Description:Travel - Internet train ticket site
Newest Review: ... the train operator provides it you can book a specific seat on the train. You have the ability to request window or aisle seats as well as facing a forward or backwards direction. Once you have chosen your tickets they appear in a box on the right hand side of the screen, similar to a 'basket' you would find on amazon or the like. This is one point where I think the interface could be ... more
Customer redspottedhanky.com Reviews (13)
by - written on 21/09/13 (Very useful, 55 readings)
I've been a fairly frequent train user over the last 3-4 years and I've been using redspottedhanky for around two of those. The site acts as a third party for booking travel and accommodation. Booking a ticket It is easy to search for your required journey. First you need to provide details of your to and from points, day/s you want to travel and before/after time. From here the site will provide you with a range of journeys which suit your criteria and various different ticket options with the corresponding price. Special requirements like first class, no changes in train and railcard options are available. It is then up to yourself to select ... Read the complete review
by tdoog - written on 11/06/13
The best companies are ones that show outstanding service when things do not necessarily go according to schedule. RSH is definitely NOT a company that provides customer service. If you happen to book with them and there are no problems with your journey, then you will probably not have any qualms with them. However, if for any reason you need to phone their customer service, your opinion will quickly change. They regularly promise to return phone calls or contact customers via email just to get them off the phone. In no way will they endeavour to help you find a resolution for your problem, even if they are the ones to blame! Avoid!
by - written on 01/06/13 (Very useful, 108 readings)
www.redspottedhanky.com Redspottedhanky - a rather odd name I would say - is predominantly an internet train ticket service, where you can book tickets for trains up to three months in advance at a discounted price. To book your tickets, you must firstly do an online search on the redspottedhanky account and chose your journey, route and time of travel, when you have made your final decision then you confirm your order and pay for the tickets, you can either make payment via your bank debit card, or if you have any credit on your RSH account, then you can use the vouchers that you have stored. How do you get vouchers for your account? ... Read the complete review
by davidrgreenuk - written on 13/05/13
In November 2012 we asked for a refund of train tickets following cancellation of our trains due to flooding. I sent my tickets back to Redspottedhanky, who claimed, first, that they never arrived. After several phone calls, they miraculously found them. They asked for my card details, then, after several months and numerous emails and phone calls, claimed they'd refunded the money. However, there was no record of this in my account, and it then seemed that they'd transferred it into a completely separate account. They could not provided evidence of the transfer; we've sent them confirmation from our bank that no refund ever arrived, and now, SIX months later, we're still waiting for the refund. Their customer service has been appalling from start to finish - totally inefficient, never calling back, ignoring emails etc. I will never use them again and I strongly recommend others to do likewise.
by Jonk - written on 19/02/13
People at their FB are complaining that the vouchers issued to them are removed without notice. RSH representative there admit it and ask people to phone their helpline. I personally think those customers have had a lucky escape: imagine if what is removed behind your back is not a voucher but a ticket to an important meeting...