Description:They bill themselves as "The Office Superstore".
Newest Review: ... by the 12th it had been signed for back at Staples. Never heard anything since but I assumed it had all gone through OK. Now its the 29th and I just got my bank statement and guess what, they never refunded my order. I than called them up during their supposed working hours but couldn't get a hold of their accounts team I guess working hours do not apply to them. Called their customer ... more
Customer staples.co.uk Reviews (15)
by Bailey - written on 29/12/12
I bought an office chair from them at the beginning of December and it came damaged and very uncomfortable. I contacted CS and arranged a "quibble free" return which I found I had paid extra for(never saw a choice at the checkout). The pick up came around the 11th from TNT and by the 12th it had been signed for back at Staples. Never heard anything since but I assumed it had all gone through OK. Now its the 29th and I just got my bank statement and guess what, they never refunded my order. I than called them up during their supposed working hours but couldn't get a hold of their accounts team I guess working hours do not apply to them. Called their ... Read the complete review
by - written on 12/03/12 (Somewhat useful, 103 readings)
Bought in store previously but went online this time for paper (used for last 3 years, no problem with quality of that). Ordered Tues evening for Thur delivery. Confirmation email and links to track with courier. 'Welcome pack' (catalogue and standard letter) added to order. Welcome pack was all that arrived. Tracking page advised to contact courier who told me to contact Staples - at least that was 0800 number -and gave me 0844 number. Informed would be on separate delivery due to warehouse layout, they would chase and delivery by 6pm. No delivery. Website requests chase missing orders following day so Friday morning tried using link in the email if questions regarding . Read the complete review
by lucy - written on 16/11/11
Ordered a printer online using a voucher, that was just about to expire. Turns out that so did hundreds of other people. Unfortunately, it seems that the website has a fault and that orders are not received or dispatched in the order in which they were placed. This meant that friends of mine who placed orders up to 10 hours after mine received printers and my order was cancelled. After several phone calls and emails to customer service, I have been told that as the voucher has now expired I am not able to use it on another item, despite the fact that it is their system failure that has meant I have not received my order. The customer services department appears to have Read the complete review
by Untiteld - written on 28/05/11
The problems started as soon as we went in! The prices were ridiculous! They were far, far too expensive. The staff weren't helpful at all. When my friend payed for her 3 items, it came up to £20! They were only some marker pens, a diary and ball point pens. And after spending so much, she wasn't offered a bag at all. Absolutely never again.
by kakapo - written on 08/10/10
Recently bought several pieces of office furniture. We had no idea that he stuff was coming from different suppliers - Staples don't actually stock any of it. First delivery had 3 items. Second delivery had 4 items but the driver thought it should be 5. Seems somewhere the 5th item has gone astray. No one seems to know where it is, or how long until we get a replacement. After the first part of the order came we said if the sceond part took more than a week we would cancel. We suspect they just shipped what they had and the last item isn't available at the moment. Just wish we'd never been near the place, certainly won't ever again.