Description:Exchange your old mobile phone for cash.
Newest Review: ... Nokia 6300, well to be accurate I had M & S vouchers as that worked out a better deal for me. (I would have received £40 in cash but got £48 in vouchers which I thought was excellent. Cashinmyfone and Envirofone both offered £40.07 Mazuma were offering £40 in cash and £44 in Argos vouchers.) The second cash bonus was using Quidco; as a first time customer I got £4.50 cashback for my ... more
Customer mopay.co.uk Reviews (10)
by Gaurav - written on 20/05/11
The company refuses to pay you for even the smallest sums of money, and sometimes quite large amounts. They never answer emails, and don't pick up the phone. On the rare occasion you do get through to someone, they claim 'their systems are down' or 'have been down', but if you email them, or 'check back later' your 'goods might have cleared through the system'.Basically, it would appear the entire company is a thieving organisation, taking peoples mobile phones and failing to pay them unless they have the energy to chase them up.
by Unhappy Mopay Customer - written on 23/09/10
Seriously don't use these jokers. Firstly it takes an age for the phones to be delivered via the freepost. Secondly, I didn't even get a notification once they had received them and thirdly, they reclassified my phone from what it is to a completely different model which meant they paid out over half less than what they should have done, and now they are not even responding to my emails!!On another note, I sent two other phones away, one to envirophone and the other to money4mymobile and they were both supurb and I'd recommend using them.If I could give mopay negative stars I would do. Completely useless company!1
by Mr Beestinger - written on 03/09/10
Abysmal company who should be avoided at all costs and it may well end up as a cost ! Customer service is on a premium rate 0845 line and because they have a virtual non-existant customer service, you could end up with a larger phone bill than the cheque in the post - if it ever arrives ! six weeks and still waiting, advised on their premium rate customer service line to put in a claim to the Royal Mail even though the phones were sent in MoPay's freepost envelope that they had provided. Lots of excuses on their poor service and no ideas on how to resolve their problems. Would NEVER deal with this shambles again, they will be out of business within the year as other similar companies are in a different league.
by Chris Mudima - written on 23/08/10
I sent off 2 phones on 12 August and today is 23 August and the status on their tracking still says 'tested'. I phoned them a number of times and told the money was deposited but up until now nothing has been done. Poor service. Poor communication. All they communicate with you is when they downgrade their valuation. One of the phones was downgraded as lost/stolen and I have owned it from new. Send them an email to complain and no response not even an acknowledgement that they received the email.Well pathetic service. I WOULD NOT RECOMMEND THEM TO ANYONE.
by Amar - written on 15/04/10
They initially give you a reasonable quote for your phone but once received they send you email saying that your phone was downgraded and the new value is 0. Whether you say yes or No they never return your handset to you armed by ther T&C (the catch). Don't waste your time better donate your phone somewhere than send it to such cons. unfortunately i am required to give them 1 star so that you could read this