Newest Review: ... me there were no trains on 26th of December. Because of carelessness of thetrainline.com I had to go to the airport and buy last-min... more
Thetrainline.com sold me tickets for train which doesn't exist
Author Name: Anastasiia
Disadvantages: miserable customer service
They sold me 2 tickets for train for 26th of December 2012 from Edinburgh to London.
I was in Edinburgh on holiday with my husband and when we came to the railway station to get back to London the station was closed. I called to the station information centre and they informed me there were no trains on 26th of December. Because of carelessness of thetrainline.com I had to go to the airport and buy last-minute very expensive tickets.
When I contacted thetrainline.com. after two weeks of "investigation" they transferred me to Virgin trains: "We've been through you case and have to advise that Virgin Trains are best placed to compensate you as it was they who advertised then cancelled the trains". Then I contacted Virgin trains and I they said that they never had any trains on Christmas and Boxing day and thetrainline.com sold me tickets for train which doesn't exist...
Thank thetrainline.com for the failed Christmas Holidays.
Summary: never ever