I love films!! (lovefilm.com)

Member Name: kellylouj

Product:	lovefilm.com
Date:	31/10/09 (83 review reads)
Rating:

Advantages: Quick service, prioritise films each time you log in.

Disadvantages: Royal mail is used.

After experiencing Sky Movies for a 3 month trial we were disappointed with the constat repeats of the films and lack of variety we had a decision to make and there were two options to choose from:-

1.) Sky Movies as we already had sky this seemed another option for us but then when we looked into it and additional £21 a month on top of the £26 we were already paying was a little more than we had planned and when it came down to it there wasn't all that much variety a lot of the films were dated and new releases repeated to many times so that option seemed to be out.

2.) DVD rental seemed to be another option we could pick and choose what we wanted to watch and look forward to watching the lastest films at a time that was suitable for us. We had previously had a rental scheme with Amazon but this ceased not so long ago and they now recommended lovefilm.

My partner decided to look into the various schemes out there that offered DVD rental by post and there are now considerably more than when we signed up with Amazon initially but after their service ended we joined lovefilm and we simply cannot fault the service we have received with lovefilm and would be unlikely to change providers unless something major happened to disrupt our service.

Amazon offer a wide variety of films suitable for everyone with new releases, old classics and children's favourites even I struggle to decide what to add on the list as there are so many.

*~*How to join*~*

Lovefilm usually has a few good offers to entice you whether it is via a recommendation from an existing member or the free trial they are currently promoting on their website.

To begin you will need an email address, password of between 4-12 characters and you will be asked where you heard about lovefilm.
The next step is to advise of your home address, contact telephone number and your name.
The next step is to choose your package we are currently on the package for £5.87 which offers 1 cd at home at a time and 3 per month, there are other packages available but we find this one suits our own circumstances perfectly.

Once you select your package your payment details are required and then your account is set up and you can select the movies you want to watch and list them in order of priority, low, medium and high.

You can also opt to rent console games as well for an additional cost but we just use it for the dvd rentals.

Once you are logged in you will be asked to confirm the plan that is best for you and you will also get a 2 week free trial.

The packages start from £3.71 ranging up to £14.49.

£3.91 2 DVDs per month (1 at home at a time)
£5.87 3 DVDs per month (1 at home at a time)
£7.82 4 DVDs per month (2 at home at a time)
£9.78 for unlimited DVDs (1 at home at any time)
£12.72 for unlimited DVDs (2 at home at any time)
£15.65 for unlimited DVDs (3 at home at any time)

We started off with the 2 DVDs a month and found that we were left waiting for a week or so until we could get the following months quota, so we upgraded to the 3 DVD package which we only just manage to watch in time before the next month begins.

Whenever you login to lovefilm you will have a tab that says DV D Rentals if you click on this tab it will take you through to the correct section and here you will find an option to view your rental list.

You can browse through any of the DVDs on lovefilm and there will be the option to add to your rental list.

The rental list will list your discs in priority of when you would like to receive them so at the top will be the disc you most like to watch and at the bottom the one you are not too bothered about watching straight away.

Above your rental list will be your disc status here you will be able to see if the disc has been dispatched to you, if the disc has not been received then there is an option to report a problem and a number of options will be available to select the required one. On occassion we have received a disc that was too scratched that it would not play so we reported a problem that the disc would not play and we were asked to return the disc, however as soon as we reported a problem a replacement disc was sent out straight away even though they had not received the other one back yet, to me this is a great service as so many companies are wary of customers and are reluctant to send out replacements until they get the original back but lovefilm are different.

DVDs are sent out first class post and normally have a 3 day turn around, for instance if I return a DVD on Tuesday this will be received and processed by lovefilm on the Wednesday and my new disc is with me on the Thursday so it is an extremely fast service. You can keep each DVD as long as you want however any additional DVDs will not be sent out until the one you have is returned.

This is the simplest way to receive a DVD rental the envelopes are simple to use with your address on the outside and remove the outer label and the return freepost address for lovefilm is displayed.

During postal strikes we did find that one of our discs was not received by lovefilm so again we reported an error and said that we had sent it back and although it had not been received by lovefilm they sent our next DVD out.

I cannot fault the service offered by lovefilm it is efficient and the DVD's are always received in good condition.

There is great flexibility with lovefilm to upgrade your rentals or downgrade if you find you are not getting enough time to get through your DVDs and what is more there are no commitments, you are not tied into a yearly subscription and as your account is online you can close it at anytime online and no cancellation charges will apply.

There are over 40,000 DVDs to chose from so there really is a wide variety and once you add a DVD to your rental list suggestions are made by lovefilm that you may enjoy based on rentals in your current list. Once you return a DVD they ask you to rate it this helps them to offer you more suitable suggestions.
Blu-ray and HD DVD's are also available at no additional cost.

Summary: An excellent way to get new films in your living room.