Newest Review: ... wrong with our postcode. We had even contacted the customer service on the pick up day and they guaranteed the parcel would be picke... more
Worst online delivery company I have ever used, never again
Author Name: Chocci
This is probably the worst online delivery service I have never used (and I've tried many different ones).
They failed to collect the parcel twice! First time they said it was "postcode error", even though there was nothing wrong with our postcode. We had even contacted the customer service on the pick up day and they guaranteed the parcel would be picked up, even though on the system it would have been obvious there was already a "postcode error" logged in the middle of the day, but they failed to inform us of this. Upon closer questioning it turned out to be "driver error" (??).
The only means of contacting customer service is through "Online chat" where you have to wait up to 40 mins for anyone to speak to you even though they indicated there were only 3 people in the queue. It was 5.30 pm, and although the parcel could be collected up to 6 pm, their customer service "Live chat" closed at 5 pm so there's no way of finding out of the parcel will be collected.
So the parcel was late, resulting in me having to refund the purchaser and potentially a negative review from the purchaser.
WILL NEVER EVER USE THIS SITE AGAIN!
Summary: Don't use this site if you want your parcel to be delivered, non-existence customer service