Newest Review: ... visited one house, and then another, even though he could see that I was blocked in, he made no eye or verbal contact to apologise or... more
Worst customer service experience of my life!
Author Name: Robb
Disadvantages: Couldn't get past dire customer services
From day one this absolutely terrible company has managed to get everything wrong. It's been four weeks since I started using their online ordering service, and as yet I haven't received a single pint of milk. I've made numerous calls to their call centre, which is located in a foreign country. Companies like these try to convince people that their staff are UK based, and have half a brain cell between them, by giving them names like Chantelle, etc. I've made so many complaints having been charged for deliveries that haven't turned up (when every other delivery company has had no problem finding my address) and apparently they only have an extension number, not a full phone number for the delivery depot in Orpington. They claim that someone will call me back (but this can't be guaranteed) and true to form not a single complaint has made it beyond the ejits answering the phones in mumbai!
I've never experienced customer service like it. If only i could give no stars....