Newest Review: ... quality and represent good value for money with some bargains to be found in designer products depending on the size required. It is wo... more
Author Name: mark Grove
Advantages: looks enticing but no service - and aftersales is even worse
Disadvantages: liars. cheats, deceptive, customer service non-existent. don't fulfil orders. can't contact
Advertised Boots reduced from £295 to £49! Bargain, I thought, my wife will love them.
Went through the process - order confirmed.
Check bank account - nothing processed! Maybe they're waiting for stock?
Contact secret sales - they'll know!
Emailed Customer Services (should be sued under trade descriptions act for that!)
Response - didn't answer any of the queries, generic response
Replied asking them to contact me directly as I didn't have the time or inclination to contact their 9-5 call customer services centre (hey, don't have a go! I have to work!)
In the meantime investigated status of boots - now on sale for £99 - hmmmm, quite suspicious, why have they now gone up. The cynical amongst us would jump to the conclusion that they deliberately didn't process my request as they had decided to advertise the boots at a higher price now.
Reply asking me for details of the transaction - I replied asking what they meant exactly by "transaction" as I wasn't happy giving those details by email, could someone please contact me via telephone giving my contact details.
4 days later, no response. Posted several disparaging comments on facebook page, got response saying if I sent them details it would get instant response. Sent them details as above, 3 hours later - nothing!
This is not the first time I have had problems, decided (wrongly) to give them a second chance. Christmas 2010 I ordered some items for Christmas with guaranteed delivery before Chrismas (they were Christmas decorations, why would I want them after Christmas, eh!)
Had to chase them regarding delivery as nothing was forthcoming and lo and behold, they DIDN'T EVEN HAVE THE ITEMS TO SELL ME! Nice bit of false advertising there.
Word to the wise - don't buy from Secret Sales - what looks like an excellent bargain is not always the case. Advertising items they don't have for sale, not fulfilling orders and then raising the prices of said item - trading standards will be hearing from me.
Summary: don't touch with a barge pole. Am required to give a star rating - won't let me give them 0