Newest Review: ... so got on the internet to change the date of travel ...... Tickets for 19/08/2013 2x £13.85 senior railcard fares TO London = ... more
Awful, awful website to navigate round
Member Name: kazimojo692
Advantages: Emmmmmm.................. ......
Disadvantages: train stations not showing, all fares not showing especially the cheapest!
I have used The Trainline quite a lot and have always managed to find really good cheap tickets (like a family of 4 return from Liverpool to London for £43!!) - but since they have a) updated all fares to apparently better deals, and b) unpdated their website - it has been a nightmare!
For one, I can't find my local (ok - small) train station on it, then I couldnt find Liverpool South Parkway (quite a major station considering it linked to Liverpool Airport). I emailed them about it and now - as if by magic - the station appears. No reply to my email mind!
Finding a good cheap fare is also horrendous and takes ages as yougo through return trips to find that singles may be cheaper, and then find if you split the journey up and book in seperate trips - that could be cheaper!
Why couldn't they have it so they have a variety of easy to read and understand options! It could be listed in such a way - you just click through and add items to your basket without having to go back in and book seperately.
Plus it would also be quite handy if they advised there would be any scheduled maintenance on the lines otherwise you are left wondering why it would take 5 hours for a normal 2 hour trip!
Whovever designed this website - really needs to have a rethink and set up something a bit more user friendly.
Summary: Website needs to be looked at and made more user friendly as it is terrible to use