Newest Review: ... me to be persistent to get a revised flight confirmed. I finally got confirmation of my revised flight yesterday after I contacted them... more
I will never use Opodo again
Author Name: Royston Betts
Advantages: None at all
Disadvantages: Poor after sales, poor customer service, poor communication
My experience is of appalling customer service if you can reach them in the first place. I booked a flight through Opodo which subsequently cancelled. That was two months ago and it has taken me to be persistent to get a revised flight confirmed. I finally got confirmation of my revised flight yesterday after I contacted them on numerous occasions to find out what was happening. They are simply not interested in you as a customer and do absolutely nothing to resolve issues. They wont call you - you have to call them. You wait in a queue for an age - costing you a small fortune - and then your call is handled by someone who clearly has no interest in resolving your problem. Even now I have not received confirmation of my revised flight despite being promised that an email would be sent immediately. I have no faith whatsoever that I am actually booked on that flight and am now considering booking through someone else just for peace of mind, even if that does cost me extra. My advice - avoid using this company at all costs and book direct with the airline.
Summary: I would not recommend this company to anyone