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simplydrop.co.uk

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14 Reviews

Recycle your old phone, digital camera or inkjet cartridge using prepaid envelopes AND get a reward!

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    14 Reviews
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      30.08.2012 22:16

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      Initial 217 offer for my iphone. Once they have the phone take over a week to bump offer down to £115 as my apparently excelent phone was now poor condition. No function to reject so had to email company. No phone number etc. They took weeks of complaints and legal action to get my phone back. Utter disgrace!!!Do internet search for reviews of this company. Its same old story of high offer, get phone, reduce offer then hold onto customers phone.

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      27.06.2012 22:42

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      awful, awful,awful.....not even worth the one star I have to give

      Simply drop should be called "Simply Awful". I have never normally had trouble with mobile recycling firms and so I thought that using one that carried the Royal Mail logo would be a safe option. How very wrong! I sent a Sensation XE valued at £158.00. One week later I was informed phone value was now £115.00. When I emailed them to ask why I was told "you sent a Sensation NOT an XE." I have tried on several occasions to contact them to provide IMEI number to prove that the phone I sent was correct.
      The only way to contact these people is via email and unfortunately they do not respond or reply. Their customer service is appalling and their promises of quick payment and tracking are untrue. They have still not sent me any money (correct amount or other) in 10 days of accepting the phone.

      If you use this company you run a very real risk of losing your phone, your cash and your patience in trying to contact them. Please avoid at all costs.

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      27.07.2011 12:54

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      I am now five weeks after posting my old phone, I have sent 5 emails and included proof of posting I have only had 2 replies and no one has called me as requested so I am now out of pocket by a lot of money and no way of speaking to anyone or no offers of help at all! Do NOT trust this service the service I have received is shocking!

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      07.03.2011 01:15

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      Great service & easy to use method. Simply no problem

      Having done a comparison on the internet to see which company would offer me the most money for my Nokia 5800, Simply Drop came out top, and as it being associated with royal mail too, I thought this was a winner. I registered my details on the site and within 3 days I got the bag to send the phone away. With the phone being worth a bit of money, I sent it off via special delivery to ensure that peace of mind. So far so good. The next day I then tried to track the parcel, it said re-directed to a different address so will take longer to be delivered, this got me thinking, so I did a quick search on reviews regarding Simply Drop, the latest review regarding them didn't seem positive and thought to myself that I might have made a mistake using this company, however the next day I checked the tracker again on the post office website and sure enough it had been delivered, then i checked the Simply Drop site and it said they had received it and the phone was being checked, after reading some of the reviews I thought to myself I would be lucky to get the full £75 I was quoated as the phone had a slight scratch on it, however to my delight the full payment of the £75 was authorised. This was confirmed via e-mail. I was then worried regarding the payment method I had chosen, as I ask for it via text to collect from a post office, again the process was great, I received a text the next day instructing me to go to a post office and collect the money, I went to my main post office in town, showed the text to the casier and had no problem with collecting the money (the casier actually said to me I was the 2nd person that day to use that method). The whole process was about 10 days, thats with me registering my details, getting the bag, sending it off, waiting for confirmation and collecting my money. Therefore due to the negative reviews on here I wanted to actually write a postive comment about Simply Drop because I had no problems with them and would recommend them. A great service and method. Thank you. Ps We always seem to complain and never praise, I think it's our British culture.

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      10.01.2011 13:27

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      This must be the best business concept in the world. Promise people attractive sums of cash for their old mobiles. Then when a perfectly good working phone arrives, claim that it doesn't work, refuse to pay, and then ignore any further correspondance.Sent in a pefectly good Nokia, quoted about £50. Got an automatic email telling me they were paying 0.00 for it, with no explanation. Almost impossible to get any response from them; the only time i successfully reached someone they promised to 'escalate' but I've heard nothing nearly one month later.

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      29.12.2010 20:15

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      Awful.

      I sent them a perfectly functional iPhone 3G (valued by them at £115 in working condition) and then received an email advising it was 'not working' and a payment of £55 would be issued.

      15 emails to them bounced. Then after lengthy and expensive (premium rate) calls to them, I was told A) to make an insurance claim by Royal Mail (obviously I'd insured/registered it) and then later that B) that this advice was wrong, because in fact the phone was working fine, they just couldn't unlock and they needed to know who the contract was with.

      'Oh, this is happening all the time with smart phones,' I was told.

      Okaaaay... so, would they be getting in touch at any point to tell me this, or just keeping schtum and keeping the rest of the money?

      So I gave them the necessary extra information (two weeks ago), and now nothing. Emails still bouncing. And I spent £7 on hold the other day waiting for an adviser who never answered the phone. And then when I called again, the 'press two for an existing order' button just redirected me to the main menu.

      I wish I'd just gifted the phone to someone. It's not worth the hassle. And in terms of all the phone recyclers out there, Simply Drop seemed like the best of a very bad bunch. NEVER AGAIN!!!!

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      31.07.2010 10:55

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      1 phone stolen, 1 i got payment on. The moral of this stor...DO NOT send to Simply drop in thr packaging they provide.Put it in their bag then in a plain envelope. The envelope they provide is just a way for the few bad postmen to identify the high value parcel straight away. The unfortunate truth is that they know whats in there and will steal it. By hiding the package it removes the temptation to the opportunistic thief.

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      16.04.2010 19:25
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      Avoid at all costs

      After deciding to recycle my old T-mobile G1 mobile phone, I looked around for the best price and the most reliable company. After seeing that Simply Drop was part of Royal Mail, I decided to use them rather than getting the best price from an unknown website.

      It took around 2 days for the recycling bag to arrive, and around 2 weeks in total to receive my confirmation message. I was originally quoted £75 for my almost pristine G1 mobile phone, which was most definately in full working order and well packaged before sending it to Simply Drop. My confirmation email read that I would receive £5 for a non-working phone.

      Obviously I'm very upset at this news and I've sent them a strongly worded letter via email which will also be posted to their head office in the morning via registered mail (Simply Drop seems to be a trading name used by Royal Mail Group Ltd).

      I'm not sure if this is common practice for mobile phone recycling companies, but it has put me off recycling my old mobile phones in the future!

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        04.04.2010 13:01

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        Unfortunately, I have to agree with Andy. I also was stupid enough not to send my phone via registered mail and I never received my money. I know that I made a mistake but, nonetheless I feel cheated by Royal Mail.So to all, be careful and consider selling it somewhere else!Hannah

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        26.03.2010 15:28

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        Just a quick word of warning to everyone who considers using the simply drop it service.As someone posted before, ALWAYS send your item via registered post/special delivery. I didn´t and, yes, they claim they never received the phone. That´s over 100 quid gone for me! :-(I know from other websites and reviews that I am not alone with this, so make sure NEVER EVER to send it without a proof of postage.

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        17.02.2010 16:53

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        Sent off three mobile phones, recived a text message to collect £45 from the post office. After visiting 5 post offices in my area. not one was willing to pay out, they had never heard of Simply Drop and the instructions on the phone didn't work on any of the machines. Nobody knew what to do. I have called the help line and been told i will get payment in the post. Still waiting!!!

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        11.02.2010 17:56
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        excellent service even with a slight glitch it was sorted quickly would recommend and use again.

        Royal Mail's new phone recycling service Simply drop allows you to recycle your old mobile phones, digital camera and MP3 players to make some money for yourself or charity and saves you old devices from clogging up landfill.

        I used the site for the first time this week and have to say i was very impressed. I came across the site using money saving expert which has a tool so show you which companies will give you the best price for your old mobile phone and simply drop came out top. When i seen it was part of the Royal Mail i felt confident knowing that it wasn't some fly by night company.

        The site its self was very easy and straight forward to use you just type in the make and model of your device and it gives you a price, if you are happy to accept then you just add it to your shopping basket. When i seen the prices they were offering i dug out all the old phones i could find and an old ipod that i no longer use and ordered the envelopes. When you place your ordered you are given a code that you need to put on the envelope so they can match the device to you when it arrives. One tip i would give is they say you can fit 4 devices in an envelope, but if you are going to wrap them in anything to protect them you can only get 2 devices maybe 3 at a push in the envelope.

        Envelopes arrived the next day and I packaged all the devices (would advise you to wrap anything in some bubble wrap to protect them as it is only a standard envelope they send you) and took them to my local post office. Due to the value (i had 5 devices worth £450) i sent them special delivery it cost a few pounds but would help if it got lost. Tracked the parcel online next day and shown delivered, so check on the simply drop website and sure enough they were marked received all bar one!!!! I called the helpline and the girl said to me not to worry as each device is processed manually when it arrives and should update soon. I check again that evening and it was still sowing not received so i called again. The girl this time asked me for the phones IMEI number which i didn't know (i would suggest keeping a note of these before sending) but a quick call to o2 save the day and when i called back with the IMEI number she looked it up on the system and found the phone. It had arrived, but they couldn't match it to my code (even though all the other devices i sent were matched) anyway check it online 5 mins later and it showed all phones received and being checked. Check again the next morning and they showed approved for payment and i got the text later that day and popped down to the post office and picked up my £450 cash.

        As payment options you can choose to have the money paid into a paylpal account, a postal order sent to your house, or a text message which you take with photographic i.d and poof of address to any post office an you can pick up cash or you can choose a charity to donate the money to.

        This site might not be for everyone as they won't return your phone in any circumstances, so if they say it isn't working and knock the price down you can't ask for the phone back like you can with others. To be sure to get the price you were quoted you have to send the phone to them within 14 days of registering your devices other wise they can change the price they will give you.

        Also they check every phones IMEI against police records to make sure it hasn't been reported lost or stolen and if it has then they will pass your details on to the police.

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        29.09.2009 09:09
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        Do your bit for the environment and make some money from it.

        What is Simply Drop?
        *************************
        Simply drop is a new website run by Royal Mail offering a great way to earn money by recycling your old mobile phone, MP3 player or digital camera.
        You can receive payments by PayPal, postal order, your nearest Post Office branch or even offer to give it to charity.
        It simply doesn't matter if your device is working or not, you can still make money from phones with broken screens, MP3 players that won't switch on or even digital cameras with broken buttons (albeit at a reduced rate).
        The site will also accept used ink cartridges which they can recycle but no reward is offered for these.

        What attracted me to the site?
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        The MoneySavingExpert website offered a price comparison for your old mobile and Simply Drop were one of the most competitive on price. After finding out they were run by Royal Mail I knew they were a company I could trust. I did some research on the web and couldn't find any negative comments about the site at all. The site itself made it very easy to obtain a quote and had clear instructions of how the process worked.

        Recycling
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        Rather than bin your old phone (or MP3/digital camera) and risk it ending up at landfill you can do your bit to save the environment. A lot of people already recycle their old phone but don't realise they could also be earning money form it. If the phone is a very old basic phone with little features then it is unlikely you will get much for it (maybe only a few pounds) but if you've got a modern phone for which your contract has recently expired then you could be making a killing. Although you don't get money for any old ink cartridges, you can still send these off for free and ensure they are recycled correctly. Every workable item they receive is reused and sold on for a small profit but worthless items are recycled accordingly through extraction to raw materials such as copper and lead. Some unusable items can be combined with other non-working devices to make a useable unit. Ink cartridges can be remanufactured up to 3 times and they do not end up in landfill.
        Pre-paid envelopes are made from naturally oxy-degradable polythene meaning they can degrade and disintegrate in a short period of time which does not leave fragments, methane or other harmful residues.

        The process
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        The website design is very impressive and well made. It is modern and attractive, yet simplistic enough to navigate your way around the site.
        There are 4 Steps to the process with the first thing you need to do on the site being to obtain a quote which is easily located on the right of the home page.
        From the drop-down menu you simply select weather you want a quote for a Mobile, MP3 player or digital camera then select it's make and model number and specify if the device works or not.
        Your quote is then listed which you can add to your basket leaving you the option to add more devices or simply go to the next step.
        The next step is to select how many envelopes you require the site to send you. Each pre-paid envelope can hold up to 4 devices and as many ink cartridges as you can fit.
        The third step is where you confirm your name and address along with your e-mail address and agree to the sites terms & conditions.
        Finally you are presented with your payment options. If you want to receive cash via PayPal then you need to confirm your PayPal e-mail address. If you want to collect your cash at your nearest post office branch then you simply provide them with your mobile number of the phone you currently use so they can text you with all the details. You show this to a clerk along with some photo ID and current proof of address to receive your cash.
        Towards the bottom you have the 'donate' option to list your chosen charity which I have discussed in more detail in the next section.
        You then receive your confirmation along with a unique reference number. You can then use this reference to track your items and just sit back and wait for your envelope to arrive and get it posted as soon as possible.
        It is important to note that payments are made within 7 working days of the item being received, although this can be longer during busy periods.

        Charity donations
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        Doing your bit for charity is easy, there are 5 listed charities on the site to chose from, which are Barnardo's, World Wildlife Fund, Alzheimer's Society, Great Ormond Street Hospital or Cancer Research UK.
        The charity will receive the full value of every qualifying item from the site depending on the condition, although the value of the device has to be at least £5 to qualify.
        If you did decide to drop off your item at your local Post Office branch and you did not intend to receive payment yourself, then Royal Mail will donate £5 to Barnardo's who are listed as their charity partner.

        Tracking
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        It's always nice to be kept in touch about what's happening with your order and Simply Drop make this very clear when you enter your unique reference number on the site.
        Along with your order listing, they outline key status definitions which include 'Registration', 'Received', 'Under Review' and 'Approved'. These statuses basically cover 4 steps. You complete the initial registration and obtain your reference, items received are processed, devices are reviewed and the condition is confirmed and then payment is approved by your selected method.

        What we got for our mobile
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        The Nokia N95 which my partner recently recycled was rewarded with a postal order for £91 only 5 days after they received the item. This phone was 2 years old showing some signs of use but still in working order. Initially, the quote we got was £102 but as we left it 3 weeks before deciding to cash in, the value depreciated. I would therefore recommend getting the phone sent off to them as soon as possible.
        Both my partner and I were pleased with this reward and we are now putting the money to good use on our newborn baby.

        Tips before sending
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        I would highly recommend that you send any items using recorded delivery which usually costs around 75p. Even though they send you a pre-paid envelope package its better to be safe than sorry if this got lost in the post. As it's freepost it is likely that you would not receive compensation if Royal Mail lost the package (how ironic that would be).
        Secondly, it is very important that you clear any data currently held on the phone such as personal contact numbers, photos, videos, music, e-mails and text messages. This is not only for the benefit of protecting your data, but also to ensure that you have a backup of this as any SIM cards and memory cards found in your device by Simply Drop are destroyed during the handling process.
        Always ensure that the device (if working) contains its cover and battery. Chargers do not need to be sent, although they will accept these with no additional payment.

        Legal stuff
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        Careful consideration should be made on the items you are sending off for payment. Every device is checked on a national database to identify if it has been reported as lost or stolen. It is no good trying to make a quick buck on something you found in the street or something you know isn't your own property as it may come back to bite you. If there is evidence of this then your details can be passed onto law enforcement who could take further action.

        Recommended?
        ********************
        I would definitely recommend this site to anyone wishing to cash in on their old phone, MP3 or digital camera. There are plenty of mobile phone recycling sites out there on the web but Simply Drop are the only site that offer the benefit of being able to combine all of these products for recycling. As they are run by Royal Mail they are a company you can trust and they offer a very good price for comparison. They offer so many good ways of receiving payments to make it convenient for you and they do exactly what they say and fulfil their promises.
        I particularly like the fact that you don't have to register with the site in order to receive payments as you simply enter your address details upon application and obtain a reference number within a matter of minutes.
        They kept us up-to-date via e-mail to let us know when the items were received and when they had sent a payment.
        Overall my first experience with the site has been a good one and I will certainly be using them again in the future.

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          01.09.2009 16:04
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          Another mobile phone recycling website which offers good rates.

          Phone recycling websites seem to be on the up at the moment with new ones springing up everywhere, and whilst all sites seem to offer around the same prices, you will be more inclined to go towards one offering you more for your old mobile phone.

          Simply Drop is a quite a new website into the recycling world, and not only does it pay you for mobile phones, it also accepts MP3 players and digital camera's. Simply Drop is part of the Royal Mail group so you may find yourself to be more trusting towards this site, however I am now going to explain 2 very different experiences I have had with them.

          The first time I discovered Simply Drop was through MoneySavingExpert's tool, you simply put in your phone's model and it tells you what each mobile recycling site will pay you for it. Simply Drop were offering the best price for my boyfriend's Nokia N95 and so we went with them, feeling more confident as they were part of Royal Mail. The Simply Drop website is very easy and clear to use, after filling in a few details and requesting an envelope we were set. We waited about a week for this envelope to arrive, much slower than say, Mazuma Mobile. I received a pre-paid poly envelope, and they send you an e-mail confirming your reference number. You simply fill in the reference number on the space provided on the front, pop the phone in the bag (I recommend wrapping it up in something!) then send if off. I make sure to obtain a certificate of posting, but if your phone is quite valuable you may want to consider sending it by Special Delivery to cover you if it gets lost, however we decided to take the risk and send it through as normal 2nd class post, already paid for on the envelope.

          As we had sent it by 2nd class post, Simply Drop took around 5 days before they received it, however when they did we received a prompt email confirming receipt of the phone, followed not long after by an e-mail confirming approved payment.

          Simply Drop only pay you by the following methods:

          - PayPal

          - Postal Order

          - Text to your phone, which you show in a PO counter to get your money

          They don't send payments by cheque or by BACS like most other recycling websites out there!

          So we waited for payment. I checked the Simply Drop website and it stated payments are made within 7 days, however during busy times this may take up to 14 days. 7 Days went by and we still hadn't received payment, so we went an e-mail to them asking for an update, to which we never received a reply. They had a 'helpline' phone number we tried ringing, but it didn't ring and cut off. We did start to panic by this point as we couldn't get in touch with them, however a couple of days letter an e-mail finally arrived saying payment had been made into PayPal.

          After this experience you are probably wondering why I went back a second time, but again they were offering good prices for phones. For my Samsung Soul they offered £74, elsewhere they were only offering around £50, so quite a bit difference! I decided to take my chances and send mine to Simply Drop. The envelope took a while to arrive, howeverI carefully packaged my phone and sent it off, no expecting payment anytime soon.

          This time however, they received the phone sending me an e-mail to confirm this, then only an hour later I received an e-mail saying payment had been made into my PayPal account, and sure enough it had!

          As Simply Drop are a new site offering good rates, I can't help but wonder if they couldn't deal with the high demand? However both times I did receive payment which is the main thing, and it was an easy to do process. It's a shame they don't offer BACS, but you can have cash from a Post Office if you choose. The PayPal method was simply enough for me, and I didn't then have any fee's taken off the £74 by PayPal so Royal Mail must have covered those costs.

          Overall it's a site offering great rates for mobile phones at the moment, but be wary of the two different experiences I had! Always obtain a Certificate of Posting, and ensure you wrap your phone in enough packaging to protect it.

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