Newest Review: ... who do not have any honour. They totally ignore any complaints to themselves whether by email or through Facebook. They offer surveys to... more
Avoid One Poll
Member Name: luisa_stravino
Disadvantages: Appalling customer service
One Poll advertise themselves as one of the leading market research organisations, but as a user I have experienced something very different.
For starters, in order to be paid you have to complete surveys that will take you up to £40.00, ordinarily this would be fine as they make this clear from the start, but what One Poll do is stop allowing you to complete surveys when you get closer to the £40.00 threshold, so rather than you receiving say 10 surveys a day you'll receive 1 or 2 making it far harder to reach the payout stage. When you do finally get to the payout stage they take forever to pay you, they advertise a 28 day wait but in reality its far far longer.
You will also find that you'll be completing a survey and will be screened out half way through as they have received the number of responses required, so don't think that once you'll start a survey you'll be able to finish it at all. Sometimes the surveys aren't formatted correctly either to allow you to give truthful answers, so for example, you may be asked how many children you have and you select 0, the next question will ask you their ages and it wont let you select a no children option, so you'd have to select an age to be able to progress in the survey. This is quite common, I've found many of their surveys frustrating to complete. Also, they advertise that surveys pay up to £1 but this is absolutely not the case, I've never had one that pays out more than 25p and these are extremely rare, the norm is 10-15p.
One Poll NEVER respond to emails either, on their website they have a well advertised contact form which they encourage you to complete with question or comments, but they don't ever respond to these at all. You'll never hear back from them so don't waste your time filling it in! They have a Facebook page which they sometimes man, but as soon as you ask why they don't respond to emails or point out any issues you are having they ignore it. In short, their customer service is really appalling.
Recently, they sent some form of email to some users, not all users which was odd, saying that they would be closing as of Jan 1st 2012 and wouldn't be making any payments to people at all regardless of the user completing the surveys, when this was questioned they denied ever sending it even though it came from someone who actually works there. They said that they are in an excellent financial position but you only need to take a look at their Facebook page to see countless complaints about users not being paid.
I'd not recommend One Poll to anyone at all, their service to the user is really really bad. If I could give it zero stars I would..
Summary: Terrible site with no customer service