Newest Review: ... my email address and I thought all was well. I ordered well before the deadline for next day delivery so was expecting to receive my cash... more
Member Name: AnnieLizzy
Advantages: Good exchange rates
Disadvantages: Advertise products they don't hae, take too long to refund
I am going away in a week and instead of being disorganised and changing my money at the airport as I usually do I thought I would save myself some cash and do it in advance. I diligently checked a comparison site and OnlineFX came up as the best deal.
I had to create an account on their website which was pretty straightforward and I ordered my currency. A receipt was emailed to my email address and I thought all was well. I ordered well before the deadline for next day delivery so was expecting to receive my cash the following day.
A couple of hours later I received a phone call from them explaining that I was too late for next day delivery and that my cash would arrive the day after. I thought this odd as I ordered well before the deadline but as I am not going away for a while I let it slide.
A couple of hours later I received an email (not even a phone call) stating it was "too difficult" for the dealer to get my currency and they would be refunding mew which could take up to 5 days! If I was getting emergency cash just before I left on the basis that they do next day delivery it would have left me with no money to travel with. I am just thankful I have a few days before I leave. This does mean that I don't have time to use another delivery service and will have to use a High Street Bureau de Change which is what I was trying to avoid by using an online company.
I wouldn't recommend this company to anyone. They advertise products they can't supply and take a long time to refund (even though they seem to be able to take the cash from your account instantly).
I am aware that this probably isn't typical service but taking 5 days to refund when things go wrong is not acceptable. Neither is taking money for products they don't know they can supply.
Summary: Avoid unless you can afford for them to take cash for currency they can't supply!