They sold me 2 tickets for train for 26th of December 2012 from Edinburgh to London.
I was in Edinburgh on holiday with my husband and when we came to the railway station to get back to London the station was closed. I called to the station information centre and they informed me there were no trains on 26th of December. Because of carelessness of thetrainline.com I had to go to the airport and buy last-minute very expensive tickets.
When I contacted thetrainline.com. after two weeks of "investigation" they transferred me to Virgin trains: "We've been through you case and have to advise that Virgin Trains are best placed to compensate you as it was they who advertised then cancelled the trains". Then I contacted Virgin trains and I they said that they never had any trains on Christmas and Boxing day and thetrainline.com sold me tickets for train which doesn't exist...
Thank thetrainline.com for the failed Christmas Holidays.