My mother is extremely ill so I booked a flight through Opodo four days in advance of departure and received confirmation. Two days before departure, I checked the airline website and found that my flights had been cancelled. I rebooked on another site then called Opodo to ask why my flights were cancelled and why I had not been informed of the cancellation. I was told it was an 'internal error' and it was 'taken care of'. I said it was their fault, I had already rebooked and did not want to be charged. I was told I needed to be put through to cancellations. The person in cancellations said they were new and not trained to do this so sent me through to admin who told me to read the terms and conditions and I would not get my money back. They sent me back to cancellations (hung up on me mid-sentence). By this time I was in tears. Then I received an email from Opodo to say flights cancelled and no charge. Person in cancellations finally confirmed I would not be charged. All this after spending 50 mins mainly on hold at 10p per min. What would have happened if I had taken their confirmation at face value and had not checked the airline website?
My experience is of appalling customer service if you can reach them in the first place. I booked a flight through Opodo which subsequently cancelled. That was two months ago and it has taken me to be persistent to get a revised flight confirmed. I finally got confirmation of my revised flight yesterday after I contacted them on numerous occasions to find out what was happening. They are simply not interested in you as a customer and do absolutely nothing to resolve issues. They wont call you - you have to call them. You wait in a queue for an age - costing you a small fortune - and then your call is handled by someone who clearly has no interest in resolving your problem. Even now I have not received confirmation of my revised flight despite being promised that an email would be sent immediately. I have no faith whatsoever that I am actually booked on that flight and am now considering booking through someone else just for peace of mind, even if that does cost me extra. My advice - avoid using this company at all costs and book direct with the airline.
I used Opodo for 8 years and saw the various issues that had arisen on forums but having had no negative personal experiences until a short light to Jersey I stuck with them. Keep in mind I spent £10,000+ a year with Opodo on flights and cruises and it becomes clear they can't even look after a long term and high spending customer. What happened to bring the relationship to a suddent close was that I booked 2 return flights to Jersey and had asked Flybe at Exeter airport what the luggage cost was for 20kg and was told £14.99, when I booked with Opodo sure enough there was the luggage charge charge option of £14.99 so I added it. When returning from Jersey I was told by Flybe that Opodo had covered only 15kg (the website did not say the weight or give a choice but as the price was £14.99 I assumed when booking it must be 20kg because its the same cost as Flybe) and I had to pay £40 in additional luggage charges. I paid this and complained to Opodo but after 3 hours of phone calls (over 3 days and no returned calls) from my both my mobile and home in Spain I eventually got a call from Customer services the lady was called Rashee and she said she would call within a week but Friday May 31st came and went and no call! What is really annoying is I only asked Opodo to make good on the £40 and bear in mind they could see what I spent in a year but did they bother no! Zero customer service and they don't give a damn even though I informed them I used Expedia too and would transfer all future business to them. The warnings signs should have been clear to me when I called them regarding business class flights to Sydney and they said part of the flight could be in economy even though I would be paying for business class! One thing is for sure look at other forums and avoid Opodo like the plague and don't assume (like I did) that people only post when they have problems. This is frankly a horrendous company to deal with and thank god its only £40 imagine if it was a cruise or major vacation.
I would never, ever buy a airplane ticket with Opodo. I bought the ticket for 768.93EUR. Unfortunately I had to cancel my flight. All I manage to recover from my honest worked money was around 53EUR. In order to recover the 53EUR I had to pay another 50EUR. So at the end of the day I lost 765EUR. When you ask your money back they will tell you that you should've click on a obscure link on an email instead of saying it plain that you will lose your money if you have to cancel your flight. Is the only time when I make a transaction on internet and I lose almost 100%of my money. I lost before maybe a 10, maybe 15%, but never all my money. Good luck with your "business" Opodo.
Opodo is the worst airline booking search engine out there.
1. Horrible things can go wrong.
I booked a flight using Opodo for a leg of my family vacation in Brazil.
On the day of the flight at the checkin counter, the airline said the e-ticket didn't work. The e-ticket I had wasn't valid. Opodo never actually booked it. Can you imagine thinking you had a valid ticket for 2 weeks and then being told you needed to buy a last minute ticket at 5-6 times the normal price because Opodo didn't actually make your reservation? Even worse, the airline was fully booked on Christmas Eve and we actually had to fly out the next day. This means wasting a day of holiday, ruining the itinerary, paying for an extra night of hotel, wasting a night of paid for hotel, paying for transport from and to the airport again, and buying last minute tickets for 5-6 times the price. And then multiply that by 3 because it's 3 people. So yeah. Opodo sucks.
See the full review and pictures here:
Horrible experience with Opodo booking
I booked with Opodo on 12/18/2012 for traveling on 12/24 between two Brazilian cities. They sent a confirmation notice and issued e-tickets details the same day as the booking. Since I later did not get any contact from them either by email or phone call. I presumed the ticketing had been made.. But when the three of us went to check in early morning 12/24, the plane carrier could not found our ticket information and said our tickets were not in their system. Stunned , we spend 3-4 hours tried to contact Opodo to get an explanation and rebook the tickets at the airport. However, Opodo replied that our ticket booking was cancelled on 12/19 and had e-mailed the same day the cancellation. But I could not find any cancellation email in my Inbox or Spam.
Opodo could not book any ticket for us until after new year. We were stuck at a foreign airport without any help from Opodo. Luckily enough, we finally ourselves booked ticket to leave the airport on 12/25 Christmas day, but we have to stay 1 night in hotel, taxi transportation, and other expenses.When we got home we contacted Opodo about this miserable experience and ask for some compensation. They denied their fault and gave excuses, one by one.
First they said they had notified me about the cancellation, and the payment was refunded; they have never been able to show the original cancellation email although we requested many times. Then they said there was a system error/ technical issue. Yesterday, 1/8/2013, they said it was due to the credit card payment being declined [the card has very high, much more than enough credit limit]. Ridiculous, every email from them was a lie.
If they made a mistake and caused a customer's damage, they should admit it and compensate it, but they just lied and blamed customers.
I paid 1100USD to opodo for flight ticket... I got... nothing... ahhhh? surprised? Don't be surprised... 2 weeks now, fighting with customer service... Nothing! So far my money is simply lost! I am not sure if I can get it back some day... Anyway with the energy and the time I spent, if I get my 1100USD back, I will still remain THE LOOSER!!!!!!!If you want to loose, just use OPODO!!!!!!!!!!!
Opodo is a nightmare! you never get what you paid for, and the customer service simply ignore you! I can't understand that this website still exist!I booked a ticket, paid for it. Opodo charged my credit card... So far everything is ok... But I never received any confirmation, reservation number, and so far no eticket! My trip is comin and I still am not sure wheter I have a flight or not... I contact the customer service once a day.... They simply ignore my request and don't reply to me.I strongly recommend you to avoid opodo. I am not sure yet if I will solve my problems with them, but with the time and energy that I have to put in it, it will be anyway at very high cost! What a poor way to plan a trip!
Booked flights with Opodo for summer 2012 that involved a transfer in Madrid before handing back to the UK. When we landed in Madrid after a great holiday we were shocked to discover that our flight home had been cancelled and the airline had stopped offering this flight on that particular day all together. The customer service people showed us emails between themselves and Opodo several months ago confirming the company knew we had no flight. When I asked opodo about this they simply said a message must have gone into my junk mail and I'd missed it. We were told at the airport our only choice to get home from Madrid after Opodo had left us stranded without a flight was to pay a thousand pounds for a first class seat home! Just something to consider if you are thinking of using this company.
Described as 4 star by Opodo when in fact it would struggle to get 2 stars, very poor description bathroom area was just a clear glass shield ,not everyone one wants to see thier partner on the toilet or having a shower no privacy and place covered in wall to wall mirrors like a seedy brothel ( not that i would know but judging on films i have watched :-). ) ground floor room with a window completely covered with wood and mdf from the builders yard across the street.
I used Opodo twice, having given them the benefit of the doubt after a first bad experience. I never will trust them again.
The first time, my flights were cancelled because the destination airport was closed down! Opodo refunded part of the cost of the flights but kept a very substantial portion as their fee. I felt this was disingenuous because they had advised me to make the booking at this airport and should reasonably have known that it was going to be closed down (permanently) long before my booked dates. They didn't find any suitable replacement flights, but I don't really feel they tried (they made some really silly suggestions for airports a long way off), so they were secure in the knowledge they'd keep my fee.
However, seeing that those exceptional circumstances were unlikely to arise again, and finding a great deal through Opodo another time, I trusted them again. Sadly this time the airline (Hungarian "Malev") went bust. Opodo didn't contact me! I only found out, at the last minute, on the BBC News website. Thank goodness I didn't make my way to the airport! When I contacted Opodo they directed me to speak to the airline. They had no staff, but their single webpage sent me to my credit card company.
In the end, predictably, I was refunded minus Opodo's fees. I disputed this because the fee was more than I'd been shown on the booking form. Opodo sent copies of somebody else's T&C document (a screenshot, with the box ticked, but showing somebody else's flights!) and the credit card company accepted this!
I've never had a satisfactory explanation of where they got their figures from. I consider them to have stolen from me. So, in total Opodo have over £100 of my money in exchange for no services at all. They have never even apologised for the inconvenience.
I was a regular (every two days at least) user of Opodo with relatively few issues although it has become increasingly difficult to reach their customer support during the day. I continued with them but have now resolved to use Ebookers and Expedia after the most recent issue. Having booked a return flight to Point Noire in The Congo I called Opodo to change the flight to return a day earlier. I paid the £139 fee on top of the £1,800 air fare and was assured everything was in place. When my colleague arrived for his flight he was told that the flight had not been changed (Opodo had sent me an email showing it had been) but that his original flight for the following day had been cancelled, this leaving him in The Congo at 10PM with no fixed return flight. Calling the Opodo help desk was fruitless, it is only open between 9AM and 6PM so I instructed my colleague to return to his hotel. I called Opodo in the morning and they eventually apologised and re-instated his original flight. At the same time I emailed their customer services desk and have today (5 days later) received an email that says "thanks for contacting Opodo, please call our help desk to resolve this issue". The issue for me here isn't that they made a mistake, although it was significant, the issue is that when you need to call them out of hours, there is NOBODY and in today's 24 hour culture, and with a travel service, this is totally unacceptable.
Me and my partner decided to book a trip to Belize as this is where his family live. Opodo came up with the cheapest price, not by much but the cheapest. on our confirmation it stated that we could have TWO suitcases EACH. I thought this was alot as i had only travelled within europe and you are normally only allowed 1 suitcase. To try and be sure and prevent having too many cases at the airport, as we could be taking things family needed out in Belize where things are not so cheap, i emailed Opodo.
this is the email reply that i got from them:
Dear - Miss johnson,
Thank you for your recent email.
I've had a look into your booking for you and are allowed two checked in bags weighing 23kg each. Also in addition to the check in luggage you are allowed one piece of hand luggage.
Once again thank you for contacting Opodo and we hope that we can be of service to you soon.
- - - -
Following this email i thought i would be fine with the 2 suitcases each as confirmed now by them and on my confirmation.
When i got to the airport i was told we were only allowed one piece each, the lady at the check in also stated that "it is a common thing for opodo to make baggage allowance mistakes" we were shocked and now in trouble as we had luckily one extra case and no way to be able to shuffle our things as we had packed it with things for our family. We were charged £66 for the suitcase and that is only one way so will have to leave our suitcase in belize thus costing us the price of a suit case too.
As i was in Belize my mother emailed Opodo on my behalf to explain what had happened and to try and rectify it or perhaps get a refund for their mistake?
Sure enough we got an email back from them 10 DAYS LATER!!! stating that we should have read the FAQS. They also passed blame and refused to refund any of the money. What is £66 to a big company as that as to a person scraping money together to get home see family they have not for 3 years. More to the point they point blanked lied. to say im disappointed and angry is an understatement, they do not care or apologise or try to recify it and lied from the start. My advice to someone would be pay the extra few £ and use somebody else!
Hope this saves some of your from getting caught up with extra charges, never use opodo guys!
Booked a flight from opodo by AirBerlin London Gatwick- Nurymberg. Paid 100pounds for return ticket. My plans changed and wanted to amend my booking. Check on their website what would be the price for other dates- it was 105 pounds. I called once to ask how much would be the fee to change the booking -was told 25 pounds opodo admin fee, 27 Air Berlin fee and any difference in the price (in my case additional 5 pounds). Called again to change the booking and found out that would have to pay over ......... 200 POUNDS!!!!!!! and the ticket is still for 105 pounds but I cannot change it as they can ''only upgrade my ticket not downgrade it'' !!!!!! Moreover, it took over 5 mins for the lady on the line to found out if there are any seats available or not, while it takes SECONDS to find that out on the internet.
SO REGRET USING OPODO AND WILL NEVER EVER USE THEM AGAIN!!!!!!
Hi My name is Mr Michael France for the last free years i have been working in thailand . I recently booked a flight for my daughter and her boy friend to come and stay with me over christmass , well they decieded they would stay a little longer , so i phoned opodo and made flight amendments of what they told me for my daughters boy freind the price would be 75 gbp and for my daughter the price would be 50 gbp of what i autherised to pay on my credit card, recently i got my bank statement to discover opodo had taken a further 75 gbp off my credit card with out my athority, they are refusing to refund and tell me now that 100 pounds pluss 25 pounds admin charges applied to my daughters boy friends, and 75 pounds for my daughter, if that would of been so why did they take a fifty and a seventy five , then take a further seventy five off . i can not get a straight answer off opodo they have replyed with three differant resons , why if they make a mistake do they just not give you your monies back, and try not to turn the mistake arround to the coustomer i consider this theft. as any one experienced the same i would be interested in hearing from you my e.mail is email@example.com