pop them in the pre-paid envelope and put them in the post. These are sent back first class so depending on what time of day you post them Lovefilm should receive them back the following day. I normally post my disc's back on a Monday and by Wednesday I will have received 2 new discs to watch. Sometimes the discs you receive may be damaged or faulty and if this is the case simply tick the faulty box on the front of the envelope and send it back to Lovefilm. You can also go to the title in your rental list and report the problem you had with this disc and they will send the new disc out to you again so you can still watch the DVD. Overall Opinion = = = = = = = = Since I have been with Lovefilm (3 months), I have never had any problems with the website itself or with any of the discs I have received. Lovefilm are always quick in sending out new discs and the discs always play fine on my DVD player. My colleague at work has received a few faulty discs but this is likely due to the amount of discs they send out to customers. I used to buy DVD's and then re-sell them after watching them but now I have Lovefilm I don't need to do that. I can watch films I haven't watched for a long time or films I have never even heard of before. You can also write a short review of the film you have watched and can rate it so other members can read it and then decide if they want to rent the film. I think Lovefilm is a fantastic way to watch DVD's for a one off price every month and I think it's also very good value. I have recommend Lovefilm to my sister and she is on a 30 day trial and she also thinks its a brilliant idea as her and her fiancé can watch TV series that they have missed. I highly recommend Lovefilm to others. (If you would like to become a member of superpoints message me and I can send you a referral link) (review may also appear on ciao)

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            27.09.2012 13:53
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            Useful if you aren't looking for specific films to watch

            The advantages of LoveFilm instant is that it works out much cheaper than getting DVDs (even bargain basement used ones) and you get something between 7000 and 8000 titles (films, television programmes and the occasional shorter length film or cartoon) the number varies over time as films/shows are added and removed over time. The instant service is not suitable if you are going to be looking for specific titles, for that, go with the package where you get physical media sent to you (I am not reviewing that service because I do not have it) You can use the service on computers, smart TVs and tablets, although I do not use the latter. I actually like the selection offered, and have come across a number of films and TV shows I have enjoyed that I wouldn't have seen without them appearing on the LoveFilm catalogue. How you find what you want to watch is very different if you are using a television or a computer. The computer version involves a web page menu and search system that will be easy for any web user. If you are using the television, it is mostly a menu system with categories created by Lovefilm that change every few months. It is very easy to use, but does not cover the full catalogue available to you. My single greatest problem with LoveFilm is the search function when you are using a television, its just dire. For example, in order to get Torchwood episodes, I end up searching for the actress 'Eve Myles' because the title search Torchwood produces no results despite the episodes being available. That is just plain amateurish. I end up using the website to find out what I want to watch, and then try to figure out what magic word (or name) will actually get it to appear on my Television. It actually doesn't take that long, but it should be unnecessary. I've had Lovefilm instant for about 6 months now, and I am going to keep it, mainly because my particular model of Samsung Smart TV doesn't support Netflix. I use Lovefilm in addition to Freeview, but I suspect if I had cable/sky it wouldn't be worth it.

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            26.09.2012 21:58
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            I LOVE Film but not LoveFilm

            So recently I was visited by a Lovefilm sales person and got roped into signing up to their LoveFilm instant package (4.99 a month) which included just the online streaming and having had the presumption that LoveFilm offered a wide range of new releases and big films, I willingly signed up, rather excited that for the next three months I can watch all these movies for just £4.99 (90 day trial period). Excitedly, I rushed to my computer to check out what films I could actually watch... My face of excitement turned to a face of doubt, then to confusion, anger, frustration and... regret. From the thousands of movies available on the lovefilm catalogue, some are rent only, some are instant stream and some are both. Out of the 3000 or so movie titles available to stream with my package, I managed find about 30 that I would actually want to watch, and of the TV series, about 3. The 'NEW' releases are rather old, and those that are worth seeing I would've already done and mostly even owned (given I am quite a movie junkie). I'm pretty disgusted at the variety that can be streamed and had I known this before hand, I would definitely not have signed up the the service. Despite this appalling catalogue, once and if you find a film you want to watch, the streaming is instant, efficient, and of high quality. 3 streams from the same account can be undertaken simultaneously, and movies can be watched on compatible devices and TVs. And since I've joined, I'm going to squeeze out every ounce of this online service before my trial period is over by watching those TV series (desperate housewives season 1-7 is available, LOST and also 24). There are also many other packages available but they are out of my budget. I mean 1 DVD each time doesn't quite fulfill my needs given I'd have to wait a few days for the next one to arrive at the earliest, and the package for 2-3 DVDS each time seems too pricey for me (I'm still a student!!) so I will unfortunately have to cancel when my trial runs out. The cancellation option is available online so hopefully when I have to do this it shall be simple and straightforward unlike the first time I had a trial with lovefilm (back at the family residence) and the person on the other end was a pain! Overall, LoveFilm is a premium service, great in concept, but is dragged down by the poor selection of online streaming content and the speed at which they update their catalogue. If you have the dough to join the 2-3 DVD/month package, this service would be great, but until then...

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              01.09.2012 18:40
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              A well thought out service - except for the ability to cancel

              In about January, I signed myself up for a free trial for Lovefilm. Part of my reason for signing up was because my sister recommended it to me, and the other part was the free £15 Amazon voucher waiting for me at the end of my 30-day trial (we were saving up for yet another Kindle!). So on the link on Amazon I clicked, and away I went. For those of you who may not know, Lovefilm is an online DVD and game rental service owned by Amazon. The basic idea is you pick a selection of films or even TV series' you'd quite like to watch, and these are posted out to you (you can chose how many that arrive; for example, I got two discs each time). You watch, return in the envelope provided and await the next rattle of the letterbox. You can prioritise the discs you wish to watch by logging onto your account, but they generally arrive randomly and depend on availability (if all their copies are already out, then you'll just have to wait). When you sign up for Lovefilm, you select the package that most appeals to you. The package I chose cost around £10 a month and allowed DVDs or games of my choice to be sent to me, as well as 4 hours of streaming online. This meant that if Lovefilm had a film online, I could watch it through the computer rather than having to wait for it. The only problem is that the variety of films and TV programmes available through streaming is much more limited than the actual disc copies, so I usually just ended up waiting for Mr Postman to arrive. Oh, and importantly, the postage is free both ways, and there are no late fees (which I know is true as I had a disc for about a month and didn't get any extra charges). My package was one of the higher-priced packages as I wanted to try out games as wells as DVDs. If you just want DVDs, and don't mind one at a time, the cost is £5.99 a month - which is a bit of a bargain as long as you remember to watch and send back the DVDs! This allows 3 DVDs in a month, sent one at a time. I found that during my trial that I was pretty bad at getting around to sending back the discs, but when I did the next delivery arrived quite quickly (but I suppose this depends on the speed of the postman as well!). Like I said, there are packages that includes games, online streaming or just DVDs, all for a range of prices; you just have to pick the one suitable for your needs - and your wallet. So we've had the positives: a decent-length free trial, reasonable prices, free postage and a large selection available of recent and old films, TV series' etc. Now for the one bad point that I came across: cancellation. I'd kept my account going past my trial, but found I stopped using it. I rang the number provided and explained to the operator that I wanted to cancel and why. It seems that the operator followed a set script, with many repeats of "I understand. Let me help you with that". Now after explaining again why I wanted to leave, I was offered a reduced package. It was then offered again because I had an outstanding disc and it was coming up to payment time again. This conversation went round in circles with the same offer, the same "understanding", and myself, sat hitting my head against the desk, trying desperately to leave Lovefilm. Eventually (after about 10 minutes), I got my cancellation - and no next month charge, even though I know my disc arrived after the date. I am so glad I didn't buckle and just go for the reduced package! I also emailed the company to inform them of the frustrating unhelpfulness of their phoneline - and they too fixated on understanding and pointing out I had a disc still. This glitch in cancelling was such a shame. I understand they didn't want to lose custom, but I hadn't bothered with the DVDs that had been sent to me and needed to save the money for my upcoming move. I had intended to perhaps return, but the fact that Lovefilm managed to make it so difficult to cancel has really put me off. Overall, it is a fantastic service, and when I actually had time to use it I found it wonderful to try games and films without having to buy them. So if you don't foresee yourself cancelling for a while, or have a little more patience than me, I'd recommend it!

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                11.07.2012 14:33
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                Great

                I have been a member of LoveFilm for quite a few years now. In fact, it was known as ScreenSelect when I first started renting DVD's from them. LoveFilm is possibly the leading company for online DVD rentals in the United Kingdom and has a staggering online collection to choose from. First time users usually get a free trial to try out before having to pay to use the service. The website is incredibly easy to use and offers DVD's, Blu-Ray DVD's, online streaming and games to rent. Payment wise, LoveFilm have quite a few different payment schemes to suit your needs, if you are just a casual DVD user then you could select the One DVD Rental per month option, once you have watched it then just send it back in the pre-paid envelope and they send another one that you've added to your rental list. The package that I am currently on is the £9.99 2 DVD Unlimited package. This allows me to have any two DVD's at a single time and there is now monthly limiit on how many DVD's I can have per month. Your rental list is easy to use and members can priorites DVD's in order in which they would prefer to recieve them (although LoveFilm can not always guarentee that you'll recieve your highest priority first, but they do try). It does seem that many new releases take a while to recieve due to the popularity but you do get them eventually. There are literally thousands of DVD's and Games to rent on LoveFilm. The website is very easy to use and DVD's are divised into sections regarding the genre of film. There are RomComs, Horrors, Bollywood, Animated, Teen and many more genres to search through. Also, LoveFilm have a fantastic collection of TV Shows that are available on DVD. I must have watched almost every episode of CSI, CSI Miami and CSI New York. Also, without LoveFilm I would never have discovered such amazing US Dramas such as 24, Fringe and (the sadly underrated) FlashForward. They also have lots of movie reviews on the website to help you discover new films and tv shows. They regularly update the Film and TV Charts so you know what is popular and they allow you add DVD's to your rental list which have yet to be released. There is also the option to purchase DVD's for permanent use. I don't rent any games from LoveFilm so can't comment on that, neither have I used the online streaming yet. Overall, LoveFilm is a fantastic entertainment company and I can't really fault them. In the 5(ish) years that I have used them I think only 2 DVD's have been lost in the post, but they do send out replacements.

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                06.07.2012 20:22
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                The post service is great,and I highly recommend it. Great library, but Instant needs work.

                Having been a customer with LoveFilm numerous times over the past three or four years, I've found their service to be excellent. The prices range, particularly if you are a new customer signing up to a trial (some are 14 days, some 30 says, some 90 days, so if you're looking to become a member, look out for the 90 day trials) on a selection of packages. The first, and cheapest, is what they call a "starter kit". Priced at £4.89, this allows customers 2 movie discs a month (one at a time), or for an extra £1, you can add games to that selection also. The second highest priced is the worst, in my opinion. LoveFilm Instant has been promoted and promised to be a great way to watch films via your laptop, PC, mobile devices, PS3 and Xbox, and at £4.99 a month could have been groundbreaking. There seems to be more of a selection directly from the website than from a streaming app located on the Xbox 360 marketplace. Why this is, I don't know. The selection in general seems rather limited. (I was astounded to find 'Clerks X' on there, but no 'Jay and Silent Bob'.) An example of one film missing from the Xbox 360 as opposed to the website is 'Michael Jackson: Life of an Icon.' The service itself operated fine, however it did seem to play HD material in SD quality. Whether this was down to a limited broadband speed on my end, I don't know. (HD streams will require a decent broadband connection, whereas SD is a lot less demanding.) The TV section was again limited, but there was some good stuff in there, including the likes of the complete 'Only Fools and Horses' collection, as well as all the 'Red Dwarf' episodes also. By Post, without streaming, you pay £5.99, and this limits you to 3 discs a month (one at a time). This is a decent deal, but would probably work better if it was 4 discs a month, given most months have 4 weeks in them, and this would allow those that watch a film routinely every week an option to continue to do so. The most popular package is split into three - for unlimited streaming and unlimited DVD's and Blu-Ray's in a month, but for only one out at a time, you would pay £7.99. The same package with two discs is £9.99, and the same with three at a time is £13.27 (weird price). LoveFilm also do games, which is excellent, however the prices do increase significantly. For unlimited streaming, unlimited DVD's and Blu-Ray's a month and unlimited games (two discs at a time), you would pay £11.22, and for the same, but three at a time, it would be £14.99 a month. The game deals do not require that you have a movie while you have the game(s) so you can just as easily pay the money and rent games constantly. The process for returning a disc is simple. Given to sign up, you have to enter your address, they send you the disc for free. The envelope is reusable, and already has the return address on it, so it is as simple as putting the disc back in the sleeve and posting it when you've finished with it. Each envelope is paid for by LoveFilm and can handle three discs at a time, however, if you find that one is damaged, you must return that by itself. If you wish to cancel your subscription, there are a number of things you can do. The first is obviously to contact LoveFilm and tell them outright that you wish to cancel. They may ask you on the phone if they can send you marketing stuff for LoveFilm and why you wish to leave. The free trials are usually the reason why. Also, you can just cancel your Direct Debit details with your bank. This, again, is a requirement when you sign up to LoveFilm so that they can take the money once the trial is up. Cancelling this means LoveFilm cannot take money from your account, and they will subsequently suspend your account. Either of these options are fine, however you MUST not have any discs at home at the time you do it, as the account will only be suspended when ALL discs have been returned. You should also do this before the Direct Debit process begins. This can vary from bank to bank, but normally, if you cancel two weeks (14 days) before the end of the trial/start of your billing date, you will be fine. In overall terms of value for money, that would depend on how much you intend on using the service. For a family that may have a movie night a week at home, the £5.99 option with 3 films might just service your need, however, it would leave that final week without anything to do. Personally, I have used the '2 a month' service, and found that to be well under what I wanted. I have had my best experience with the unlimited everything and 2/3 at home. Games can be completely in only a few days now, and films are watched once, so this cycle could result in you seeing a lot of films and playing a lot of games. The service does give users chance to rent new games and movies, however, as with everything, there are limited copies and there may be users that got in there before you, so there could be a short wait. If there is, this will be detailed in your list on the website. You should compile a good list of titles just in case this happens. The website is very easy to navigate, and searching comes up with a cover shot of the film/game, with the ability to watch online (if available), rent it or buy it. You can also review the title whenever.

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                24.03.2012 23:59
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                Give it a go

                I signed up for a free months trial with lovefilm and I have to say that it is not the best thing since sliced bread. The website offers a free months trial to anyone, all you have to do is enter your details and your credit card number and remember to quit the scheme before the months trial is up. If you want it to carry on it will charge you on a month by month basis. There are various memberships, the most basic at £5.99 gets you 4 hours online viewing and 1 dvd disk in the post. When the disc arrives just pop it in the player, watch it and then put it back in the stamped addressed envelope and post it back to them. They recommend that you get it sent recorded which doesnt cost anything extra at the post office so that if it gets lost you can prove that you sent it. The other memberships include more dvds in the post and more online viewing. If you are interested in xbox or ps3 games then you can also rent these. The dvds are usually in good condition but if you have problems in playing the dvd then just send it back and they will send you a replacement. I think this site is great for people who have time to watch a lot of tv. As well as films there are whole tv series, older series and films and world cinema. I thought that the films werent very up to date as I couldnt get films that had just come out on dvd. Overall the service was good and the dvd arrived promptly, however it could be improved by investing in some newer titles.

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                16.02.2012 00:56
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                All round brill idea!

                I love films, so I don't know why it has taken me so long to getting around to joining this service, but basically my friend mentioned she had done & that if I did it via Tesco then you can get clubcard points too, so I thought it was about time I did just that and joined up. There are many options available depending on how many films you wish to watch per month, how many films you want at once and whether you want to include games in your package. The package I chose provides 4 films a month, 2 at home at any one time, and this costs me £7.49 a month - much cheaper than renting 4 films from the local rental shop. There are packages which cost more but allow an unlimited number of films per month and as I've mentioned you can opt to rent games too - although having considered this I decided it was a bit expensive. I also got a free 14 day trial period, there are often offers available so look out for them. The way it works is pretty simple.....Once you have chosen your desired package you need to select a load of films you wish to rent (a maximum of 60 can be on your list at any one time and they recommend you have at least 15-20 on there). You can just type in the title you want or you can search by genre or your favourite actor etc. It will also recommend films for you based on the type of films you have chosen or rated highly. For each film you choose you can opt to have it on high, medium or low priority, depending how urgently you want to see it, they will then aim to send your highest priority ones first (although this obviously depends on general demand for those particular films). Love Film will then post your DVDs out to you in a small envelope that you can then re-use to send them back, all postage paid. You can easily track on your account online which films are on their way out to you and how many more films you can get that month. You can also easily remove any films from your list and add others on whenever you like. In addition you can read reviews and ratings of other films from other users (although as with any film reviews I always take these with a pinch of salt, someone else might love a film you'd hate or vice versa and some of the reviews aren't particularly helpful!). The best thing about this service is the fact that there is no time limit on when you must send your DVDs back, unlike with a rental shop there are no late fees, you just will not get your next film through until you have posted the last one back (depending on how many films you have chosen to have at once etc). I only joined this a few weeks ago and I'm really happy with it so far. So I now not only love films but I also love Love Film!

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                28.01.2012 12:01
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                Every film fan must try this

                As a film addict I found that it would be much cheaper to pay for a lovefilm subscription rather than to buy all the DVD's of films that I wanted. So when I found out I could get a month free and get more free films by recommending my fellow films addicts I joined instantly. ---THE PACKAGES AVAILABLE--- There are many options to choose from depending on how many films you want, or games, or just how much you have to spend. Ranging from around £5 per month to around £18 per month there is certainly a package that will suit you, whatever you want. Personally I opted for the package that gives you three discs at a time and unlimited rentals per month. For around £18 I would watch the films and send them back as soon as possible to get as many films as I could for the money that I was paying. This worked well apart from the odd disc being lost in the post. ---PROBLEMS AFTER A WHILE--- Love film suggests that you keep around forty titles of films that you want to rent on your rental list at any one time. When you first start out this is very easy to do as there are thousands of films on the site and around seventy or so that I wanted to see. Getting three discs at a time so maybe about twenty a month on average if I watched them quickly I soon got to the point where I didn't have a lot of films left on my rental list and this started to become a problem. I ended up renting films that I didn't really want to desperately watch before I finally cancelled my rentals from lovefilm. ---AFTER I LEFT--- I rang up lovefilm to cancel after all the DVD's were returned and my rental list was empty. It took about ten minutes to cancel my contract as lovefilm kept trying to get me to change packages but I did manage to cancel in the end. Now though, after I have left I keep getting bombarded with emails and post trying to get me to re-join with offers. After about a year now they still keep sending me things despite having not taken up one offer and myself trying to get taken off their mailing list. Quite annoying if I am honest. ---Overall--- Lovefilm is a great idea that offers lots of flexibility for their customers. Personally I think that if you love films you should give this a try and with a moth free trial there is nothing to lose. I don't know how this holds up against the new Netflix site but it is a very good service that even gives you another film for free if your disc is damaged so you don't lose out. A decent four stars!

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                  28.01.2012 10:37
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                  Suits all budgets and couldn't recommend highly enough

                  Love Film is one of those brands that I have heard of for years but never paid any attention to. I wasn't opposed to them and knew roughly what they did but never felt compelled to pay attention to the thousands of emails and items of junk mail I recieved about their services. I'm a bit of a film fan to say the least. I love watching films and I also love American sitcom's too. I'm always maxing out my Sky Plus planner recording things to watch when I get time. I've also been a Blockbuster member too for years and would say I rented on average a between three and six films a month from there. This used to be more until I started buying my film experiences from Sky on their box office feature-it just saved me two trips to Blockbuster for each rental. Now though I've saved myself all the trips to the Dvd Shop by finally taking LoveFilm up on their offer of membership. I can't say why I suddenly decided to pay attention but it was most probably the introductory offer that caught my eye. Like I said I have recieved thousands of emails and things through the post from LoveFilm in my time. But this email stood out because it offered me a free £25 Amazon voucher and also a free month's worth of membership if I took up the offer. This seemed too good to be true as at the time we were approaching Christmas and I fully intended to take advantage of the free voucher and first month then cancel the subscription-which they stated was fine to do right from the beginning. So I responded to the email and was informed my voucher could take up to a month to come through, a bit disappointing but for 'free money' I couldn't grumble too much! It only took a couple of minutes to register my details-address and card details etc and I was a fully fledged member of LoveFilm. It was painless! Love Film is an Amazon company so you would expect them to have a huge range but their range is un-parralelled in my opinion. I've found titles I've never even heard of in their catalogue which has been great for me to find new and interesting things to watch! LoveFilm says they have Britains biggest selection of films and television shows-and they aren't wrong! There are several packages that you can pick from when you join LoveFilm and I think it covers everyone with the options. People with smaller budgets can still use the facilities and people who are true movie buff's can select higher packages to suit their needs. The current packages don't just cover bog standard dvd rentals, oh no there are more options than I accounted for. Firstly the options differ with how many dvd's you can have at one time. This means that your option will cover having between one and three different rentals at any one time. You also get an online streaming allowance with all of the packages. What this means is that you can watch films from their selection online rather than having that title sent to you in dvd format. The lower packages cover two or three hours streaming which means you will probably only get one film this way (or several episodes of a show if you prefer) but the higher level packages have unlimted streaming so you can watch online to your hearts content. A benefit of doing it this way would be to either watch on your laptop or connect your laptop to your tv and the title of choice would show here. However I've not done this yet as I'm not quite that technical...yet! The packages start at £5.99 a month so I think that's great value considering one title at Blockbusters will cost you £3.99! For your £5.99 a month you get three discs a month and can have one at a time, you also get two hours streaming free in this price. The packages go up to £14.99 a month and for this you get unlimited games and dvd's and can have three out at a time. So even the top level package isn't excessive in price. The way the system works is easy really. When you log on you have a 'list'. This list features approximately ten titles that you want to watch, they can be films or boxsets and you choose how eager you are to watch them. You get a 'high', 'medium' and 'low' choice setting to select for each title. What then happens is that when you are due a disc you will be sent the most available based on your list. I understand that with a lot of people wanting certain discs (the most recently released) you can't always get your most wanted titles but only a few times have I recieved one of my 'medium' rated titles instead of a 'top' rated title. So all in all it generally works well and fairly as a system. The discs are sent to you in paper envelopes which hold the plastic cover and dvd itself. It's the exact same way to return the discs. When you open the envelope you remove the top layer and once your finished with the disc you remove the sticky covering and it's ready to go-address is pre printed and freepost too so you literally don't have to do anything except put it in the post box! I've found the speed of the delivery is fast, very fast! It's first class so it usually only takes a couple of days depending on the postage system and this works both ways so once returned you will see it show on your 'returned' list and the next one is dispatched at the same time! Simples! One of the other great things about LoveFilm is the fact there are no late fee's. This always used to really irratate me with Blockbuster. With the stresses of everyday life I found it hard to fit in dropping back a dvd and would often have to pay an extra day's late fee or more for this. It then takes the price of watching a film way up past extortionate and by the time you've rented a film and paid a late fee your closing in on the cost of buying the dvd in the first place! Therefore it's great that you don't get charged at all with LoveFilm. If you don't return a dvd for your whole month's allowance then nothing happens! It's great! Although you will loose the rest of your allowance as it's not carried over from month to month. Overall I give LoveFilm five stars, it's a great service and the help system is excellent too-I've found their response to emails is speedy and helpful and their choice is brilliant. The packages suit all from normal film lovers like me to movie buffs alike. I really do recommend LoveFilm. With everyone feeling the pinch it's a cheap way to make an evening for yourself and your family. Head on over to www.lovefilm.com for a free thirty day trial now and trust me when I say, you cann cancel at any time, I checked. If like me however you will find you don't want to and want to make the most of the membership and I can safely say I won't be cancelling in the forseeable future! I'm one very happy LoveFilm customer! ...as for the free voucher I got? I recieved it within a week! Check your emails for special offers like this one and if you order from Amazin they usually reward their customers with something similar!

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                    10.12.2011 09:25
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                    Good way to watch films

                    The Love Film club is a useful service where for £9.99 a month I get to see many films I would never otherwise see. I can have two films at a time which works out at about sixteen films a month at most and depending on the postal service. You also get to watch films on line which I have done only a few times when they are offered for free Korean films come with this offer. It is because I have to watch them on my computer screen and not on the TV that I do not bother to much with this inclusive service. I can not get cinema sound and have to sit at the table. In fact a Diana Krall in concert film I had tried to watch for free but could hardly hear I gave up on after a few minutes. The idea of paying £3.49 to watch a film on line when I want is then of no interest to me. You get to watch a lot of films you would never otherwise watch. Good films you have never heard of are easy to find and there is a never ending supply of them on the Love Film site you just choose what you want to watch and eventually they arrive if it is one no one else wants to watch it will arrive that week. I have found some titles are not available to rent and have had to buy them on ebay.

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                    16.11.2011 12:42
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                    Good but not as good as it could be.

                    I have been a Lovefilm customer on and off for about five years. The basic premise of Lovefilm is that you pay a set monthly amount and get a certain amount of DVDs by post. I currently have the package for three DVDs at a time (just upgraded to four, must be the recession) this costs about £16.50 a month. This means that Lovefilm initially send you three DVDs in the post, once you have watched one post it back in the prepaid envelope and they will send you a new one once they have received it back. The good thing with this is that you can watch as many DVDs as you like without paying any extra. This is also the bad side as if you don't watch any for a week or so there is a nagging feeling that you're not getting value for money. They also offer a download option for older shows, I have only used this once and it was quite 'glitchy' so I haven't used it since. You also need to have a rental list with Lovefilm which can be updated at any time online, the list is prioritised between high, medium and low priority to reflect which discs you would prefer first. Unfortunately Lovefilm aren't overly keen on sending the new release DVDs out to long term customers, it seems to be a bit like insurance companies saving the best deals for new customers, I understand the reasoning for this but it's still annoying when I'm getting ten year old movies that have been on TV when a newcomer on a free trial is getting the releases from that week. I have previously used Blockbuster who do a similar deal but at the time this was a maximum two DVDs at once, call me a square eyes if you will but I prefer to have the extra disc for the difference in price. There doesn't seem to many other companies out there doing anything similar to Lovefilm (the ones that do are usually serviced by Lovefilm anyway and just have their own branding). The timescales are usually quite efficient and do tended to be posted out when they have received them back. The exception to this is Saturday when they either don't despatch but update the list regardless or never get them in the last Saturday post. I have never received a DVD on a Monday that shows as posted on Saturday. The other minor gripe is the llong winded method to declare a disc lost in the post. I appreciate that they will do certain checks to stop people stealing heaps of new release discs but after several years with the company I'm hardly likely to be stealing Jonathan Creek Series 2 disc 2 from about fifteen years ago. Lovefilm are good but they could be better.

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