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magic-moments.com
Newest Review: ... the same or contradictory advice on each crank of the handle. 2. In general, the level of attention paid by staff to any issue by email is too low. They glance at it, think they know what you want, and squirt out a formula answer. 3. If you ask two questions in one email, expect one to be ignored. 4. If you ask "impertinent" questions about poor service, expect those to be ... more  ... ignored too. 5. If you try to use their "24x7" telephone support, expect it to be staffed by operators in the evening and at weekends. That means there are aset of things they can't do (like moving scripts to your critical secure CGI area) an...more |
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magic-moments.com: State-of-the-art - i.e. Poor (576 words)
by JudgePickled - written on 10/08/01 (Very useful, 63 readings)
Rating:
I've been using Magic Moments for several years to host business web sites. The pricing is reasonable. The website performance is acceptable, though not amoung the leaders. The range of facilities is OK, though ASP is only available at extra cost. But these are hygeine factors - we EXPECT them to be working well. In my view, the real test of a hosting company is in dealing with them for support. With Magic Moments this has been painful. Looking back at the correspondence history, I see a few persistent failure mechanisms, which are actually classic support mistakes: 1. Each contact is dealt with by a ...
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