Love film, hate cancelling (lovefilm.com)

Member Name: captainraz

Product:	lovefilm.com
Date:	24/07/09 (41 review reads)
Rating:

Advantages: Great choice and flexibility

Disadvantages: Cancellation involves ringing chargeable 0800 number

The concept of internet dvd rental services is a great one. They have far more choice than your local rental shop, and the dvds arrive on your doorstep. I really like the fact that you can keep the dvds for as long as you want, and that there are no late fees. There isn't even any postage to pay; just the monthly rental fee for whichever package you've chosen.

The flexible packages that are available are great. You can choose which is suitable for you based on your movie watching habits and the size of your budget. On this front there is something for every movie goer.

I recently used a free trial with Lovefilm. I had no problems with set up, nor choosing my dvds. Everything went smoothly as I received and watched my dvd and sent it back. The dvd was in perfect working order and I really enjoyed the choice I'd made; Stranger than Fiction.

My only complaint about their service was when I decided to cancel my free trail. In order to cancel a subscription you need to phone a chargeable 0800 number. I'm not entirely sure this was necessary. I had a similar free trial from Blockbuster not long ago, and I managed to cancel my subscription entirely on the web. Apart from that though, my experience with Lovefilm was great. I'd definitely consider using them in the future.

Summary: Great idea. Good service. Small niggle about cancellation procedure