Needed to amend a ticket as the android app is very mis-leading and most tickets require a job centre plus railcard whatever that is, when I immediately phoned to do this I got an Indian call centre! Brilliant! No help at all, I just wanted to book a ticket and end up with the wrong ticket and a £10 charge for cancelling at a greatly increased fare. The moron at the call centre actually laughed at me! My advice - don't use them, rail fares are expensive enough without these idiots.....

They sold me 2 tickets for train for 26th of December 2012 from Edinburgh to London. I was in Edinburgh on holiday with my husband and when we came to the railway station to get back to London the station was closed. I called to the station information centre and they informed me there were no trains on 26th of December. Because of carelessness of thetrainline.com I had to go to the airport and buy last-minute very expensive tickets. When I contacted thetrainline.com. after two weeks of "investigation" they transferred me to Virgin trains: "We've been through you case and have to advise that Virgin Trains are best placed to compensate you as it ...  Read the complete review

I went for a long weekend away last weekend down to Hastings from London Victoria. I wasn't particularly fussy about the times of the trains, just knew the days I wanted to go. I did a Google search for 'cheap train tickets' and www.thetrainline.com was top of the list. The home page contains a number of offers at the top of the page but they are specific journeys that had no interest to me. Down the left hand side is where you will find your search area. You simply type the departure and arrival stations, select your dates and rough times and the site does the search for you. The search itself is very slow in comparison to the little information you are ...  Read the complete review

I booked a return trip for a family of 4 from London to Salisbury before I left Canada for my vacation. I followed all prompts on thetrainline website and ended up paying over 240GBP. When the train conductor on the return trip checked our tickets, he informed me that I could have paid less than half what I did. He said that thetrainline should have guided me to the better price option and that I should complain when I got home. He also said that thetrainline is KNOWN for this kind of thing. When I complained upon my return, I got absolutely no where. Thetrainline consistently replied with 'standard' form letters saying that they could not help me. They offered no ...  Read the complete review

I booked a ticket for a journey to Manchester from Newcastle. This was after my husband said he couldn't get time off to travel with me by car (his car). I booked the ticket 4 days before I needed it so thought it might be a little cheaper (it was an ok price 4 a first class ticket). Then 2 days before I was due to travel my husband was given time off work. I rang the trainline.com and asked if I could change my ticket for the return journey from Manchester back to Newcastle i was told no and I couldn't have a refund either. I didn't want a refund just to change the ticket to accommodate my return from Manchester back to Newcastle. After speaking to this person from ...  Read the complete review