Motorpoint take their customers to court (motorpoint.co.uk)

Member Name: Cant say untill court result

Product:	motorpoint.co.uk
Date:	27/12/08 (417 review reads)
Rating:

Advantages: none

Disadvantages: Dreadfull continuing experience

I used Motorpoints internet sales site to organize the purchase and part exchange of my old car for an Astra ctdi. Because I live in Scotland, it was arranged for the viewing and purchase to be at the Glasgow branch. All went well initially - but I was assumed to pay the last installment of my finance on the old car which was a standing order on the *28th* of each month month.

I ordered the car on the 12th of the month and was phoned by the Derby branch that they wanted the deal done in Glasgow on thursday the *27th* of that month. They said that if it didn't happen then, the part exchange would lose a calander month in the glasses car valuation guide and they stood to lose £500. I explained that I couldn't get to Glasgow that day due to infant care - but they basically pushed me into this.

So, I went to Glasgow, signed the deal, and swapped the paperwork and left my old car with them. I assumed that, as now they had possesion of my old car and it's paperwork, I could then cancel my standing order with my bank.

Driving my new astra back home, I cancelled the standing order with my bank.

Their car now being part exchanged on 27th of the month and my payment due on the 28th of the month.

Got phoned a few days later to say that the final payment hadn't been made to my old cars finance company.

I am now being taken to court by Motorpoint for non payment. And was threatened that Motorpoint would repossess my new astra for non payment !

A hearing date has been set in DERBY county court when the deal was struck in Scotland.

Take note, Motorpoint record every phone call to and from their branches. I asked for a copy and got SOME of them but not the important ones for my defence.

Will post the outcome when it's all over.

Ps. I had to give a 1 star rating just to post this but Motorpoint deserve no stars at all.

Summary: Bully boy company