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The Body Shop Online
Member Name: kiss_me2070
The Body Shop Online
Advantages: easy to use, brilliant offers, cheaper than your local store, free standard delivery
Disadvantages: addictive, I spend more money than planned!
About The Body Shop
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The Body Shop opened its first UK shop back in 1976 when Anita Roddick visited a shop in California, selling naturally scented soaps and lotions. This shop was called The Body Shop. This shop was run by Peggy Short and Jane Saunders where they used natural ingredients in their products and helped to employ and train immigrant woman. The natural, environmentally minded and intimate cosmetics shop inspired Anita Roddick to open her own shop in the UK in 1976. Since it's first launch The Body Shop has experienced rapid growth and has a total of 2,400 stores across 61 countries including Belgium, Greece, Iceland, Hong Kong, Norway, Japan, Mexico, Korea and more. The Body Shop is actually now part of the L'Oreal corporate group. The Body Shop make their products with love and care so never test any of their products on animals and all their products are 100% vegetarian. They are the first international cosmetics brand to be recognized under the Humane Cosmetics Standard for their Against Animal Testing Policy. The company also believe in fair trade to such an extent they actually set up their own fair trade programme which is called Community Fair Trade. This programme works with over 30 suppliers in more than 20 countries, providing over 25,000 people across the globe with essential income to build their futures. Most of The Body Shop products contain Community Trade ingredients. The Body Shop also has their own charity, which is The Body Shop Foundation. This was launched in 1990 and the charity gives financial support to pioneering, frontline organisations that otherwise have little hope of conventional funding. The foundation's focus is to assist those working to achieve progress in the areas of human and civil rights, environmental and animal protections.
(Please note: This information has been taken from various websites such as Wikipedia and The Body Shop)
What do they Sell?
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The Body Shop sells a very large of beauty and cosmetic products suitable for different hair and skin types. Their range of products includes Facial, Hair and Body products as well as Make-Up and products for the home such as scented oils and candles. Their products are suitable for both men and woman and there is bound to be a product to suit you. The Body Shop have a huge range of different types of items whether you have dry, oily or combination skin you will be able to find a product that suits you and your skin type. I have been buying from The Body Shop for about the last 5-6 months, when I was so impressed at the results of using one of their moisturisers for my dry skin. This tempted me to try other products from The Body Shop and since I purchase from the website on a regular basis and love trying on their new products. As well as products for both men and woman they also do a range for Baby as well.
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When you go to The Body Shop website you will notice the main page is quite colourful and it will state if there are any promotions or special offers on. For example the current promotion is 50% off the strawberry and chocolate ranges. This offer is specifically for Valentines Day but you will find different offers throughout the year. On the right hand side it may list other offers. Currently you can get 50% off selected moisturisers, masks and exfoliators. On the left hand side of the main page is some information about Competitions, Social Hubs, Latest offers and Skin Diagnostic Tool. Along the top of the page is information such as Cookies, Find a Store, Email Updates, Social Hub, Party at Home, Rewards Card. Your bag is also located under this area and it states that you can get free standard delivery on any UK order over £20.00. Just under all this information you can browse their range of products or look for a specific product. The items are in categories and it's very easy to find if you know what you are looking for. You can also use the search box to type in a specific product to find it quicker.
* Whats Hot - New In, Best Sellers, Top Rated, Valentines Gifts, Free 200ml Body Butter, 50% off Chocolate & Strawberry, 50% off Moisturisers, Mask & Exfoliators, New! Absinthe Range, Rewards Card.
* Gifts - Valentines Gifts, £6 and Under, £15 and Under, £20 and Under, Gift Bags & Boxes.
* Bath & Body Care - Body Cleansers, Body Scrubs, Body Moisturisers, Haircare, Hands & Feet, Spa & Treatments, Aromatherapy & Massage, Accessories, Baby.
* Skincare - Cleansers, Exfoliators & Masks, Toners, Serums, Moisturisers, Eye Care, Lip Care, Men's Face Care, Accessories.
* Make-Up - Face, Eyes, Cheeks, Lips, Bronzing, Brushes & Tools.
* Fragrance - For Her, For Him, Eau De Toilette Parfum, Body Mists, Home Fragrance Oils, Body & Room Fragrance, Burners, Diffusers, Scented Candles.
* Mens - Body Care, Body Wash, Skincare, Fragrance, Shaving, Haircare, Travel, Deodorant, Accessories.
* Hair - Shampoo, Conditioner, Hair Treatment, Hair Styling, Brushes & Combs.
* Shop By Range - Absinthe, Almond, Aloe, Buriti Baby, Chocomania, Cocoa Butter, Coconut, Hemp, Mango Moringa, Nutriganics Skincare, Peppermint, Pink Grapefruit, Pomegranate, Satsuma, Seaweed, Shea, Spa Fit, Strawberry, Sweet Lemon, Tea Tree, Vitamin C, Vitamin E, White Musk, White Musk Libertine, Wild Rose, Wise Woman, Support Our Campaigns.
* Outlet - Clearance, Gift Clearance, 3 for £6, 3 Butters for £15, Hair Care Kits for £3.50, 2 Lip Roll On's for £3.50, 2 Hand Washes for £4, 5 Mini's for £5.
Please note that in each of these categories there is also the Best Sellers and Top Rated products.
Towards the bottom of the page you can see some of their selected Best Sellers and Top Rated products from the different ranges and you can also read latest Stories as well. You can find Contact Information at the bottom of the page as well as information about their Campaigns and Charity. You can also read about return/exchanges and information about secure payment and delivery.
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I often browse the new products on the website and I sometimes browse other categories too to see if I fancy trying anything new. If I know what I am looking for such as Vitamin E moisturiser I will go to Shop by Range and select this range from the list. I can then browse all the products in this particular range which makes shopping easy, especially as I buy a lot of products from this range. If you are browsing a specific item such as Body Cleaners you can choose whether to display the products by price, bestseller, new or top rated. The page will loads and you will see lots of different pictures of the products and the name of the product underneath along with the price and how many stars people have rated the product. For example if I decide to look at the information for the Cocoa Butter Creamy Wash I can see that it's been rated 4.6 out of 5 stars. If you click on the product you can read some more information about it, the list of ingredients it contains and also customers reviews of the products as well. You can then choose whether you want to purchase the item or not. It will tell you what sizes the product is available in and what the price is for each size, simply select the size you want and the price will be displayed on the right hand side. Simply click 'Add to Bag' and this product will be added to your bag. You can then go to the checkout or continue to shop on the website. Your bag in the top right hand corner will now be updated and you can now see how many items you have in your bag along with the total price of goods you have chosen. It may also recommend other products to you as you place items in your bag. This can be related product for example if you purchase the Cocoa Butter Creamy Wash it may suggest the Cocoa Butter Body Butter as well.
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Your bag is displayed on the top right hand corner and you can click on it anytime to add, remove or view the items in your bag. The list of items in your bag will be displayed along with a small picture of the item and the size and price of the item you have chosen. You can remove the item simply by clicking the remove button and confirming that you want the item removed or you can add more quantities simply by typing it into the quantity box alongside the product. You can then click Update and it will update everything in your bag. From viewing your bag you can continue shopping or you can go to the checkout to pay for your items. If you have any vouchers codes you must enter them on the screen where you can view your bag in order for it to be applied. You will see on this page whether it has taken any discounts off your shopping and if it has this will be clearly displayed. I ordered quite a few items a few weeks ago and I got 40% off every item. This showed be the price of the item before and after the discount which was handy as I knew that the discount had been applied to everything. (I got lots of bargains that day including some Hemp Balm for just 50p!)
When you proceed to the checkout you will need to sign in or if you haven't registered on the site you will need to register. This doesn't take long though and all they do is ask you for your address. You will need to enter your billing and shipping address if you are a new member and then this information will be saved when you shop on the website again. You can choose a range of delivery options including Express or Standard Delivery. Express Delivery is the most expensive at £4.99 which takes 2 days to get to you. Standard delivery is the cheapest option at £2.99 but takes a slightly longer time of 5 days. Please note, how-ever if you spend over £20 you qualify for free standard delivery anyway. You will see a summary of the items in your bag again and here you can modify your bag if you wish to. It's good that this gives you a few chances to do this in case you change your mind about anything. The total cost of the items plus delivery will be shown so you know how much you are paying. Payments are confirmed and processed through Verisign and you can use Visa, Mastercard, American Express, Maestro or Solo to pay for your goods. Once you have completed your payment you will get taken to a confirmation page stating your order has been successful and that you will also receive a confirmation e-mail shortly as well.
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As soon as I placed the order I received a confirmation e-mail which gave me details of the items I had ordered and the total price paid. It stated that this was a confirmation e-mail and that I would receive another one as soon as my order was despatched. Approximately 2 days later I received the despatch e-mail stating the goods had been despatched to my address and that delivery would take approximately 2-3 days. I think I received the goods approximately 2 days later after receiving this e-mail. The goods I ordered came in a box which was strong so the goods didn't have much of a chance getting damaged whilst in transit. There was an invoice in the box stating the items I had ordered and the total price. It gave some basic information about returns. I wasn't in any rush for the items so the Standard Delivery service worked well for me and it was nice to be updated on when the goods were actually sent to me so I would know when to expect them. The goods came via Royal Mail. 1 week or so after receiving your items you may get sent an e-mail from The Body Shop asking you to write and review your purchases on the website. I quite often do this. They also normally give you 10% off your next online order as well; how-ever this does normally have an expiry date on it.
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You can return goods to your local store or to the address stated on their website. If returning goods to a store you need to take delivery documentation and confirmation e-mail with you otherwise and exchange/refund cannot be processed. If you return your goods to Head Office you need to include a number of things with the goods including different documentation from the delivery and confirmation order showing your order number. List & description of the items being returned, reason for return, a copy of the receipt and it's also best to obtain proof of purchase. You can find more detailed information about this on their website. I have never had any reason to return goods so I can't comment on this process.
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The website is easy to use and is fast at loading pages. Due to the colourful pictures on the different pages it makes the website appealing and fun to use. I always find it easy to find a specific product on the website whether I type it into the search box or look for the product by range I can normally find what I am looking for in less then a minute. I love the offers that they regularly have on here and some of them are fantastic. In fact I check the website weekly for new offers and find this is always a great chance to top up on products as some of their items can be quite pricey. I have never had any problems with making payment through the website and I have never had any issues with deliveries not turning up or wrong items being sent to me. I find their products extremely good quality and most of their products live up to their claims and the reviews that people have written about them. I would highly recommend this website to others and I would also recommend that you check out the offers on the website before popping into your local town to purchase the goods as you may find that they work out a lot cheaper online. I can't really find any faults with the website apart from that it's addictive & I often spend more money on here then I originally planned.
(review will also appear on ciao)
Summary: The Body Shop Website.