Newest Review: ... me to be persistent to get a revised flight confirmed. I finally got confirmation of my revised flight yesterday after I contacted them... more
Total rip-off. Don't risk it.
Author Name: K Turner
Advantages: Apparently convenient booking site
Disadvantages: Non-existent flights and a booking (plus credit card) fee that will be stolen from you.
I used Opodo twice, having given them the benefit of the doubt after a first bad experience. I never will trust them again.
The first time, my flights were cancelled because the destination airport was closed down! Opodo refunded part of the cost of the flights but kept a very substantial portion as their fee. I felt this was disingenuous because they had advised me to make the booking at this airport and should reasonably have known that it was going to be closed down (permanently) long before my booked dates. They didn't find any suitable replacement flights, but I don't really feel they tried (they made some really silly suggestions for airports a long way off), so they were secure in the knowledge they'd keep my fee.
However, seeing that those exceptional circumstances were unlikely to arise again, and finding a great deal through Opodo another time, I trusted them again. Sadly this time the airline (Hungarian "Malev") went bust. Opodo didn't contact me! I only found out, at the last minute, on the BBC News website. Thank goodness I didn't make my way to the airport! When I contacted Opodo they directed me to speak to the airline. They had no staff, but their single webpage sent me to my credit card company.
In the end, predictably, I was refunded minus Opodo's fees. I disputed this because the fee was more than I'd been shown on the booking form. Opodo sent copies of somebody else's T&C document (a screenshot, with the box ticked, but showing somebody else's flights!) and the credit card company accepted this!
I've never had a satisfactory explanation of where they got their figures from. I consider them to have stolen from me. So, in total Opodo have over £100 of my money in exchange for no services at all. They have never even apologised for the inconvenience.
Summary: Thieves. Do not trust or be swayed by attractive prices.