I bought an estate car from Motorpoint about 10 months ago but decided I didn't really need it (an estate) and would return to them for a sportier car. I reckoned as they knew there own car that they supplied, they would be fair with a part ex price. (The original needed 2 new tyres that I missed when I picked it up but it only had 14k miles on so I didn't think to check).
I collected my 2nd motorpoint car last Friday and wish i'd not bothered! The glass in the drivers mirror is loose, an alloy is kerbed, the black paintwork is covered in carwash scratches (it was wet when I collected so hard to spot until the sun shined) so I have had to book it in for a 2 DAY PROFESSIONAL DETAIL at my own cost!!
The main thing that has really peed me off is that I asked TWICE has it got Bluetooth? Yes they said, it's definitely got Bluetooth. Well, guess what? It hasn't got Bluetooth. So I took a car in that had digital radio, satnav and Bluetooth and they have more or less called me a liar and said they didn't say it had Bluetooth. I KNOW that they did and it seems very convenient that they can't find the phone calls where they told me it has Bluetooth. I bet they would have found the phone calls if I had lied to them about my part ex though!
The best offer that they can give is fit me a crappy parrot kit that sits on the dashboard or £100. So I don't have the factory fitted Bluetooth I was promised it had, I have to repair a kerbed alloy and I have to pay hundreds to sort their paintwork out. I will definitely not be returning. The thing is, my husband and parents are all looking for cars and would have probably gone to motorpoint but no way now. Very bad service and I wouldn't touch with a barge pole.
We have booked a car with Motor Point,a very nice red Ford Fiesta,which we saw online and which has been delivered to Derby shop for viewing.When we saw the car we have discovered a few scratches on the car and loads of marks made from the stones.We have been assured by the manager that all will be sorted out and we will be able to pick up the car next week.When we arrived after an hour drive! we discovered that the scratches have been very carelessly covered and nothing else done.The marks from the little stones have been untouched and even the dirt was still on the car.We paid £89 for the service which was suppose to prepare the car for collection and nothing has been done.The manager assured that they will rectify everything but after an hour waiting when we viewed the car again,there were even more scratches(!!!). Very disappointing!They tried to sell a car without the service provided as promised!Likely we found a great car on the way back at TC Harris Ford.What an excellent service we have received and a wonderful car as opposed to the Motor Point!We would advise you make sure you will get what you asked for before you place any business with Motor Point!M&S
I have had recent dealings with motorpoint and found like a lot of these reviews that those working for motorpoint are dishonest and will tell you absolutely anything to get the sale or deposit from you. Information given to me by motorpoint was disputed by the car company yet motorpoint at every stage contradicted the car company and expected me to go through with a sale despite the manufacturer telling me warranty was invalid, motorpoint disputed this and when pointed out that the manufacturer would be responsible for ding any work and not them just more lies.
After cancelling the sale I have heard nothing from motorpoint despite several letters and mails requesting rerun of deposit, not one reply which is in contrast to when chasing sale when they were instantly in touch. I am now contacting trading standards and citize advice to try and retrieve my money.
If anyone is thinking about using this company do not hand over a penny till ou are completely satisfied and have double checked everything they tll you. Contact manufacturer, check history ad other reviewers have said cars are not as described and salesmen les thn honest when it does to revealing details.
Other bugbears trying to charge me fo new number plates when less than a year old uk car which in photo clearly had plates on it, refusals to hand over hip check or history reports that they do as standard apparently.
Buyer beware! This company is just after your cash and will tell you anything to get it, for a uk spec car the prices aren't that cheaper but potentially pitfalls ahead and you won't hear anything from this company, they're long gone with your cash
For those of you unfamiliar with Motorpoint and their process, they are a car supermarket specializing in low cost new and second hand cars with a wide range of both. They will never haggle on price - the price you see is the price you pay. They have locations all over the UK and will send any car on their website to a location near you for a fee of £99 (refundable if you don't purchase the car). When you first enquire about getting a car sent to a location to test drive you are essentially sold the car over the phone and a £300 holding deposit is taken (also refunded if you decide not to take the car). They will try and push lots of extras on to the cost but everything is optional except car price, road tax and delivery fee if you buy.
My dealings were with the phone sales department in Motorpoint Derby and the collection department at Motorpoint Glasgow.
I was intending to buy a 15 month old VW Golf Match. This is the second time I've used Motorpoint. The first time I was given the incorrect number of previous owners and wasn't told about a bumper re-spray, so this time I was determined to be more careful. Unfortunately, I was met with a similar experience: the difference between what I was told about the car over the phone and the facts about the car on site were very different. I feel I've been lied to constantly during this latest experience and when called out on their lies, more lies has been piled on.
If you still intend to use them, please note this reviewer's impression: they will tell you whatever they think will get you to make a purchase and hope you won't come back. Please verify everything they tell you with the documentation like the log book and V5, and you must make sure the car actually has all the features it's advertised with. They will try and take advantage of people's ignorance.
Some details of my experience...
My first contact was with Derby to get the car sent up to Glasgow. Over the phone I was told the car had one previous, private owner and I verified that I would be the second owner. On examination of the V5, the car had two owners and the first owner was a rental car company, the second owner had the car for only two months. This was the same 'mistake' that happened with my previous car purchase from Motorpoint. It's also worth pointing out that, according to quick valuations on WeBuyAnyCar, there is a £4870 decrease in value to this car if it has previously been used as a rental. I hate to think of all the people that have bought an ex-rental car unknowingly and only found out when they came to sell.
The car was advertised as having park assist (where the car indicates a parking space and reverse parks the car for you) and had this priced in the advert as an added extra with the appropriate VW cost. Not only did the car not have park assist but I had to put up with 10 minutes of a salesman trying to convince me that the parking sensors and the park assist were the same thing (even while advertised as separate things on their own website and pointing out that they're documented as separate features in the handbook).
Car didn't have MDI cables which wasn't a big deal, but when I asked about them the salesman tried to convince me that they didn't come with the Match model. When I told them they did his story quickly changed to "I meant they didn't arrive with that particular car".
A registration fee for £55 had been added to the invoice which had not been agreed upon over the phone and which is only applicable to a brand new car. When I asked why it was present I was told that "this is just the invoice we've been sent from Derby so it's everything you've already agreed to" and when I said the fee was only for brand new cars I was told "I'll have to ask someone about it". Firstly, it's very doubtful the salesman didn't know the registration fee was invalid and secondly, Derby claimed that the charge had materialized in Glasgow. Someone would appear to be lying. Again, I hate to think of all the people that mistakenly paid this fee along with for a used car.
When I said that I'd only buy the car if there was a deduction due to it not being as advertised I was told that they could waive the registration fee... yes... the fee that should never have been added.
Last but not least was the terrible part exchange offer for a car that I'd previously purchased from Motorpoint. WeBuyAnyCar - as bad as their offers are - beat Motorpoint's offer by 5% (£550 difference).
I really wanted to like this company; their prices are cheap (at least on the surface), I like not having to haggle and they did give me a competitive trade in the first time round, 18 months ago. As it stands, they are clearly untrustworthy and have wasted a huge amount of myself and my family's time. I won't be back.
Be careful you think you are safe because they're nearly new, think again.
I went to buy a nice looking little sporty Astra that I'd seen on the net. It looked good, had low mileage, just over a year old, full service history and had only one owner from new. Thought how can I go wrong, it's got it's manufacturers warranty after all.
So I go up and say I'd like to have a look at the car, the guy says, there's 3 costs involved; the price of the car, the tax and the per-delivery fee. So I said isn't that optional, he says no not anymore, it used to be. So I said the website says it's optional I saw it this morning! He said you might be right I'll check.
Trying to con me out £90 that I don't need to pay!
So anyway I ignore that, after all most car dealers try to rip you off. I look around the car and it looks fine, the test drive's ok, the car seems ideal so I decide yes I'll buy it. So he's going through, one owner from new , service history... I'll just be a minute goes away comes back we're going to give you a free service. Ok I think great why not, I've not been there before so maybe that's what they do.
So they give me a price (minus the per-delivery fee), I put down my deposit and agree to pick up tomorrow.
So I get home and start to think why would they give me a free service on a car that less than 1 1/2 year old that's got FSH and average mileage?? Suddenly it clicks, yes ok it hasn't ever been serviced has it...so I ring up Vauxhall who say that this devalues the warranty and could invalidate it depending what fault occurred. So then I look up the name of the company who owned before and it's a lease company so probably been thrashed to buggery.
Anyway so I think, they say they do a HPI check so I'm thinking shall I do another check myself?? I decide I will, only £10 why not. The report comes up 'Major warning' this car was stolen and recovered by police the year before, it gave the name of the force and a reference number. So I'm now seriously fkd off! I print this off and take it to them and get my deposit money back and vow never to return.
I think I had a lucky escape, the car may have been fine but I could have had a real problems selling it in the future and I'm unsure of the effect on insurance. I'd say go to a proper dealer or buy privately.
Bought a Hyundai 130 on 1st Aug 2011.
10 plate and 10,000 miles
Not had a day since buying it without a problem
Bought from Peterborough
Got home after its extensive 126 point check to find that neither of the back windows opened.
Health and Safety issue perhaps.
Drove all way back to Peterbrough to be told that one window opened intermittently?????? that's ok then
Told to take it to Hyundai dealership.
Peterbrough weren't in the slightest bit interested despite their jazzy one liners promising super after care and all that bunkum.
Window winder came off in hand when i got home.
Queried whether opening windows came under 126 point check.
Apparently not so please do check you can open all windows and doors as it will be your fault if you can't
Still in dispute with them.
Now it rattles like an old banger and my stress levels are off the scale.
They couldn't care less.
My daughter brought a VW Beetle and the service was very poor, they charge you for a HPI check which you dont get, a valet which is poor and some number plates. True Motorpoint are a car supermarket but if your looking for a cheap car with no customer service then go Motorpoint. I will ensure that any of my family will not buy from these again. Make your own judgement but be warned!!!!
You must be very careful with what you are told at Motorpoint
I bought a "brand new" unregistered Vauxhall Corsa with 9 miles on the clock and obviously a full warranty. It is now nearly 3 years old and supposedly coming to the end of the warranty. There are a couple of problems so I took it to a main dealer to have them checked. The dealer told me that as an imported Opel Corsa from Cyprus it only has a 2 year warranty.
This is the first that I knew about it being an import and called Motorpoint who confirmed it and said that I would have been told at some time during the purchase process - not on your nelly mrs! I was also told that it states in the service book where and when the car was originally sold. It does, but who ever checked the service book on a brand new car
It was less than £500 cheaper than a main dealer after Motorpoint added all their extras (yes the price you see has nothing to do with the price you pay), I simply would not have taken the chance.
I will not be shopping there again and will be taking legal advice over the "lying by omission" that the salesman so skillfully employed with the £500 I saved initially. I suppose that there is always the trades description question about whether I bought an Opel or a Vauxhall!
Awful, sales staff and managers are misleading and basically lie to get sale!
I enquired about a year old focus and asked the salesman if the manufacturers warranty was valid as the car had not been serviced on time.He said he was not sure and fetched the sales Manager to check. The manger told me that the warranty was invalid but if I were to pay Motorppoint £160 for a service the full Ford warranty would then be valid.I agreed to purchase the car and paid a deposit.
Also told had to pay £87 prep fee later saw on website fee is optional, and was told that all stone chips would be removed and full valet done,"It will look brand new"
When I collected the car it had not been touched stone chips and dust inside and out of vehicle intact!Questioned this and was told it had been valeted and made to feel we were lying! After much heated discussion they agreed to valet car,now suspicion arose and I began to doubt Manager telling me warranty was valid. I rang Ford and surprise,surprise the car's full warrranty was invalid! Ford told me they had many problems with motorpoint and that many items were now invalid on warranty.Even if Motorpoint did service on time there services are according to ford not alays full services. Manager had lied to my partner and I to obtain sale.
I confronted Manager and he denied this insisting it was valid,rang Ford again more lies and grey areas around warranty, I demamanded refund and left.Also on website it states prep fee is optional,what a joke!
Motor Point - Zero score
I hope the reviews that have been written scoring highly are not from Motor Point employees, a tact that i would not be at all surpised with from my experince with Motor Point.
I saw a car on the web, was asked to be a £500 deposit to secure the car. I reiterated several times that if i for any reason did not buy the car then would i get my deposit back in full, to be told 100% YES. Motorpoint were to ship the car to Glasgow, my viewing was cancelled on 3 seperate occassions by them, indicating that there was a problem with the car. I had enough and asked for my deposit back.
I was told that the car had 3 previous owners then in my third conversation was told that I would be the 5th owner, on a car that was less than 2 years old. ALSO BEWARE, the car had no service history which means that any manufacturers warranty is NIL AND VOID.
It is almost 4 weeks since my deposit was paid, i first got told that my deposit would be procssed and sent to me within 3 days, then told it normally takes 10 days and then it could take upto 28 days. The web asks for £300, they asked for £500, the web does not say anything about deposits being returned by cheque, i paid by card and any normal trader would refund back onto the card.
We have since bought a new car from Evans in Falkirk, the salesman described Motorpoint as SELL, SELL, SELL, they are not interested in you, the car they sell you, the after care, ONLY YOUR MONEY.
I have contacted Trading Standards and now find myself going through the red tape process of sending recorded letters to a bunch of COWBOYS who have my money and are not returing my calls nor answering my letters, when i call i get put on hold for 15min and then eventually handup and have to call back to be even more irrate!
BOYCOTT MOTORPOINT, BE WARNED
I bought my car from Motorpoint 2 years ago, I had used their website and others to find the car that I wanted and felt for the car I was after Motorpoint presented the greater variety. After visiting the Derby branch I realised that the cars I wanted to see were in Peterborough and so may the journey there.
I found the car that I wanted - the first thing that Motorpoint will tell you is they do not negotiate on the price - the price you see is the price you pay, but that price does go up straight away by about £200 to cover administrative costs. For me this still made it a competitive garage price for the car so wasn't too bothered - however you need to decide based on your own case needs.
The car I chose had a low carbon emission, and the saleman advised me that this meant the car tax would be £35 a year, the emission rate on their website and on the paperwork aligned and on checking the figure the rate of £35 was confirmed.
The car was transferred to Derby and when I went to collect it I had to go to a local post office to get the car tax myself (a not so easy to find place). When I went to pay I was told the car tax was £115, I queried this - but that was the rate. I did some digging and the rate on the V5 was different to that on the website and the original paperwork. At this point I will say the rate was correct for a 1.6 engine but not for the 1.4 engine version I bought. I spoke to Motorpoint several times in one day and there response was fairly apathetic however I am not one to take these things lying down and they did agree to reimburse the £80 difference as a one off.
As always never take anything your told at face value and do your own digging.
The car has been solid and reliable and I never had any problems with it whatsoever apart from a puncture. From a product quality point of view I would have no hesitation to use them again.
i arranged to buy a vw polo from motorpoint the car was in one of their other garages but if i paid 300 pound dep they would transfer it to glasowfor me to collect imade arrangement to collect the following week made my deposit was given the reg and then my call was passed to payments dept ihave moter point vouchers that i wished to use that i recieved from tesco deals moter point refused to accept them i have been in touch with tesco they say vouchers are valid and should be accepted has anyone else had this problem would like to hear if and how the matter was resolved after many to be hrs finding a car sutable for my needs motor point refused to hold the car until tesco sorted this mess out i have been in formed by tesco that the manager director of moter point has not yet returned their call to sort out this mess
I purchased a BMW 320d in June 2007. The vehicle was new and not registered in UK but, as an import, had a reduced 2 years European warranty that had already commenced, expiring in April 2008. I was advised to purchase an extended warranty from Motorpoint that cost £399.00 for 12 months. At the end of 2008 the electronic unit for the ABS and DSC failed on the vehicle requiring a replacement at a cost pf £1800.00. I was dismayed to find in the small print of my extended warranty that the maximum claim was £970.00. Apart from being a 'rip-off' taking into account the purchase price, clearly this is not an appropriate warranty for a BMW vehicle. I have since purchased a 12 months warranty from Warranty Direct at a cost of just over £300.00 for cover up to £7,500.00. DON'T BUY AN EXTENDED WARRANTY FROM MOTORPOINT.
I used Motorpoints internet sales site to organize the purchase and part exchange of my old car for an Astra ctdi. Because I live in Scotland, it was arranged for the viewing and purchase to be at the Glasgow branch. All went well initially - but I was assumed to pay the last installment of my finance on the old car which was a standing order on the *28th* of each month month.
I ordered the car on the 12th of the month and was phoned by the Derby branch that they wanted the deal done in Glasgow on thursday the *27th* of that month. They said that if it didn't happen then, the part exchange would lose a calander month in the glasses car valuation guide and they stood to lose £500. I explained that I couldn't get to Glasgow that day due to infant care - but they basically pushed me into this.
So, I went to Glasgow, signed the deal, and swapped the paperwork and left my old car with them. I assumed that, as now they had possesion of my old car and it's paperwork, I could then cancel my standing order with my bank.
Driving my new astra back home, I cancelled the standing order with my bank.
Their car now being part exchanged on 27th of the month and my payment due on the 28th of the month.
Got phoned a few days later to say that the final payment hadn't been made to my old cars finance company.
I am now being taken to court by Motorpoint for non payment. And was threatened that Motorpoint would repossess my new astra for non payment !
A hearing date has been set in DERBY county court when the deal was struck in Scotland.
Take note, Motorpoint record every phone call to and from their branches. I asked for a copy and got SOME of them but not the important ones for my defence.
Will post the outcome when it's all over.
Ps. I had to give a 1 star rating just to post this but Motorpoint deserve no stars at all.
i recently purchased a car from motorpoint of glasgow and was thoroughly happy with the service i have been into the branch on a couple of occassions and it can depend greatly upon what salesperson you get thankfully i got a young chap called david who was very informative extremely polite and answered all my questions he explained what all of the additional charges were and what they did and they carries out everything fully i had a small niggly problem with my car on collection but david kindly drove ot to my house the next day to deliver my new vehicle after this courteous service i will never use a main franchised dealer again