Newest Review: ... so got on the internet to change the date of travel ...... Tickets for 19/08/2013 2x £13.85 senior railcard fares TO London = £27.70 2 x £10.50 Child Fare TO London = £21.00 2 x £13.85 Senior Fare FROM London = £27.70 2 x £8.25 Child Fare FROM LONDON = £16.50 TOTAL COST = £87.00 The site would allow me to change all the tickets EXCEPT the children's tickets homeward, GREAT GOT TO LEAVE THE KIDS IN LONDON!... more
Customer thetrainline.com Reviews (172)
by janeterrydee - written on 01/09/13
Taryn Goulsbra Manchester, GB 2 reviews Thought that I would send this out to stop other People from getting caught like I was by "THETRAINLINE.COM" I have used Thetrainline.com for ages, not because their fares are cheaper because they are not (surprisingly dispute the adverts on TV!), but because the tickets always arrived quickly and they state that if you hit a problem, and can not travel, you can change the date of your travel on the internet. So for years I used their service , In August this year I "hit a problem" I had an accident and could not walk for a while so got on the internet to change the date of travel ... Read the complete review
by Mrs CM - written on 21/08/13
I purchased tickets to Scotland opting for first class flexible tickets in case I needed to change times or dates. Over the last two weeks, I have attempted to change them. This involved three calls over 20 minutes each time (at 10p a minute) and I was told I could collect the new seat coupons from any station with ther seat reference number. I tried at three seperate rail stations and was told the reference number was invalid. My third call to them I insisted on an email confirmation so I have something to show any ticket inspector. I have now had 4 emails from them and none of them contain the correct changes I asked for. The latest email states my return journey will . Read the complete review
by - written on 11/08/13
The trainline.com do not offer the lowest prices available and refuse to refund the difference when you let them know. Even though a rail card is not needed and you don't have one you need to select that you have railcard then appropriate option! How on earth can customers know that? Rip-Off!
by Jinx - written on 14/07/13
Today I ordered 2 tickets for travel from Reading to Gloucester. Having completed the order I realised I had put in the wrong dates and needed to amend them. The site informed me I needed to order more tickets of the right date before claiming a refund of the wrong tickets. I followed their instructions and spent another £31 getting the right ones, only to be told that my refund for the wrong tickets was only £11 as this crap company were going to charge me a £10 'admin' fee for each wrong ticket. Corporate greed and a fine display of big business scumbag ethics ... DO NOT USE THIS CRAP COMPANY, THEY WILL RIP YOU OFF.
by Peter smith - written on 31/01/13
Needed to amend a ticket as the android app is very mis-leading and most tickets require a job centre plus railcard whatever that is, when I immediately phoned to do this I got an Indian call centre! Brilliant! No help at all, I just wanted to book a ticket and end up with the wrong ticket and a £10 charge for cancelling at a greatly increased fare. The moron at the call centre actually laughed at me! My advice - don't use them, rail fares are expensive enough without these idiots.....