Initial 217 offer for my iphone. Once they have the phone take over a week to bump offer down to £115 as my apparently excelent phone was now poor condition. No function to reject so had to email company. No phone number etc. They took weeks of complaints and legal action to get my phone back. Utter disgrace!!!Do internet search for reviews of this company. Its same old story of high offer, get phone, reduce offer then hold onto customers phone.

Simply drop should be called "Simply Awful". I have never normally had trouble with mobile recycling firms and so I thought that using one that carried the Royal Mail logo would be a safe option. How very wrong! I sent a Sensation XE valued at £158.00. One week later I was informed phone value was now £115.00. When I emailed them to ask why I was told "you sent a Sensation NOT an XE." I have tried on several occasions to contact them to provide IMEI number to prove that the phone I sent was correct. The only way to contact these people is via email and unfortunately they do not respond or reply. Their customer service is appalling and their ...  Read the complete review

I am now five weeks after posting my old phone, I have sent 5 emails and included proof of posting I have only had 2 replies and no one has called me as requested so I am now out of pocket by a lot of money and no way of speaking to anyone or no offers of help at all! Do NOT trust this service the service I have received is shocking!

Having done a comparison on the internet to see which company would offer me the most money for my Nokia 5800, Simply Drop came out top, and as it being associated with royal mail too, I thought this was a winner. I registered my details on the site and within 3 days I got the bag to send the phone away. With the phone being worth a bit of money, I sent it off via special delivery to ensure that peace of mind. So far so good. The next day I then tried to track the parcel, it said re-directed to a different address so will take longer to be delivered, this got me thinking, so I did a quick search on reviews regarding Simply Drop, the latest review regarding them didn't ...  Read the complete review

This must be the best business concept in the world. Promise people attractive sums of cash for their old mobiles. Then when a perfectly good working phone arrives, claim that it doesn't work, refuse to pay, and then ignore any further correspondance.Sent in a pefectly good Nokia, quoted about £50. Got an automatic email telling me they were paying 0.00 for it, with no explanation. Almost impossible to get any response from them; the only time i successfully reached someone they promised to 'escalate' but I've heard nothing nearly one month later.