by irene mcculloch - written on 19/12/13
i bought two tickets for a concert only to find when we got there the tickets had been sold twice so was refused entry.seatwave would take no responsibility,they blamed the seller,you have to provide proof that you were denied entry before they will make a refund,has cost a fortune in phone calls trying to get this resolved ,trading standards have been informed .
by - written on 20/11/13, updated on 20/11/13 (Very useful, 59 readings)
I recently bought two tickets to a sporting event and then the person I was going with said they couldn't come after all. I offered the spare ticket around to friends but no takers so I decided I'd have to sell it online. In the past I've always used Ebay to sell tickets I can no longer use but now they have an offshoot site which was ... Read the complete review
by Geghani - written on 19/08/13
I had 2 extra tickets for MUSE gig @ Emirates Stadium which were bought for my friends, but they didn't make it, so I decided to sell them. It's already been 3 months that I've sold the tickets via this website, and haven't received any money back. I have written to the customer service 6 times already. At first they said it has been sent, and then they said there was a problem with my account, which is not true as I was actively using my account at the time, and then they started promising to send the money "soon", which NEVER happened! DON'T use this website!
by NikkiKidd - written on 18/04/13
Purchased 6 tickets in September 2012 for Pink concert 21 April 2013. Paid £650.Order confirmed etc. told tickets would be sent 2 weeks before concert.I get worried as the tickets havent arrived as promised, seatwave e-mail me saying promoters havent printed etc...they were aware of the delay blah blahToday, 4 days before concert I have been told that the "seller" is unable to provide my tickets!!!Seatwave said "sorry, but you will be refunded"Sorry!!!! Myself, sister & my 4 daughters really wanted to go to this concert, I have never been to a large pop concert, so I'm inexperienced in purchasing any tickets other than from my local theatres!! NEVER AGAINYes seatwave have refunded but that's not the point. I also found out that the face value of the tickets was £45 So I had paid well over the odds too!!! NEVER AGAIN.
by simon - written on 07/12/12
Don't even think about selling through Seatwave. I had 4 tickets for Jingle Bell Ball, that o2 despatched ridiculously late. I had sold them on Seatwave at face value of £55. The buyers got nervous, understandably, but Seatwave's policy is to offer the buyers alternative tickets (in this case at £135 each) AND THEN CHARGE THE SELLER (ME) FOR THE PRICE DIFFERENCE. So not only did I lose the £200 i had sold the tickets for, my credit card was charged £320 extra for the difference. Don't use Seatwave - give the tickets away or throw them down the toilet - it's cheaper.
by Reg - written on 27/07/12
Recently bought tickets for a sold out show (which is the whole point of Seatwave). Very impressed with the whole setup and the way it works. Customer service was outstanding, answering emails within minutes.People here seem to be criticising prices but that has nothing to do with Seatwave; it is a market, if people ask too much they don't sell their tickets. Perhaps people are thinking this is a primary ticket outlet? It is not. If a show is sold out you generally have three options: ebay, Seatwave, touts outside the venue. Seatwave seems the only one to give you cast-iron guarantees if tickets are bogus, or fail to turn up in time. It is a brilliant model and it just simply works! I will be using them again and again.They are the Amazon of ticket buying.
by cherryacid - written on 08/03/12
ordered a ticket from Seatwave a week before Xmas for a concert in the beginning of March. i didnt expect to get my ticket til around January time so i was quite happy waiting. So i waited....and waited... Several people i knew going to the gig had received their tickets(from another source) already so when it got to 2 weeks before ... Read the complete review
by Joe - written on 27/02/12
This site is proclaimed as the "fan-to-fan exchange site".HA! What a joke.It's basically like taking all the touts who stand outside concerts mumbling "buy and sell tickets" and putting them online, giving them a chance to make way more money because they now have a marketplace, and therefore giving them more reason to snap up all the tickets available on general release.It should be closed down.eg the Paul McCartney CANCER CONCERT (a charity event) sold out super quick, and then magically within 5 minutes, 100s of "fans" decided they couldn't make the concert and put them on sale on Seatwave for 5 or 10 times the face value.It should be made harder for touts to ruin the live music scene, not EASIER which is what seatwave does.
by jim - written on 07/01/12
Hi purchased 2 tickets on their web site at 5.30pm for Children in need concert at M.e.n Arena in Manchester on the night of the event for myself and my daughter for £120. Their web site instructed that the tickets would be available for collection at a Mail box office in piccadilly Manchester. I arrived at 6.35pm and no one was ... Read the complete review
by - written on 31/10/11 (Somewhat useful, 256 readings)
I acquired 'expensive' tickets a few weeks ago and have received 2 emails in the meantime saying that Seatwave were following up and the tickets would be dispatched shortly. It is now 2 days before the event (glen Campbell in Bristol) and I thought best to go online and check what has happened. I eventually found a contact number for ... Read the complete review
by Jonathon Roy - written on 07/03/11
Bough tickets on their website. I searched on there website for tickets in Glasgow for maroon 5. Now if it's me just say but I expected the tickets I selected to be for maroon 5 IN Glasgow but no I supposedly selected tickets for Bristol. When I reported this matter I was told that it was my fault and that I should be more careful but there is nothing that they are willing to do or help with. I honestly say that do not use this website it is misleading and pretty much day light robbery.
by John - written on 17/01/11
Selection of tickets and ordering process very easy, but shipments and follow up are terrible. Lied to several times, finaly they managed to arrange for ticket pickup at the venue. But no refund of very expensive UPS freight costs. DO NOT USE IF OUTSIDE UK......
by Anne Gavin - written on 19/12/10
Seatwave are not up to the task of delivering on their promises! I purchased 2 tickets for Enrigue Iglesias concert in Belfast, paying well over the odds because they were advertised as ready for immediate dispatch and I wanted them for a Christmas gift. 22 days later and i still have not received my tickets. Attempting to contact Seatwave regarding this matter has been an absolute nightmare. They just do not want to know! Their 'suggested solution' is to print off gift tickets, but they are not in the least concerned that they have falsely advertised and mis-sold a product. Never, ever again would i deal with this company. They are an absolute joke!Anne, Co Tyrone
by andreas - written on 06/11/10
I would not recommend them at all (one star only because I cannot give none). For one, they are outrageously expensive and charged me more than twice the actual ticket price. Which is my own fault I suppose, for not searching properly elsewhere, and not reading the reviews on here before buying. But more to the point, their customer ... Read the complete review
by unhappy customer - written on 05/10/10
I would strongly recommend not using Seatwave if trying to sell tickets. I posted 4 tickets for sale on the website after we booked a holiday on the date of the concert. My tickets did not arrive from Ticketmaster and I was advised they would be available for collection at the box office as it was 3 days before the concert. ... Read the complete review
by John Haynes - written on 17/08/10
I purchased some tickets from Seatwave.com back in November 2009 to see MUSE at Wembley this September. We were very happy with the choice of tickets available and the ease of ordering them.The tickets arrived today and I now find that Seatwave.com have charged dramatically above what the face value of the tickets. On top of that they have charged one of the highest booking fees that I have ever paid.Just a warning to anybody that uses Seatwave.com...be very careful about what you purchase and what the face value of the ticket is.....A good example of this currently on the Seatwave.com website is, they are charging £579.98 for two seated tickets and £102.22 booking fee for two tickets (thats a total of £682.20) that have a face value of £130. That to me is profiteering...BEWARE BEWARE BEWARE
by Caroline Knight - written on 28/06/10
I have had appauling service from Seatwave. I've just received my tickets 2 days before the event, but wouldn't have received them at all if I had not taken the following steps: 1. With less than a week to go and no information from Seatwave, I Harangued their seemingly pointless Bulgarian call centre on four occasions (they had no ... Read the complete review
by - written on 17/06/10 (Very useful, 216 readings)
I recently purchased tickets to the sold-out Aerosmith gig at the O2 arena in London via Seatwave; the first time I have ever used this kind of ticket selling agent. I found the experience to be great from start to finish. I particularly like the way that you could select which part of the arena you wanted to search for ... Read the complete review
by Paul - written on 30/04/10
My recent attempt to sell a ticket through Seatwave.com was an epic FAIL for the following reasons: 1) The ticket was never shown as being available for sale even though they had received it on the morning of the concert. 2) I never received an email telling me where to pick my unsold ticket up. 3) ... Read the complete review
by Munrolady - written on 03/03/10
DO NOT EVEN CONSIDER THIS PROVIDER. My husband purchased tickets for me and my daughter to go to the x-factor live show at the SECC in Glasgow for 7th March. Initially we were told the promoter had moved the event to Aberdeen (absolutely not true - I checked with SECC and the promoter it has been rescheduled to 4th April all tickets being transferrable to that new date) Now they're saying I will have to wait for tickets for the 4th April (again untrue - I should have a ticket with the 7th March on it - all of these tickets were distributed) I am at the point of handing this matter over to the police as I genuinely believe they are selling tickets they do not have. TAKE CARE AND BE WARNED - I do not want anyone to experience what I have experienced in this last week.
reviews about seatwave.co.uk