I ordered two pizzas from the Pizza Hut in poplar e14, not only did the delivery NOT come, when I phoned to enquire where my delivery was all I received was attitude and abuse from the person on the other end, I was then told "come pick your pizza up yourself" DISGUSTING STAFF & DISGUSTING MANNORS. I will never use this place again, and I advise everyone to order elsewhere!!!
If you're a takeaway shop offering a delivery service, delivery your food! If I wanted to collect I would have done so in the first instances.
Hire courteous staff with MANNORS and not rude, obnoxious workers.
I will be making sure family, friends, co-workers, neighbours and myself will not order from this place again, I'm extremely disappointed in the customer service and the fact I'm starving and have not got my delivery.
Never again. I'm utterly disgusted by this experience.
I have been absolutely shocked and disgusted by the service I received from Pizzahut. So much so that I will never be using them again.Their website was unclear re: offers they promote, no indication as to if the offer was applied to my order. The order I placed had parts missing and wrong bases. Customer service promised to send me a voucher after my complaint but never did and ignored all my following emails asking where the voucher was.Cowboy company, disgusting service, should be closed down.
Got 2 for one offer. Bbq meat pizza ok but chicken one tasted of nothing. Had to ring them since they have no security when adding your visa details. The customer service reply when I emailed them was that it WAS secure. Its not, and their survey website was down too. First time id used them. Crap food. Crap business sense. That said, the girl I spoke to at the camberley branch was lovely and polite!
Pizza Hut in Poplar E14. I had to order food from this place and I will never do it again. Our order took over 2 hours to come just 5 mins up the road. They are unhelpful on the phone when you order it's like they can't be bothered. When I called after an hour I was told their delivery car had been in an accident and was now off the road. When I called again after an hour and a half I asked to speak to the manager, he said that the car had broken down! he then proceeded to laughed at me when I told him his customer service was disgusting. Everyone that works at this place are idiots. The food is cold when it gets to you and they have no respect for their paying customers. You need your brains tested if you ever order from this shop...the only reason I have clicked 1star for this was because I had to ...if I had my way I'd give them minus 5 stars.
I can't count how many times the website crashes when you get to the checkout. On top of this my I was just charged £30.55 when it should have been £21. I used the voucher code on their website and at checkout it was £21 but on completion it said "we have received payment of £30.55 from your debit card"I have had enough of this bunch of incompetent idiots. Overcharging and delivering the wrong food on numerous occasions. This is the last time I will ever use pizza hut. Dominos here I come.
Have ordered a few times from these guys. Never been on time, rarely warm and customer service is appalling. Poor quality, unreliable, over-priced and unapologetic. Avoid unless there really is no alternative.
I ordered a vegetarian pizza and some cheese and onion potato skins (listed as vegetarian) from my local Pizza Hut. Half the potato skins had bacon under the cheese and my pizza had ham on it, I wasn't too impressed. Their food shouldn't be labelled as vegetarian if there's a chance of their staff putting meat on things. Can't give no stars so one will have to do.
I ordered pizza hut delivery from London Crouch End branch today.Half way through eating pizza with my partner I found HUGE INSECT in it!I was about to bite that slice of pizza... I got sick.Insect was baked inside the dough.I called branch and was told they cannot even refund my card payment, I need to fill in form online.I filled in complaint form, waiting for response.I took pictures of it and will be showing them to all my friends and neighbours.Pizza hut- NEVER AGAIN!
This is a fairly straightforward website to us in my opinion. When you get to their main page, you pick the menu option if you want a home delivery. I have done this loads of times rather than phoning, saves money on the phone bill. Then up comes your menu. Everything is there. First off you are shown the deals available. If you dont want one of those then you click to go to pizzas, and up comes your pizza menu. Prices are clearly displayed and you can even pick to have a half and half pizza meaning your pizza is half of one flavour and half of another. This is ver useful. Once you pick your pizza, you then get to pick your sides and deserts if you want them and then you are on your way to the checkout and waiting for your pizza. The easiest way to order i think
The first page of the website welcomes you and has a clear easy to understand layout. It is broken up into three sections one where you can "visit the restaurant", one to "deliver to your door" and one showing a couple of the current special offers. The visit the restaurant is a simple 'click on' link, the deliver to your door part gives you a box to enter your postcode and the adverts are in a flash format where they change to make the page look a little more exciting.
Visit the Restaurant
Under the option to "visit the restaurant" you can find your nearest pizza hut, look at the menus and special offer, book a table and even buy a gift voucher for someone! Each page of the site is quick to load and the style of the website shows good continuity of house style. The key thing that stands out to me is that the site is not cluttered with advertising or too much information; this makes it nice and easy to find what you need. As you look at the menu, it is easy to click through and see the different options, although I quickly noticed that the nutritional value and ingredients are not included here. I flicked back to the previous navigational menu and found a link to these there. However, whilst they do give you all of the ingredients in each item of food on their menu, if you want to view these ingredients or the nutritional information then you can only do so by opening a PDF file. This is a bit of a hassle as it would be much better if they were just shown there on the website. I opened a couple of the PDF files to take a look and the ingredients and nutritional information were very clearly laid out in table form, although if you do not have Adobe Reader installed on your computer then you will not be able to open these files until you have downloaded and installed it. Although, it is free and most people are likely to already have it installed.
If you choose to book a table it asks you for your postcode and will then show you the restaurants nearest to you. When I type in my postcode it shows me all the restaurants up to Worthing which is 37.2 miles away from me. With each restaurant it tells you the address, phone number, distance and the services available. You can then click for more information and you will get a map as well as the opening times of the restaurant and more details on what services the offer. Once you have chosen the restaurant you wish to visit there is then a brief form to fill in to book your table. All it asks for here is your name and contact details and then the time and date you want to book for as well as how many adults and children. Here you can put in a request for a highchair, state if you need wheelchair access or any other requirements.
This section of the site also enables you to sign up to Pizza Hut's email newsletter. If you do this they will send you regular emails with all the offers and deals and the current promotion is that you will also get a free garlic bread when you sign up! The other feature here is buying a gift card. I am slightly bemused by this idea, as I cannot think of anyone that I would give a pizza hut gift voucher too as a present! But I suppose it would be something different eh?
Overall the visit the restaurant section of the site is well laid out and easy to navigate. There is no link to get back to the very first homepage as this section includes a delivery option link along the top menu bar incase you change your mind whilst looking at this section. Although there is a nice colour scheme and some good use of images, the webpage design in itself is quite simplistic here, this makes it easy to use and not too overwhelming although from my own experience of web design, small touches such as rollover links could be an improvement. As further praise for the website though, they have designed each page so that it will fit on most computer screens without the need to scroll down for miles.
Delivery to your door
The delivery to your door section works by asking you to enter your postcode on the main page so that it can show you what is available to you. Where I live now the nearest Pizza Hut delivery is about 5 miles away and unfortunately they do not deliver as far as my house (which I think is a bit ridiculous as I'm not that far away). So when I enter my current postcode I get taken to a page which only gives me the option to order for collection or to order to collect later on. Whilst this is clearly laid out it doesn't anywhere on the page make it clear that I cannot order for delivery due to being too far away. By my powers of deduction I worked this one out for myself but I could see how someone would be confused thinking they may have clicked on the wrong thing as this page says nothing about delivery! So anyway, from my location I can order for collection here. The next page gives me a choice of various Pizza Hut's local to me. Once I have chosen my desired Pizza Hut I get to the option to choose a pizza, choose a pasta or pick a deal. (This is the same page I am taken to if I choose the delivery option whilst at my friends house where Pizza Hut actually DO deliver to!) Whichever option I choose will take me to the relevant options but the menu along the top of the page allows me to change my mind and add other things to my order. These menu pages seem a little slower to load which is probably due to the images included to show examples of different menu items although this is a bit frustrating if you are as impatient as I am. On the create your own pizza option you can choose from all the bases that would be available in the restaurant (pan, Italian, stuffed crust, cheesy bites, garlic cheesy bites and pizza mia). You can then choose the required size and tick the toppings that you want to include on your pizza. As you hover over the bases and the topping options is gives you further details on what this includes as well as symbols to represent how spicy it is and whether it is suitable for vegetarians. Once you have chosen the basics you can then add or remove toppings which is very helpful if you have chosen a topping option such as "vegetable supreme" but don't want the mushrooms.
The Pastas menu is slightly simpler as you just choose which pasta option you would like and the quantity required. The sides menu and the dips menu work in the same way and have a good range of options. Then there is the deals menu which gives a good range of deals to choose from which are definitely worth looking at if you are ordering for more than one person. The final menu option is desserts and drinks. The drinks available are all in 2litre bottles and there are the different variations of pepsi or tango or 7up available. The desserts list is a little disappointing as three out of the five options are all icecream. Ok so they are interesting flavours but if you don't like or don't fancy icecream then your choice is going to be very limited! The only other two dessert options are warm cookie dough served with icecream (!) or a dessert called toffee apple meltdown which is served with - guess what! -icecream! This is a real shame as the desserts offered in the actual restaurant are delicious and yet none of them are offered online.
One of the useful features of the website is that when you choose something you would like to order it will then give you the options of what you can add to make I into a deal and tells you how much money you will save by doing so. Once you have chosen your lovely food you go through to the checkout and will need to fill in the form asking for a few personal details and your delivery address if you are ordering for collection. If you are already registered with the site then you will only need to put in your email and password to save you having to enter all your details again. You will then be given the option to either pay now or pay on collection/delivery. If you choose to pay online you will be taken to a secure page where you can enter your card details. This is a useful feature, particularly if you are ordering for delivery as it means you can pay before it arrives without having to find the cash or go to a cash point before it gets delivered. The minimum order for collection is £7.99 and the maximum order is £250!
The delivery of my food
On the occasions that I have ordered food online for delivery (when i was living in Brighton and when at a friends in Hastings) the delivery service was impressive. They delivered quickly and the food was still piping hot when it arrived. When you have already paid online you will be expected to have the card you paid with available before they hand over the food although I have only been asked to show this once which was when I ordered to my flat in Brighton. Whilst I have in the past had some very nice food delivered from ordering online, I have been dissapointed with the quality of the food at times, it does seem like they put less effort into the food cooked for delivery. Although it has still been enjoyable I have found the food to be a little dry at times. So I would prefer to go and eat in a Pizza Hut restaurant as I have always been impressed with the quality of the food, but delivery is certainly the next best thing.
Summary of the good points
You can order your food online for delivery or collection
The site gives the nutritional info and ingredients of all their food
Clear, attractive website layout that is not at all cluttered
Plenty of good deals and offers
Easy to navigate with well designed menus and links
You can pay securely online
Option for booking a table online which also allows you to specify any requirements (highchairs, wheelchair access).
Can register with the site so that next time you wont need to enter all your details again
Easy to use menus when you choose your food.
Good information given when ordering food.
Wide range of pizza available.
Gives you the option to add or remove toppings.
Shows you how you can turn your offer into a deal to save you money.
Some attractive animations included to keep the site interesting.
The site is well maintained and updated.
Reasonable prices with no extra delivery charges
Option to choose delivery time
You can add delivery requests or instructions such as "press top buzzer"
Summary of the bad points
Very limited dessert options
They do not deliver to my house despite me living less than 5 miles away.
If they cannot deliver to you, the page you are taken to does not make this clear.
Ingredients and nutritional information pages require you to have Adobe Reader as they are in PDF files.
The food that I have delivered through online orders does not seem to be of the same high quality as the restaurant food.
No real healthy options (salads etc)
Any orders over £20 must be paid by card
The Pizza Hut website is well designed, easy to use and it does its job. The navigational menus are generally good although found that it would sometimes time out if you were looking at the food options available or if you press our browsers back button then you would have to go through the whole postcode step again. The limited range of desserts is disappointing and I have never been overly impressed by the quality of the food that they deliver, they seem to put less effort in if it has been ordered online. The website does contain everything you would need to know and with the exception of the ingredients and nutritional information it is all easily accessable and displayed where you would expect/need it to be. The red colour scheme fits in with the Pizza Hut restaurant colours and their logo colouring. Overall it is a good website an offers a good range of features. I prefer to order online if possible as it gives you the time to properly work out what everyone wants to eat and edit the order to you satisfaction. I will definitely use the website again but tend to prefer using it when I am somewhere that they will deliver too as I am quite lazy! So yes, a good website, I can't quite give it 5 stars for the reasons above but it gets a strong 4 stars from me.
I suppose I should start off by clarifying this is a review of the pizza hut delivery service via pizzahut.co.uk, and the branch in question is the one on Aylestone Road in Leicester, whilst they are a chain , as with all chains experiences can differ somewhat from branch to branch and positive experiences in one is not guaranteed in all.
Pizza hut now offers the option to order via their website, with their slightly lower minimum delivery threshold (£7.99), I decided to give them ago tonight as a change from dominos, opting for the meal deal, priced conveniently at £7.99 just at the threshold.
The meal deal consists of a small pizza, side and drink, I opted for the pepperoni pizza, cheese covered nachos and a can of Pepsi. This was paid for in full online, with a pre arranged delivery time of 19:00, delivery came at 19:06, so within an acceptable margin.
So delivery, being in halls, delivery's companies tend to have some trouble finding me, and so had to call me on my mobile to locate me, considering that this has being the case with just about every fast food chain I've ordered from, I think it can be safely assumed that I'm just in a hard to find location. As is standard when ordering and paying online the card you paid with needed to be presented to the driver, to confirm my identity.
The pizza was hot, as opposed to luke warm as so often seems to be the case with pizza deliveries, with a good amount of cheese and pepperoni. The nachos, truthfully I only ordered to get up to the free delivery threshold, weren't anything remarkable, quite likely as I only started on them after the pizza was finished meant that they had become somewhat soft, they were covered in a good amount of cheese a salsa like dip, and chillies. Truthfully they didn't taste fantastic compared to the pizza but not altogether bad. My one complaint was that the drink wasn't cooled, which contrasts with domino's who almost always provide chilled drinks, given that its home delivery and is assumed to be for immediate consumption I do believe that they should provide chilled drinks.
However whilst there are a few negatives, they are not so great that I wouldn't order from them again, they are slightly cheaper than domino's and don't have such a high minimum order. The pizza was excellent, and I would say better than domino's are certainly better than most of the independent chains, the nachos I suspect would have being better if I had eaten them immediately but weren't that bad. The only real complaint was the drink not being chilled, which is a minor factor really, so yes I would happily order from them again.
One of my favourite places to eat is at pizza hut as it is unlike any of the other fast food chains. The thing that makes it stand out is the fact that you feel as though you are dining rather than 'having a bite to eat' or 'nipping in for a takeaway'. Everytime i have visited a pizza hut i have always been treated very well and served promptly and correctly. The staff seem very comfortable working in the laid back environment. Obviously as you can tell from the name, the menu consists of mainly pizza's however in a bidf to make the place more orginal different dishes are being served. For example there are many different pasta dishes, they are lush, trust me! It also has a wide variety of salad for those who want the salad bar option. As well as the restruant, the delivery service is great too! I have always had my pizza delivered on time and it is always hot. They also give great prompotional deals to in the post so be sure to look out for them. My favourite thing about the pizza hut is when you have birthday meals, they put out baloons but they not only put candles on the cake, but also decorate it with their own sweets on the outside of the cake. This is a lovely treat and i think the cost is very reasonable too. However on the pizza menu it does lack in vegetarian options.
We visited the Old Christchurch Road Pizzahut last night (27 Feb 2010) and I felt that I just had to write to describe our experience because it was incredibly bad! I don't actually see it as the fault entirely of the young staff who were working there because there didn't seem to be any management presence at all. The salad bar was not in operation at all - completely empty. Our son was given a tiny little bowl to fill with salad when there was no salad bar. Surreal!! So I had to ask for it to be filled in the kitchen since they had presented him with it! We had to wait a very long time for what we ordered and when it finally arrived one of the orders was wrong - it got put right but again this incurred a very long wait so we were not all eating together. My son had to eat wraps on their own because he had to wait so long for them to arrive that the rest of the meal would have been stone cold! The restaurant was very cold so anyone there was shivering through their meal even though we did mention it. Then we we waited so long for our ice cream factory bowls to be delivered and finally when we managed to catch the eye of a waiter (they clearly weren't expecting many in that night as there were hardly any staff and those that were there kept disappearing! They were seriously elusive) The waiter agreed to get us our bowls but had to tell us that the ice cream machine had run out of ice cream!!! By this time we were in stitches laughing at the events of the evening. Just couldn't help it. The machine got refilled and then we approached it eagerly. Only to find that it still wasn't working - my husband caught a slug sized amount of ice cream in his bowl. He told the waiter that the machine was constipated and he went to look at it. My son took a photo of the bowl just to remember the funny evening because the good side was that we were all having such a laugh! I reassured the waiter that we didn't blame them for the evening - I didn't ask for money back actually because clearly we are in a recession and anyone eating out at all should feel grateful at a time like this just to be eating out and things are are only going to decline with the economy in the state that it is. The waiter confided that he had had to suffer a lot of complaints that day and I felt sorry for him. I also found it easy to believe!
I just wonder if the senior management are deliberately running the place down for a cheap takeover!
It seems such a precipitous fall from grace to what the place used to be. We have had great times in the past with family or larger groups of children at incredibly reasonable prices. No senior management would have allowed this though.
We have always in the past thought of Pizzahut as a crowded place buzzing with people on a Saturday night. It really was almost empty.
I write this only for its interest value to other readers. I'm not looking for a refund because as a family we had such a good laugh - because it was entertaining - these experiences can be quite funny when you are not used to the experience and staff are vulnerable without leadership. It's like blaming young children for bad behaviour when they have no decent parental guidance!
We didn't spend much money either and let's face it - we're not exactly experiencing famine in this country! We had a fun evening full of laughter at the unexpected.
When you first go onto Pizzahut.co.uk, it comes up with two different options. Theres a link which says 'visit the restraunt' and the other says 'delivery to your door, enter the post code'. Underneath that are current deals which they are offering.
If you click on 'visit the restraunt' it comes up with a new page. On this page you can see whats new, meals and menus, find a hut, register and gift cards. There is also a box where you can enter a post code which you can find your nearest Pizza Hut and book a table.
If you choose the 'delivery to your door' option on the first page, you first enter your post code. It then comes up with two boxes with different options. The first one is 'order for delivery' and the second box says 'order for collection' with each option you can choose where you want to order now or late, if you want to order later then you can choose a time. To the right of the page shows your local pizza hut and the opening times.
If you choose the option 'order for delivery' it comes up with even more options which are' pick a deal' 'pick a pizza' and 'pick a pasta'. If you choose pick a pizza then you check the pizza you want and add it to your order. You can also custom your pizza incase there are toppings which you dont like. You can also add starters and deserts. At the top right of the page you can see everything you are ordering and the current total.
The food comes nice and hot but can be expsensive but I always order when I has special offers such as 15% off when you spend over £15.
In conclusion, pizzahut.co.uk is a great way to order your pizzas and is simple and quick.
Pro: Good quality pizzas; Decent topping selection
Con: Terrible customer service; Food doesn't arrive hot; Expensive
I've had mixed experiences with Pizza Hut. It is extremally expensive, but the pizzas are at least tasty, and worth paying a bit more for them - with use of vouchers it can make them reasonable value for money.
Unfortunately most food I order from them isn't hot - starters are usually woefully undercooked, the pizza is only warm, not hot (they quickly shelved their recent 'refund if your food arrives and isn't hot' offer, no doubt because they had so many people making use of this).
Meanwhile their customer service is non-existant - there are no obvious contact details for customer service/compliants. One recent problem I encountered with them was their inability to accept cash for the pizza - despite saying their drivers carried change with them, the delivery driver admitted he didn't have his, and his 'suggested' solution was for me to walk with him in the freezing cold to a shop ~5 minutes away so he could get change (all while my pizza was rapidly cooling off). Despite the website allowing payments online he was also unable to let me pay with this method because of issues with how they account for it. In short it was a terrible experience and the lack of any apology from this driver coupled with not even having anywhere I can report my complaint to means I won't use them again for a very long time.