“ Online wine shop and club „
I joined up with Naked and my first order was fine, 10 quite good wines, 1 very good and one poor - all at a reasonable price.
After the fist batch had been drunk I gave them feedback and in return they gave me a £30 discount.
Some time later I had an email saying I had seven days to use the £30 discount. When I logged on my account showed a £30 credit. However, when I actually placed my order I was charged the full amount and the £30 credit still showed in on my account.
I sent a polite email asking them to rectify this.
The email I got back was dismissive and said that there was a minimum spend for the voucher to be valid and suggested that I bought more wine.
I replied saying this was not shown in the email nor in the ordering process.
There response was to say "I'm sure you can appreciate that we can't dish out free wine" then they suggested I buy even more wine.
I replied again saying they were misleading customers and should close my account.
I then received a call from Naked Wines (Aran?) who was quite clear that they don't show the voucher has restrictions in their emails or on the account screen but it is hidden in the terms and conditions.
...and I quote: "that means we're right"
I haven't sworn down the phone for a long, long time but to be honest the little slime ball deserved it.
As for the wine they recommended (at £9.99 a bottle!) I drank one glass and used the rest in a casserole.
I would recommend using other wine clubs, or even going to the supermarket.
I got a voucher over Christmas 2011 for a discounted case which I took up, and to be honest the wine was quite good.
In March this year I had a telephone call from them asking me if I wanted to become an "Angel" along with all the sales speak. I told them to e-mail the details to me, which I never received.
I have just got my credit card statement showing two payments to them of £20 each. After telephoning them and speaking to Scott who had rang me, I was basically told that as I had said that the "Angels" was a good idea and did offer value for money they took this as my acceptance of becoming an "Angel" even though I had asked for e-mail information and never consented to money coming from my account.
I have now insisted that my money is returned, my account cancelled, and I am also in talks with my local trading standards who think I may have a case against them with regard to distance selling or similar. Will keep you posted about that.
Should my money not be returned within 28 days, I am apparently within my rights to take legal action against them.
Naked Wines watch out !!!!!!!
Doubtless they'll say that it's buried somewhere, but when I got the voucher and signed up there was no clear sign of the £20 monthly commitment. Only discovered it after three months and am very annoyed at this - I am the type that always reads the available small print and ticks all the "do not market to me" boxes, so if the information was brought up it might have been done after I'd already signed up, happy that I had reviewed the terms.
Currently trying to cancel, but the damn website REFUSES to let you do that (the button literally doesn't work) so am going to have to write a letter of complaint.
Also, while they claim to be a startup, this is actually part of a much wider group. You get a sense of this when you make an order - I tried to change the delivery address immediately after placing my order, and got a "computer says no" response. This is the antithesis of a customer-focused operation.
Suggest you avoid this firm.
Like many of the legit' reviews on this and other sites I was tempted to go onto Naked Wines website through a £40 discount voucher. The online voucher had no T&Cs so went through the site and purchasing process to see how the voucher worked as well as what products they sold.
Before I knew it I'd purchased a case of wine and the voucher had not been applied to the transaction.
I IMMEDIATELY contacted the company demanding an explanation of the voucher and/or that the transaction was canceled. Hours passed and I heard nothing. A few hours later a received a voicemail (I was busy so unable to answer the phone) which gave a number and name. By the time I was available to return the call it was after office hours. I checked my email and there was a message stating that they'd called and hadn't received an answer - woah what customer service - no explanation of the voucher, no apology for the inconvenience no cancellation, just a curt email implying that I HAD FAILED THEM!
The next day a box of wine arrived - quick delivery!
However, this wine was rose, the wine I'd mistakenly ordered was red.
I continued to try and get an explanation of the voucher and informed them that they'd delivered the wrong wine by email. Back and forth, back and forth.
First they contended that the voucher hadn't been applied was because the total was 11p under.
Then the customer service kid's boss reiterated the 11p issue, but followed it up by saying I'd ordered the wrong wine for the voucher to work anyway.
Everyone I dealt with continued to imply that the problem was mine as:
1) it said all this on the T&Cs - although my original complaint was that there were no T&Cs
2) the kid had tried to call me, but I hadn't bothered to answer the phone!
3) if I wanted to get my money back I should arrange my week around them collecting the incorrectly delivered and accidentally ordered wine!
I eventually wrote it off and demanded they destroy my bank details (as I'd read some reviews where they continue to take money for no product) and informed them that I'd be reviewing them online the next day.
I copied it to the CEO (as I had a few of the previous emails) he contacted me telling them to refund me entirely and that we should all probably move on. His email was just as curt as his employees so you can see why they've no customer servicer skills - their boss doesn't care about his customers. This is clearly not a business that wishes to have ongoing relationships with customers. It wants to get as much money for as small and shoddy a service as possible.
I recently joined Naked Wines as I don't know all that much about wine types or quality, and found a significant money-off voucher online or somewhere. I signed up but ended up not purchasing the discounted offered case as it was a set case and included red wines, which I'm not a fan of. Several weeks later I received a slightly cheeky email from Naked, saying that they noticed I'd signed up but not made an order or anything, so here's an even better offer. I got a half-case of assorted wines for the cost of tax & delivery - £19. At £3 a bottle, it's gotta be worth a try, right?
So I took them up on it and ordered the wine at 2:30pm for the following day. I have to say that the fact it was delivered at 9:00am on the dot was mightily impressive and very appreciated - so I avoided the otherwise crippling and annoyingly common day-long-fruitless-wait. The wine was excellent - other than the reds which I haven't yet tried - so I was very pleased with my purchase. I took one bottle to a barbeque (bit risky) and I didn't get more than half a glass out of it, it was so popular.
Since then I ordered a full case of whites & rosés, which came with a complementary 3 bottles of a white for free (obviously, just wanted to be clear ;)) as part of that month's 'Angels' offer (more on that below). My girlfriend and I are steadily working our way through that and haven't been disappointed yet. This also came at 9am if not just before.
So I really like the range of wines that we've so far tried, and find the deals good-value and annoyingly tempting. Another benefit is that 'Angels' receive 1/3 cashback on purchases - the benefit being that, say, I have £20 cashback from one order, the next order will only cost £40 - this for a full case of wine.
I do like the ethos behind the website as well - Angels make monthly payments (now £20+) in order to support small wine-growers and vineyards, which is an investment repaid well. As the wine-growers receive the investment they grow some fantastic quality wines at very low prices - hence the monthly deals as rewards for the regular payments. Although I think overall I will lose a couple of £ by this method, as I don't plan on ordering a full case per month, I don't mind as the wine is high quality for my taste (as a young twenty-something) and damned cheap too.
Finally, the offers keep on rolling in - in two orders, we've benefited from: a half-case at £3/bottle; 15 bottles for £60 and free delivery; and a £50 voucher to give to a friend.
I started, like many, with a voucher and became an 'Angel' with regular payments into my wine account. Actually the wines were not that great - compared for instance to Virgin who I used previously (and have since returned with caution) and Tesco who I use more now.
Even with credit back after purchase the price per bottle never really got down to anything I would consider reasonable for the wines I was receiving and frankly I just felt conned. If the wine had been better then maybe it may have been worth staying.
When I finally saw sense and cancelled my account I was shocked to discover that the credit I had accrued £24 ish was not refundable! Rather than argue the toss and inspect the small print I politely bid them farewell and wrote it off as a bad decision.
The sting in the tail was an email accusing me of putting the phone down on the customer service lady but after my complaint she replied to apologise.
Ah well - we live and learn and I can now seek my wine bargains and exploration elsewhere.
They make out they're your best mate whilst all they want is to help themselves to your bank account each month.
I had ordered a number of times with a monthly payment and the service was fine, albeit the prices were not that competitive.
However, as I had accumulated too much wine at home I spoke to them to suspend my payments for a few months. I then deleted my credit card details so they couldn't take any more payments until I had drunk my backlog.
At they point they got shirty saying that I had to leave my credit card details as proof I was over 18. That was a load of nonsense. I had already bought from them so I they must know I was over 18. Anyway, if I'm not buying why do they need my credit card details anyway. Oddbins don't ask for your credit card if you go into their shops to browse. They want the credit card there so they can take payments after a few months without having to ask you for permission. That's how fluffy and nice they are.
I made a fuss, and basically they got the hump and ignored my complain, so I shut my account. Very fluffy (not) Rowan Gormley.
I was tempted to purchase wine from Naked Wines through a money off coupon that came with an order from another company.
Chosing wines was quite a straight forward and painless procedure, although there were quite a few that I searched for which they didn't do. The wines that they did have didn't particularly strike me as being bargains, but as I had a money off voucher, this didn't worry me at the time.
The supposedly best part that I though at the time, was that you can chose which day you want the wine delivered. I duly chose a day and booked a day's holiday to ensure that I would be in when it arrived.
The day of delivery arrived and I duly waited . . . . . and waited . . . . . and waited. At around 5:00pm I got in touch with Naked Wines and was assured that the wine would be delivered that day. Needless to say, it wasn't. So I had an entire day's holiday wasted.
I was not at home the following day, but when I did get home, there was a note through the door to say that the wine had tried to be delivered. When I placed the order, I was able to give instructions as to where the wine should be left if no-one was at home. However, instead of leaving it where requested, instead it was delivered to a small post office about half a mile from where I lived, with no option of me having it re-delivered at a time suitable to me. So I had to drive to the post office to pick up my wine. If I had wanted to do this, I would have just driven to my local Supermarket and bought the wine there!!!!
When I complained to Naked Wines, they were not particularly sympathetic to the fact that I had wasted a day's holiday and then had to drive to collect my own wine. They eventually offered to refund the equivalent of my delivery (£4.99). However, this refund never happened.
Consequently, this was my first and last ever order with this company. I have ordered wines from other companies in the past and have been treated by these companies far better, so will be using them in the future.
I joined this site about six months ago, having become bored with the same old selection of wines available at the same old supermarkets. I don't know a lot about wine and certainly wasn't looking to be spending hundreds of pounds through some stuffy wine club. But having looked up a Jamie Oliver recipe online, I noticed he recommended 'Naked Wines' so I had a look.
It's great. The ethos behind the company is a huge pull for me, the idea being that customers buy wine from small, independent wine-makers from all over the world, who otherwise wouldn't be able to compete against the giants in the field (your Hardys, Wolfblass, Blossom Hill, etc). So we support those wine makers, and in return receive great value wines that aren't available in the shops.
...Is excellent, and once you've tried a wine you can review it to help others, or add it to your own preferences, or indeed delete it from your mind, in which case the clever people at Naked Wines know what to recommend to you for the next time, and what you'll want to steer clear of. You can also choose to 'follow' certain wine makers, so that you're always up to date with what they're working on at the moment. This feels like a lovely personal touch, as those wine makers will often comment on the site - or to you personally - about anything you might have said, and they all appreciate the feedback. The quality of the wine so far has been consistently excellent. By the way, if you don't like a wine, for whatever reason, you tell Naked Wines and they refund you the price! (If more than two bottles, they come and take them from you)
How Does it Work
You pay a minimum of £10 into your account each month (I pay £20 at present but I can vary this up or down as I wish). By doing this, you become a 'Naked Angel' which entitles you to cashback on each purchase you make, usually of about a third per bottle which then goes towards the next purchase. You also get notification of advance bookings, and the sooner you order these, the cheaper they are - they tend to be excellent offers as well. On top of that, as an Angel, you often get freebies. Last month, for example, I was given a free bottle of gorgeous Pinot Noir worth £19.99 when I bought 6 bottles of anything else. We drank it over Christmas and it was delicious. I'd never normally spend this much on a bottle of wine so it was a real treat to be able to enjoy something so extravagant!
As an Angel, you can join online groups/ discussion forums if you wish, buddying up with other wine lovers, organising wine tastings where you are, etc. I haven't done any of this yet. Maybe I will, one day, but for now I'm happy just to browse online and buy fabulous wines.
You are not tied into anything - this was very important to me. So your money per month can sit in your account for as long as you wish - there is no obligation to spend. And I'm told you can cancel your account at any time. So you can watch the site and decide to buy wine only when something you like the sound of comes up, or when a new advance booking from your favourite winemaker is announced.
How Much Wine at a Time?
This is my only slight (very slight) gripe. You have to buy a minimum of 6 bottles each time. I believe the last reviewer stated that you could buy single bottles. Maybe that has changed since he/she joined last year, but certainly now you have to buy in multiples of 6. Delivery is £4.99 or free if you order over £100 of wine. Delivery is always by the next day if you order before 5pm (always at around 8am in my experience!) It is fast, reliable and sensible. They will leave your delivery somewhere that you specify if you're not there.
Apart from the quality of the wines, the next best thing about Naked Wines is their truly impressive customer service. As a customer, I feel looked after. They respond quickly to any queries you have and always value feedback. I can't fault their customer service - brilliant.
The Site Itself
Is good but could be better. Occasionally I find it a little slow to navigate around. Or maybe it just seems slow to me after a few glasses of Pinot Noir?? They are working on this, though, and it is already better now than it was 6 months ago.
I love this organisation and feel so happy to have joined them. I can't recommend Naked Wines highly enough.
I am a big wine fan but not a big drinker, so when I buy wine i go for quality not quantity. I came across nakedwines.com when I received a money off voucher. Being curious, I looked on the website.
Naked Wine Angels
I decided to join the naked wine angels group which offered great discounts on wine. The main attraction is that you can leave at any time, there is no subscription and you don;t get monthly orders. Basically you pay a minimum of £10 into your account each month, then when your ready you order the wine/s of your choice, which can be as little as one bottle. The money from your account can be used to pay for the wine. Then you get 33% of what you paid put back into your account so you can spend it on your next transaction. Only buy what you want, when you want. The money you put away each month is used to buy it and the money you are given back just tops up your money so you can spend it next time. This way the wine can be bought at a low price. After my first purchase I was sent a £40 money off voucher on purchases over £65 and there was also an offer to get a free bottle of wine to try.
Delivery is free if you spend £100 or £4.95 and if ordered before 5pm you get it delivered the next day. There is a handy timer on the website you know how long you have left to order if you want it the next day. What's great is you can nominate a safe place for your delivery to be left and if it's stolen or missing they will replace it for free! It's well packaged and always arrives on time in perfect condition.
You also get to review your wines, so they can suggest similar wines you may like. You can also read other peoples reviews to help you chose.
You can also pre-order wine at a great discount. This helps local wine sellers and gets you a great price if you're willing to wait. Many for the wines on the site don't sell to shops, and because of the pre-orders they produce exclusive wines for the site thanks to the members.
I've used this service several times and have no complaints. I love having no subscription, I love saving £10 a month which I can spend when I want on what I want, I love not having to spend so much by a certain time, I love getting 33% of the cost back and i love the choice of wines, delivery and general good service.
I'm only 25 and I'm in a wine club, am I mad or old before my time? Probably the latter as I can't fault this service, it delivers great tasting wines at a great price.