Newest Review: ... think to check). I collected my 2nd motorpoint car last Friday and wish i'd not bothered! The glass in the drivers mirror is loose, an al... more
Member Name: fuwagla
Date: 08/03/13, updated on 09/03/13 (1139 review reads)
Advantages: Didn't argue about refunding deposit
For those of you unfamiliar with Motorpoint and their process, they are a car supermarket specializing in low cost new and second hand cars with a wide range of both. They will never haggle on price - the price you see is the price you pay. They have locations all over the UK and will send any car on their website to a location near you for a fee of £99 (refundable if you don't purchase the car). When you first enquire about getting a car sent to a location to test drive you are essentially sold the car over the phone and a £300 holding deposit is taken (also refunded if you decide not to take the car). They will try and push lots of extras on to the cost but everything is optional except car price, road tax and delivery fee if you buy.
My dealings were with the phone sales department in Motorpoint Derby and the collection department at Motorpoint Glasgow.
I was intending to buy a 15 month old VW Golf Match. This is the second time I've used Motorpoint. The first time I was given the incorrect number of previous owners and wasn't told about a bumper re-spray, so this time I was determined to be more careful. Unfortunately, I was met with a similar experience: the difference between what I was told about the car over the phone and the facts about the car on site were very different. I feel I've been lied to constantly during this latest experience and when called out on their lies, more lies has been piled on.
If you still intend to use them, please note this reviewer's impression: they will tell you whatever they think will get you to make a purchase and hope you won't come back. Please verify everything they tell you with the documentation like the log book and V5, and you must make sure the car actually has all the features it's advertised with. They will try and take advantage of people's ignorance.
Some details of my experience...
My first contact was with Derby to get the car sent up to Glasgow. Over the phone I was told the car had one previous, private owner and I verified that I would be the second owner. On examination of the V5, the car had two owners and the first owner was a rental car company, the second owner had the car for only two months. This was the same 'mistake' that happened with my previous car purchase from Motorpoint. It's also worth pointing out that, according to quick valuations on WeBuyAnyCar, there is a £4870 decrease in value to this car if it has previously been used as a rental. I hate to think of all the people that have bought an ex-rental car unknowingly and only found out when they came to sell.
The car was advertised as having park assist (where the car indicates a parking space and reverse parks the car for you) and had this priced in the advert as an added extra with the appropriate VW cost. Not only did the car not have park assist but I had to put up with 10 minutes of a salesman trying to convince me that the parking sensors and the park assist were the same thing (even while advertised as separate things on their own website and pointing out that they're documented as separate features in the handbook).
Car didn't have MDI cables which wasn't a big deal, but when I asked about them the salesman tried to convince me that they didn't come with the Match model. When I told them they did his story quickly changed to "I meant they didn't arrive with that particular car".
A registration fee for £55 had been added to the invoice which had not been agreed upon over the phone and which is only applicable to a brand new car. When I asked why it was present I was told that "this is just the invoice we've been sent from Derby so it's everything you've already agreed to" and when I said the fee was only for brand new cars I was told "I'll have to ask someone about it". Firstly, it's very doubtful the salesman didn't know the registration fee was invalid and secondly, Derby claimed that the charge had materialized in Glasgow. Someone would appear to be lying. Again, I hate to think of all the people that mistakenly paid this fee along with for a used car.
When I said that I'd only buy the car if there was a deduction due to it not being as advertised I was told that they could waive the registration fee... yes... the fee that should never have been added.
Last but not least was the terrible part exchange offer for a car that I'd previously purchased from Motorpoint. WeBuyAnyCar - as bad as their offers are - beat Motorpoint's offer by 5% (£550 difference).
I really wanted to like this company; their prices are cheap (at least on the surface), I like not having to haggle and they did give me a competitive trade in the first time round, 18 months ago. As it stands, they are clearly untrustworthy and have wasted a huge amount of myself and my family's time. I won't be back.
Summary: Don't trust anything they tell you - verify everything that you are told.