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10 Reviews

Exchange your old mobile phone for cash.

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    10 Reviews
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      20.05.2011 10:07

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      The company refuses to pay you for even the smallest sums of money, and sometimes quite large amounts. They never answer emails, and don't pick up the phone. On the rare occasion you do get through to someone, they claim 'their systems are down' or 'have been down', but if you email them, or 'check back later' your 'goods might have cleared through the system'.Basically, it would appear the entire company is a thieving organisation, taking peoples mobile phones and failing to pay them unless they have the energy to chase them up.

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      23.09.2010 10:38

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      Seriously don't use these jokers. Firstly it takes an age for the phones to be delivered via the freepost. Secondly, I didn't even get a notification once they had received them and thirdly, they reclassified my phone from what it is to a completely different model which meant they paid out over half less than what they should have done, and now they are not even responding to my emails!!On another note, I sent two other phones away, one to envirophone and the other to money4mymobile and they were both supurb and I'd recommend using them.If I could give mopay negative stars I would do. Completely useless company!1

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      03.09.2010 14:13

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      Abysmal company who should be avoided at all costs and it may well end up as a cost ! Customer service is on a premium rate 0845 line and because they have a virtual non-existant customer service, you could end up with a larger phone bill than the cheque in the post - if it ever arrives ! six weeks and still waiting, advised on their premium rate customer service line to put in a claim to the Royal Mail even though the phones were sent in MoPay's freepost envelope that they had provided. Lots of excuses on their poor service and no ideas on how to resolve their problems. Would NEVER deal with this shambles again, they will be out of business within the year as other similar companies are in a different league.

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      23.08.2010 16:46

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      I sent off 2 phones on 12 August and today is 23 August and the status on their tracking still says 'tested'. I phoned them a number of times and told the money was deposited but up until now nothing has been done. Poor service. Poor communication. All they communicate with you is when they downgrade their valuation. One of the phones was downgraded as lost/stolen and I have owned it from new. Send them an email to complain and no response not even an acknowledgement that they received the email.Well pathetic service. I WOULD NOT RECOMMEND THEM TO ANYONE.

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      15.04.2010 16:00

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      They initially give you a reasonable quote for your phone but once received they send you email saying that your phone was downgraded and the new value is 0. Whether you say yes or No they never return your handset to you armed by ther T&C (the catch). Don't waste your time better donate your phone somewhere than send it to such cons. unfortunately i am required to give them 1 star so that you could read this

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      23.02.2010 16:06

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      Mopay were offering the most money (when combined with money back via Quidco) for my two rather old mobiles. I received the Freepost envelope within a couple of days of registering on the site, popped my mobiles in (with a bit of bubble wrap), got a certificate of posting at the Post Office just in case, and within 10 days my bank account had been credited with the agreed amount. Apart from the envelope not being padded, my only quibble with the whole process was that I was not notified that the money had been credited, and the credit comes through as "SHP ltd", so I only eventually worked out what that was by recognising the amount. Otherwise, quick, good value and hassle-free.

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      31.07.2009 14:32

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      i'd already posted my phone off to mopay and after waiting 10 working days, started looking at reviews on-line of their service. Having read the negative review here, and a couple of others, I thought 'oh well, there goes my phone and my £40. But..lo and behold 4 days later, I have the money and although it took a couple of days longer than I expected, really can't fault the service. I got the money I expected, and used their freepost address so it didn't cost me anything. I very rarely write online reviews but in this case I thought it was worth it as I saw quite a bit of negative stuff on line but my experience has been really positive.

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      03.07.2009 17:46

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      I have been using Mazuma since 2006 and have had no problems at all.Usually I would send my phone off on Thursday, recieve cheque by Saturday and thats it, simple as that.And then I stupidly decided to use mopay and this is where it all went wrong:I sent my phone off on Wednesday 17th June,Tracking was unavaliable via mopayPhoned them everyday after a week had passed alway recieveing the comment "someone will phone you back" - as if!2 weeks passed, screamed at the manager,manager placed cheque into my accountand guess what? The chques not avaliable till 7th July, nearly 3 whole weeks since I sent the phone on Next day Delievery!!!!DONT USE MopayUse MAzuma!!!!

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      18.04.2009 13:30
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      A really good dea, even better through Quidco

      I read the previous review of mopay by sakura8 and just thought I would write about my experience.

      I have recently had a spring clean and decided to sell some old mobile phones. I have already written about my experience with my first phone, which was very positive, but decided to sell the second phone to mopay. You might wonder why I would use another company when I had such good service from envirofone and cashinmyfone and the answer is simply money. Cashinmyfone offered more money for the first phone and mopay offered more for this one, a Nokia 6300, well to be accurate I had M & S vouchers as that worked out a better deal for me. (I would have received £40 in cash but got £48 in vouchers which I thought was excellent. Cashinmyfone and Envirofone both offered £40.07 Mazuma were offering £40 in cash and £44 in Argos vouchers.)

      The second cash bonus was using Quidco; as a first time customer I got £4.50 cashback for my first phone, £3.60 for the second and another £3.80 from mopay for this one. As this cashback is only for your first trade it made sense to go to another company if I could find one that matched the price. As you can see even if I had selected the cash option the Quidco cashback still made it worthwhile to go to mopay.

      As sakura8 has already explained the process is quite simple. Log on, select your phone either by typing in the phone name and model number or clicking on the manufacturers name and scrolling through to find your model. You will then be offered a price based on condition of your phone and whether you want cash or vouchers. As I love M & S it was no contest for me. You just add the phone to your basket, choose if you want to be paid in cash or vouchers, or make a donation to charity, accept the offer and get your order number, which you enclose when you send the phone.

      You can then print out a free post label or just write one out. Enclose your details and post it off. I decided to post mine recorded delivery as I didn't want to lose the phone and get nothing for it. It cost £1.70 (I think) and that insured me for £37, so I felt it was worth it.

      The service was excellent, I posted it just before Easter and expected to wait longer than usual because of the bank holiday but received my vouchers exactly 7 days after sending my phone.

      I can recommend mopay as it has been a very positive experience and I am off to M & S to buy myself something with the vouchers.

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        09.04.2009 14:01
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        Line your pockets with cash and not landfills with mobiles.

        WHAT IS IT?
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        Mopay is a website where you can sell your mobile phone for cash or M&S vouchers.


        HOW DO I USE IT?
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        It is a very simple website to use. In the top left-hand corner of the site you can type in the model of your phone, for example k800. If the site finds an exact match, then an image of your phone will appear on the screen and you just need to click on it. A smaller window will appear with the following information:
        * How much your phone is worth in CASH if it is working
        * How much your phone is worth in CASH if it is NOT working
        * How much your phone is worth in M&S vouchers if it is working
        * How much your phone is worth in M&S vouchers if it is NOT working

        If you are happy with these offers then you just click on 'Add to Basket' and that phone is put into your basket. You can then select another phone for another quote or go straight to the next stage.

        If you're not sure of the model of your phone, then you can search through a list of manufacturers. Once you have selected your manufacturer then a grid of pictures of different mobiles appears so you should be able to determine which phone model you have from these pictures. If you're really unsure then you can usually find the model number underneath the battery in your phone.

        Once you have selected all the phones you want to sell, the next thing you need to do is enter the IMEI number. There are clear instructions on how to find your IMEI in the very useful FAQ section of the site, which covers the following:
        - General Questions
        - Postal Questions
        - Payment Questions
        - Terminology

        You also need to enter the grade of your phone using one of the following categories:
        * Working - you get the full price
        * Non-Working - you get a reduced price
        * BER (Beyond Economical Repair) - worth zero value
        * Grade my phone - if after reading the Grading Info in FAQ you're still unsure, then you can go through this handy checklist to grade your phone.

        You will see how much your phone/s are worth in both cash and M&S vouchers value. You can choose to donate a percentage to charity, either Crisis or the WWF (that's pandas and not wrestlers!). Once you have ticked the box that confirms you have read their Terms and Conditions, then you can select whether you want to be paid in cash or vouchers.

        You then need to fill out your contact details and then you will be sent an email which confirms your order and has instructions on what to do with your phone.


        WHAT DO I NEED TO SEND TO MOPAY?
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        You just send the handset and the battery, they don't need you to send the sim card or the charger.


        HOW DO I SEND THEM MY PHONE?
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        You post your handset(s) to them in a jiffy envelope using their freepost address which is: FREEPOST, MOPAY.
        You need to write your order reference number on the reverse of the envelope and include a copy of your order with the handset(s).

        If you are sending them handset(s) that are worth a lot of money then they recommend you use an insured postal method and send them to their full address which is in the FAQ section.


        HOW LONG DOES IT TAKE?
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        The FREEPOST service is posted second class and they say that typically handsets take 5-10 working days to reach their warehouse.
        They claim that as soon as your phone reaches their warehouse they will test and process your phone and send out payment within 7 days. If you selected cash then you will receive a cheque and if you selected M&S vouchers then you will receive these 2-3 days later.

        If you feel the process is taking too long, then you can email them with your order number (contact@mopay.co.uk) and they will endeavor to answer your query within 24 hours.


        IS THE SERVICE ANY GOOD?
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        I sent them my phone on the 17th January 2009 and I still hadn't received my M&S vouchers after waiting nearly 1 month. I had to bear in mind that the heavy snowfall could have delayed things quite badly, so I emailed them at 7pm on 12th February to see if they had even received my phone. The following morning at 10am I received an email back, which I think is a very fast response time. The email said:
        "Good morning. We have received and tested your order. We asked our fulfillment company to send out all vouchers yesterday (12th February). You should receive these within the next 3-4 working days. If you have not received them by next Wednesday then please get back to us as soon as possible.
        We apologise for the inconvenience that this delay has caused".

        I finally received my vouchers on 17th February, which was my birthday so that was a nice envelope to open in addition to all the birthday cards I'd received!


        WHY DID I CHOOSE MOPAY?
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        There are lots of websites that you can sell your mobile to and I chose Mopay because they offered the highest price for my working phone (Sony Ericsson K700/K700i) when I checked using a comparison site (www.mobilephonerecycling.co.uk):
        * £8.00 www.mopay.co.uk
        * £8.00 www.fonebank.com
        * £6.00 www.mazumamobile.com
        * £4.11 www.envirofone.com
        * £4.00 www.mobilephonexchange.co.uk

        For a limited time Mopay were giving 20% extra on the value of your phone if you selected M&S vouchers, so I got £10 in vouchers instead of £8 cash.
        .

        WOULD I USE THEM AGAIN?
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        If I had another phone just sitting in a drawer and they offered the best price for it then I would definitely use them again. I found the website very easy to use, the postage to send them my phone was free and I liked the option of cash or M&S vouchers. I thought their customer service was very good as the response time was so quick.

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