I tried this company a few months ago.THEY WERE A DISASTER. I ordered a few hamster cages that were on special offer.They seemd a very good buy. I paid for them via cc and waited.After a week I contacted them and was told they had run out of stock. I decided to wait.Following week they arived via SECURICOR only to find three of the cages damaged.They were also different to the ones ordered. They decided to refund me my monies and ask me to dump the damaged goods. I explained I needed the cages but they refused to deliver new cages. Because I had benefited from the deal,free hamster wheels,houses,bottles etc I decided to give them another go. I ordered some bird products and noticed the sales price quoted was dearer than the normal price. I asked them why and they did not reply. The sand sheets I ordered came up as £0.00 on my order so I checked when the invoice arrived.Yes they were delivered ia securicor again and the sand sheets were £0.00. This was obviously a mistake so I contacted them. THEY IGNORED MY E- MAILS.
Yup, I've tried it and the free gift was delivered in a MASSIVE envelope the very next day. The envelope, addressed in very neat writing, was bigger than it needed to be, but this just added to the excitement. It wouldn't be in keeping with the spirit if I tell you what the surprise free gift was, but it's not bad for filling in a form and getting to check out a new website for your furry friends into the bargain. The main thing is that this is a free gift which actually materializes, which is rare, as is the fact they DON'T ask you for your credit card details to get it. The fact that it arrived so promptly also bodes well for the delivey practices of this company. Julesls has written a very comprehensive description on this website, so I won't duplicate that information. Go on, go for it. I only tried it last week, so the offer's still ON.
My dog is on a special diet that I pay through the nose for and it takes a 10 mile round trip to the vets to collect. I visited this site in the hope they might supply it, or at least be able to give me some information. Most of the stuff on here I can pick up at my local pet shop, the designer range is bizarre (why have they mis-spelled Burbery, is it a fake designer line?) with over-expensive run-of-the-mill beds and nasty sparkly collars. I did the dry run shopping and got my free gift (a book) within a few days, but I am still waiting for an answer to the e-mail and follow up phone call. It's a fact that pet owners spend far too much on their animals (look at the pet food section in supermarkets, the selection of food gets more and more like a gourmet dinner). What we need is a site that allows us to indulge with top of the range food, toys and bedding along with budget ranges for when we are feeling the pinch.
The promoters of PetMad.com are pet industry professionals, who in 1995 successfully launched Petstop Superstores, Ireland's leading chain of pet stores. This easy to use site is where you can: Communicate with other pet lovers about your pet; Find answers to problems from an experienced vet; Enter competitions to win pet prizes. The last prize was £200 of pet food (I might have better luck next time); Shop for pet products; Join a kids' club (for you or your kids) with puzzles, facts, pictures to send of their pets. There are regular features. At the moment these are: Problems with cats scratching furniture Moving house with your pets Shopping Finding what you want is straightforward. Choose the pet you wish to buy for and then select from the various headings, such as bedding, feeding equipment, litter trays, toys, books and food. They have a variety of brands, and stock some of the brands that are usually seen in the supermarket, but not all of them. They also stock Iams and Royal Canin. Prices are good. They have regular special offers - usually 20% off RRP. The delivery charges are £2.95 or FREE on orders over £15. This is very good and on similar sites usually have to spend around £40. Points system Every time a customer shops from the PetMad site, they earn points. A point is given for every £1 spent. When 100 points or more have been collected, the cash equivalent will be deducted from your bill on your next shopping trip. The only problem I have found with the points system is that if you want to only order £15 worth to benefit from the free delivery, then when you get to the checkout and see your order, the points you have earned are taken off automatically and if the final price is below £15 you will be charged delivery. I have checked this with them thinki
ng it must be an error, but they do confirm it is correct. I suppose it would be best to order around £20 then free delivery will still apply after points have been deducted. Delivery Although they do state that delivery is within 3 days, I have on the only 2 occasions I have shopped there, had problems with delivery. Part of my first order did arrive within that timescale, but I had to wait a week for the rest of the order. This also happened with my second order and I did have to wait longer. They are good at answering queries and informing you of progress with your order. I usually receive a response within 2 days. There is also a 'click to ring back' link on the site. Just enter your telephone number and they will ring you back. At the moment if you want to know what it's like shopping on the internet, you can do a 'dry run' with them and receive a surprise gift for your pet. They take you through the steps of ordering from them, but you do not have to make the purchase.
I have ordered from them twice now and found a couple of items there that I hadn't seen anywhere alse, a giant ball for my dog to play with that he couldn't chew. The site is nicely presented and has some usefull information sections, especially good with choosing a new pet for a child. You can chat with other pet owners online, take advantage of their loyalty programme and get advice from experts. What ever pet you have it is well worth a visit.