I have to admit I don't use Staples a lot - about once or twice a year.
Twice in the last year I've ordered 'bargains' which - rather conveniently in my view - proved to be out of stock. Not really a problem - every supplier is O/S occasionally. The problem is that most online suppliers these days have systems that can show stock levels before an order is placed. Their main appeal is to small firms, who rarely have time to waste.
But the Staples online system allows orders through, and even processes your credit card, before telling you - often some time later - that your order can't be fulfilled. Just not acceptable these days, when most online suppliers can tell you their stock levels before you place the order and certainly before they process a credit card.
Frankly, I'm not surprised that this once major supplier is in the doldrums and closing stores - they really need to buck up their ideas in the face of far more efficient competition.
Ordered a leather Executive Chair online. Item was delivered in battered, old, dirty packaging which was fully open at the top. This would usually indicate the item has been previously sold and returned, or at least, has been previously removed from it's packaging.Complained via email that this was not acceptable and received a miserable reply bluntly stating that my 'unwanted goods' would be collected. No apology forthcoming.Needless to say I will not be purchasing from Staples again. With the retail market being in such a perilous state you would expect better from a multi-national chain. I can only hope such self-inflicted wounds result in this retailer consigning itself to history in the imminent future.
Wanted to print two photos so spoke to member of staff who printed out. Then when put through till there was additional charges for admin (£3) and trimming (£1.50). I wanted 10"x8". This is a pretty standard size so don't expect to need trimmed let alone be charged for it. Was disgusted. You need to be clear on prices if you are going to have these extras.
I bought an office chair from them at the beginning of December and it came damaged and very uncomfortable. I contacted CS and arranged a "quibble free" return which I found I had paid extra for(never saw a choice at the checkout). The pick up came around the 11th from TNT and by the 12th it had been signed for back at Staples. Never heard anything since but I assumed it had all gone through OK. Now its the 29th and I just got my bank statement and guess what, they never refunded my order.
I than called them up during their supposed working hours but couldn't get a hold of their accounts team I guess working hours do not apply to them. Called their customer service team also a 0844 number and after being answered I was put on hold for nearly 10min only to be told to call back Monday. At this point I was starting to get angry so I demanded to know what was going on this time they told me they would call me back by Monday. Another ten minutes later I received a call telling me I had never returned the item at all. I then gave them the TNT consignment number and the dates they received the return and their tone changed to "ever so sorry we will try to resolve the issue and re credit your account by Monday"
If I had never checked my bank statement I would never had got my money back and it would have been the easiest money they ever stole.( Still haven't received a refund yet but it's not Monday so we will see.)
Bought in store previously but went online this time for paper (used for last 3 years, no problem with quality of that). Ordered Tues evening for Thur delivery. Confirmation email and links to track with courier. 'Welcome pack' (catalogue and standard letter) added to order. Welcome pack was all that arrived. Tracking page advised to contact courier who told me to contact Staples - at least that was 0800 number -and gave me 0844 number. Informed would be on separate delivery due to warehouse layout, they would chase and delivery by 6pm. No delivery. Website requests chase missing orders following day so Friday morning tried using link in the email if questions regarding order, repeatedly message stating 'address not recognized'. Used email option on Staples website for 'where's my order'. Would only work if I agreed to receive their newsletter. Finally got a response and apology (email and phone call) and order re-issued and delivered on Monday.
Whilst it was a small domestic order the service was not the way to treat a new customer. Why should a customer have to pay (0844) to phone re a missing order - their fault? Why should a customer have to agree to receive a newsletter in order to query a missing order by email? Having forced to agree to newsletter why no information on how to opt out of it?
Ordered a printer online using a voucher, that was just about to expire. Turns out that so did hundreds of other people. Unfortunately, it seems that the website has a fault and that orders are not received or dispatched in the order in which they were placed. This meant that friends of mine who placed orders up to 10 hours after mine received printers and my order was cancelled. After several phone calls and emails to customer service, I have been told that as the voucher has now expired I am not able to use it on another item, despite the fact that it is their system failure that has meant I have not received my order. The customer services department appears to have generic replies to emails that often don't address the queries put forward, and can take up to 5 days to reply. I would suggest that everyone perhaps pays a little bit more and goes elsewhere for a stress free transaction
The problems started as soon as we went in! The prices were ridiculous! They were far, far too expensive. The staff weren't helpful at all. When my friend payed for her 3 items, it came up to £20! They were only some marker pens, a diary and ball point pens. And after spending so much, she wasn't offered a bag at all. Absolutely never again.
Recently bought several pieces of office furniture. We had no idea that he stuff was coming from different suppliers - Staples don't actually stock any of it. First delivery had 3 items. Second delivery had 4 items but the driver thought it should be 5. Seems somewhere the 5th item has gone astray. No one seems to know where it is, or how long until we get a replacement. After the first part of the order came we said if the sceond part took more than a week we would cancel. We suspect they just shipped what they had and the last item isn't available at the moment. Just wish we'd never been near the place, certainly won't ever again.
Having looked around for a new desk in the store I found it online for half price, as the store couldn't match it I bought online, the order turned up quickly but the courier had damaged it. Phoned staples and got it swapped the next day, no fuss, I also managed to get an extra discount as the price had gone down further. Only had to call twice and got through instantly both times. Staff were friendly and helpful. Wouldn't hesitate to buy from again.
Ordering things through Staples for next day delivery was easy enough. The problems started when the goods did not turn up the following day, infact they did not turn up for eight days, even though every day I was told they would be with me the following day. That was all the fault of the courier - Parcelforce - However, when I tried to chase things through Staples they were not interested, as far as they were concerned they had dispatched the order. The first e-mail to Staples went unanswered, subsequent mails came back basically saying not their problem. On two occasions I asked if they could pursue the issue with Parcelforce as they would not deal with me as I did not send the parcel. Staples refused. So, despite having to take eight days of work all Staples would do is quote - we do not guarantee next day delivery.
Will never use then again on-line or their shops
Appalling customer service. I recently placed an order on their website for a few items and as usual paid by credit card which is the only way of completing the transaction. They delivered the items but then started to send me invoices for the amount of the order, culminating in a very heavy letter threatening my credit status. All this, despite me doing MY best to resolve the matter with them via a whole string of emails. The attitude of their staff throughout was rude, condescending, unhelpful and at times downright aggressive.Stay well clear of their website. Absolutely the worst service anywhere if anything should go wrong.
Staples.co.uk is a very easy to navigate web site and is very well laid out and items are very easy to find.
The first shopping page makes it very easy for you to find exactly what you are looking for with easy to use coloured boxes.
They have a grey box to find ink cartridges easily by type of cartridge.
A yellow box for paper supplies which has sub headings for you to find all paper items very easily from paper, card, photo paper, envelopes and much more.
There is a pink box where you can search for ink cartridges by make of printer.
There is a blue box labeled technology where you can find all electrical items like cameras, pc's, photocopiers etc
A purple box called office supplies which sells calenders, diarys, pens, staplers etc.
A brown box where all the furniture is sub headed like desks, chairs, safes, filing cabinets etc.
Finaly a green box where all the facilitie items are sold like water dispensers, kettles, towel dispensers, bins, first aid kits, fire extinguishers etc.
You can quite literaly find every thing you could possibly need for the office here but you can only buy from here if you are a buisiness and all ther prices excude vat, this site is great for buisiness customers but if you are not a buisiness customer you can always find the item you want to see if they sell it and locate your nearest store through this site to go and buy it in store.
This is a very easy site to use.
Staples is an ?office stationers,? (and I quote from the sign above the store) and those two words sum it up perfectly. They sell things from computers to furniture and from toilet paper to pens. They sell a lot of things both individually and in bulk, and the prices are relatively cheap. In their stores they usually have ample staff (I prefer helpful staff, but ample will do) that are easy to find (partly due to the fact they are wearing the red uniform t-shirts), and many services are available, like photocopying and faxing. Unlike other places, they offer bulk copying at cheap prices. The shelves are well stocked and there is little if any litter around (I am not sure whether my sister counts). The aisles are wide, so there is no need to reverse your trolley to let people past (except for the lesser weight concious ones, but they can always go and drown their sorrows in one of the fast food outlets afterwards). The stores are well air conditioned, heated and well lit (the magic of lightbulbs). Prices are clearly marked (unless they have fallen off the display) and unlike other office stationers, display them inclusive of VAT, even though they do show the prices exclusive of VAT (just in case you want to play games with the tax man [well in this age I should say tax person, as not to discriminate. To be fair though it is the female ones who are likely to make the mistakes. (No offence meant, but if taken, take after meals with a good sense of humour)]). The only downside is that on the till receipts they show the prices exclusive of VAT and then add VAT on at the end, so the prices of each individual items are not clear.(They actually are black, as that is what colour ink they use to print the receipts. Haha. Sorry). Sometimes returns can be a bit awkward to say the least (I would have said less if I would have missed out the word awkward). I know someone who bought a computer off them and had a faulty mouse. They were to
ld that Staples would not replace the mouse and they would have to phone up the manufacturer to sort it out. It is called passing the buck, but hey, doesn't it feel good when you pass the blame on to somebody else! Now to my personal criticism. It was the day after Christmas and I had seen a computer that was cheap and that I liked (it was made by Scott, and not by cheap). I phoned up Staples and asked them to put one away for me (oo er), which they said that they did. The next day I set out to find the store, but got lost due to incorrect directions of what junction to get off the motorway. When I got there and asked them for the computer, they produced it and said that they would just test it, as they had had some problems with the modems. They took it behind a screen for at least fifteen minutes (I wish I could tell you about the last time I went behind a screen for 15 minutes) and did something with it (don't say a word). The guy then appeared and said that the computer had actually been returned because it was faulty and they had no more in stock. This was annoying, as I had phoned up the previous day. It still puzzles me why a returned computer was reserved for a customer. After much talking to the manager for a while, she offered me seventy pounds off another computer, which I was pleased with and gladly took up the offer. The question is should a large reputable store mess their customers about and then give them money off one of their other products? It is a great compliment to them that they will do this, ten out of ten for this area, but to go to the trouble of doing this might not be worth it. Whether you take a chance is up to you. However the chance of it happening to you is extremely small, because I am just unlucky and I think that they learn from their mistakes.
11.00am Sunday 29 December 2002. The all-ticket eagerly awaited local derby between Wrexham and Shrewsbury scheduled for a twelve-noon start is called off because of a waterlogged pitch. Pity all the poor Shrewsbury supporters who have just arrived at Wrexham station and face a two-hour wait in the pouring rain before the train takes them home. Pity me even more because my wife has decided this will be the ideal opportunity to visit the sales. First port of call on what must be the wettest, dampest, most miserable Sunday in living memory is Tesco where I manage to purchase enough half price socks, ties and underwear to last me until I retire. Then the day brightens up considerably. Thank heavens for Staples. I’ve always liked stationery, in fact I think I’d fit very well into Ricky Gervaise’s Wernham-Hogg set up, for more reasons than one. And you won’t find a better stationery shop than Staples. It’s a pleasure to walk around and has an incredible variety of goods at very competitive prices and loads of bargains and special offers in this season’s sales. I always though that Staples was originally a small British retailer, because I can remember in my youth a small stationery shop of the same name, but it is in fact a multi billion dollar retailer of office supplies, furniture and technology originating in Boston, Massachusetts and now a major retailer in the US, UK, Germany, Canada, Netherlands and Portugal. It opened its first store in April 1993 in Swansea, since that time it has gone from strength to strength and now has a total of 78 stores operating across the whole of England and Wales. It is a very specialist store, providing "the Staples"- from paper, pads and pens to the latest PCs, printers and software - those essential components that everyone needs from small to medium sized businesses, people who work from home, families and school
s. The stores are always bright, roomy and cheerful; the staff I’ve always found helpful and informative and their prices generally cheaper than direct competitors such as Partners and much cheaper than W H Smiths. They are open seven days a week in convenient locations with lots of free parking. Where they do score higher than other retailers is in the extent and variety of their stock. For example the range of laptop computers and printers I saw today was much better than that you would see in places like Curry’s and Dixons. I saw a very reasonable spec lap top for under £700 the cheapest I’ve seen in a high street shop, and a Samsung laser printer for an incredible £79. I was looking for a new printer and the sales assistant I was talking to offered me good advice and was able to tell me about the strengths and weaknesses of particular brands and models as well as the cost of replacement cartridges. Their price pledge is second to none. Show them a lower price and they'll match it 100% and give you 50% of the difference (up to £25 inc. vat) as a refund up to 14 days after your purchase from Staples. I came away without the printer but I did stock up on loads of pens for the family from the bargain bin. Typical was the 10 Staedtler gel roller pens I purchased normally £4.98 but reduced to £1.49 and the 3 V-2000, pilot rollerballs for 99p instead of £3.89. My wife works as a Learning Support Assistant at the local school and stocked up with decent pens and pencils for the pupils she supports who are always leaving their equipment at home – You wouldn’t believe the amount of stuff we came away with for about £15! I was there for about an hour and a half, ironically the same time I would have been at the match and dare I say it, the £15 I spent was much better value (particularly if ‘the mighty reds’ had lost) and I’m still home in time to see the Arsenal/
Liverpool match on Sky. Happy New Year to you all. Merv
Most of us have favourite shopping experiences which give pleasure just in the browsing. From Lush shops, through Waterstones to Halfords, there are vast emporiums, tiny bookshops and sweet-smelling candy heavens. Whatever your favourite thing, the modern shopping centre can oblige with an invitation to the "must-have" addiction. I am an exception in that I loathe shopping. My nearest town is visited once a year at Christmas, and then only in short sessions. After a couple of hours I feel so fed up that I go home and return as the shops open the following day. No one - but no one - would want to accompany me shopping. That is, apart from book and stationery shops. Then I am so lost in pleasure that I wouldn't be good company anyway. I am hooked on stationery. I love entering my first appointment in best writing on the first day of my new diary. I need the pen I use to be comfortable to my hand, the right colour ink and a smooth fine flow. The sight of a pile of sale-price shorthand notebooks, to keep by my side when dooyooing, is irresistable. So it is that although I don't exactly dress for the occasion, I do give time when knowing I am about to visit Staples. No quick dash through the wide automatic doors for an ink cartridge for me. I want plenty of time to walk the clean, well lit aisles between high ranks of shelving, offering everything from copy paper to leather laptop cases. I want to wander through stacks of photographic paper, be seduced into buying packs of post- its which I don't need, enjoy the choice of pens and pencils and take in the colour and textures of it all. I gaze longingly at leather briefcases, beyond my price just because they are leather brief cases and I already have one. This is all before the shelves end and I am faced with a wider vista of computers, lower shelves containing software, fax machines and other officeware which I don't even know the use for. My local store h
as pleasant available staff, although here Staples lost a star which I will explain later. I have never found my shop crowded, just a few people browsing with me which adds to the pleasure. Staples is a relatively new business, starting in Boston, Massachusetts in 1985. It was 1993 before the UK was blessed with this stationery superstore, which opened it's 33rd store in this country earlier in the year. The goods within serve the needs of small businesses, home offices and people like myself who want their desk drawers filled with small quantities of necessary stationery. The range that Staples conveniently offers under one roof travels from paper and envelopes through to PC's and their peripherals. Add to this desks, chairs and other office furniture and you will agree that, for such as I, the store is a positive cornucopia. The bright and inviting stores all have free parking, are open 7 days a week and mine is part of a small business park The Staples website has a store locator for you and will offer online shopping from 2003. Meanwhile, mail order is a popular service for small businesses, with an 0800 number and free delivery of goods over £30 ex vat and a small delivery charge of £2.90 + vat for orders under this amount. However, for ordinary mortals like us, prices instore are inclusive of vat. A friend of mine is the owner of a small business and frequently receives money off vouchers through the post with a catalogue. These he makes full use of. Even if you don't suffer from the stationery bug as I do, it is prices which make Staples such a worthwhile place to visit. If you can show that you have seen a lower price from a retail competitor within 5 miles of your Staples store, they will match it and give you 50% of the difference up to £25. Any qualifications to this are shown on their website. I like the fact that I can buy a ream of decent copy paper for £3.90 and yesterday bought a
double pack of Epson 660 print cartridges for £28 (a saving of £8). If I had not been happy with my purchase I could have returned it within 30 days with my receipt for a full refund. Provided all the packaging is intact, you may return Business Machines and Computers within 14 days. I have found only 2 disappointments, the first unimportant apart from convenience. Staples have a good range of diaries, important because I favour the weekly type with ring binding. I also find these handy as Christmas presents, but Staples do not carry other than plain office diaries and address books. They do have some splendid organisers though in addition to the cheaper mundane varieties. However, I did feel let down when buying my computer desk. Full of anticipation, I drove to the store, my credit card in my hot little hand, and took time picking the one I wanted. When I looked for a sales person I was told that she was at lunch and was not to be tempted to oblige me. Fair enough, but that left only a young man with no knowledge whatsoever of office furniture. He was sweet, friendly and anxious to please, but still couldn't make the sale, so I went to MFI. This was probably a one off incident perhaps due to shortage of staff at the time. But there goes a star. I could have bought my diary at Staples yesterday. But I want an excuse to return and once again be seduced into buying some paper goods to go into my desk pedestal drawers.